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iPad Air, iOS 8 and random reboots with blue screen

I Updated my iPad Air 16gb wifi model with iOS 8 yesterday and since then I am facing random reboots with blue screens. Is this a known issue or am I in trouble ?

Posted on Sep 18, 2014 11:33 AM

Reply
339 replies

Oct 9, 2014 8:31 PM in response to Techno_funky

Okay. So in a lot of ways I'm glad my iPad mini (retina) isn't the only one with the random blue screen reboots etc. The unit is less that a couple of weeks old and the problem started ever since the ios8 update. Much like the most of you. And like everyone else has mentioned here - closing the apps seem to help. I've tried the restore and sadly it's still the same. If anyone else has any other tricks or suggestions, I'll be happy to try it out. Until then, over to your Apple - Fix it please, because it's really a pain!

Oct 11, 2014 12:00 AM in response to Venkche

To send crash logs to apple:


1) On your iPad go to Settings - Privacy - Diagnostics & Usage and Check Automatically Send

2) From the Mac - Sync your iPad with iTunes and then Navigate to Library/Logs/Crash Reporter/Mobile Devices/[your iPad or iPhone name] - Zip the required files and attach them with your bug report. If Library is not visible by default - Press the OPTION key while viewing the Go Menu (Finder)

3) They may ask you for specific log files - they will always be found here on the mac... Sync to have the latest.


File the bug report here:

http://bugreport.apple.com/

Oct 11, 2014 5:23 AM in response to Birju.

Hi,


My theory & struggle to understand this issue is with option 2


I too am experiencing this on my 5s... only brought it last week from reputable guy... phone was mint condition, 1 day in and bsod twice... followed by 3 reboots during the night... apple genius advise i swap the handset for another at £199 (6 days out of warranty)... anyway as they tried a restore in store screen went black, blue, white with stripes then black with white lights in the corners!


After he took it out back to see a technician... removing the screen & inspecting inside... probably graphics chip or similar fault... nothing we can do!


30 mins later it springs back to life and works as normal for around 3 hours... then blue screen & back to normal again!


Today I had 3 failed restore from recovery mode attempts (error 6!) finally on the 4th attempt... bingo, restored as new phone... 10 mins later & swiped to unlock = blue screen then back to normal again... now its been good for an hour or so...


If it was hardware surely it would not start working again would it? and why do so many other have similar crashes? surely not everyones chip can be faulty... unless ios8 has messed them beyond repair?

Oct 11, 2014 2:20 PM in response to Jsprawk

If you havent already, then go to the following address and report the bug choosing "bug reporter" from the feedback type dropdown.


http://www.apple.com/feedback/ipad.html


because most of us are users and not developers we are unable to use the other bug reporter link provided. We need Apple to see this issue as a priority, and unless they are getting multiple reports they won't do anything.

iPad Air, iOS 8 and random reboots with blue screen

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