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WiFi Sync doesn't work since iOS 8 update

I have to plug in to sync. Didn't have a problem with iOS 7.

iMac (21.5-inch, Late 2013), OS X Mavericks (10.9.2)

Posted on Sep 18, 2014 5:31 PM

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27 replies

Sep 28, 2014 7:30 PM in response to callaway

Get a e-mail from Apple Senior Advisor today said about wifi sync issue.


Hi, Roy


This appears to be an issue that we are currently working on. I appreciate you reaching back out to me to update me. I will continue to monitor what happens moving forward and relay any new information from our engineers as it comes. Thank you for your patience, but at this time we do not have an immediate fix.


Sincerely,



David Graham

Senior Advisor

 Apple


-P.S. if you need to contact me about your case.


CALL: (877) 416-4271 ext 1114079

EMAIL: d_graham@apple.com

HOURS: 9AM - 6PM EST Sun - Thurs

Sep 30, 2014 12:13 AM in response to callaway

Same here, ipad3/iOS8.0.2 and iPhone6/iOS8.0.2


The ipad appears in iTunes, iphone doesn't and Wifi sync won't work, regardless if I initiate it from the device or itunes. They are attached to a power supply and unlocked when trying... The devices are looking for my computer and eventually stop.


Console Log is constantly throwing iTunes: "Failed to create replacement string" messages after the upgrade to 11.4 but don't know if that is related.


Sync attached via cable is working ok.

Sep 30, 2014 2:10 AM in response to callaway

The problem seems to be with iTunes 11.4 and not with iOS8.0.2, what is happening is iTunes isn't loading the AppleMobileDeviceHelper which is required for WiFi Syncing.


I followed the steps on this page Mac OS X v10.6: iOS device not recognized in iTunes after restart

then did the following


1. Connect iPhone to iTunes Via USB Cable

2. Turn OFF WiFi Sync, click APPLY, click SYNC

3. Turn ON WiFi Sync, click APPLY, click SYNC

4. Quit iTunes

5. Remove iPhone from USB Cable

6. Restart iTunes


after a short time you iPhone should appear in iTunes and Sync via WiFi as normal.

Since following the above steps my iPhone and iPad sync via WiFi with out any problems.


You only need to follow the steps on the above page once, then follow the steps 1 - 6 for each iDevice to fix the problem.


Hope this is of some help.

WiFi Sync doesn't work since iOS 8 update

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