Level 1

31 points

Two iPhones ringing same time

Synced both my wife's and my phone to my Macbook to update to iOS 8 tonight. Both appear good to go. Five minutes ago, someone called my wife's phone and both our phones rang. Checked in the FaceTime settings and the appropriate boxes are checked for each phone. Still, her's appears to be forwarding to mine.

I shut off her phone, called it from the house line and mine did not ring. Only appears to be issue when her's is on. For the life of me, cannot figure out what needs to be changed in the settings.

Posted on Sep 18, 2014 7:09 PM

Top-ranking reply

ChrisJ4203

Level 10

236,297 points

Posted on Sep 21, 2014 11:23 AM

If both devices are sharing the same Apple ID and are on the same Wi-Fi network, this is what will happen. It is part of continuity. Go into Settings>Facetime>iPhone Cellular calls, and turn that off. This will only occur when both devices are logged into the same Apple ID and Wi-Fi network.

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26 replies

Jul 17, 2015 1:48 PM in response to ChrisJ4203

My daughter and I share an iCloud account, even though she has her own, because she is a minor, and she has bought music through iTunes that she can only get downloaded if she is signed in with my account.

Now, we followed the advice and turned off cellular calls under Facetime. However, she missed four calls while the two of us were standing beside each other because her phone didn't ring.

Any idea why that would happen?

jfilatow

Level 1

0 points

Oct 9, 2015 4:46 PM in response to Chris Bello

This has happened more recently to me and its because of a new feature in IOS9 called "Calls on other devices"

After I recently upgraded from ios8 both my and my wifes phone would ring on an incoming call. The only difference was that on her phone it said "from iphone'.

I checked this forum and noticed all the suggestions but they didn't seem to work. Then i had a poke around in the settings myself under the phone menu i found "Calls from other devices". This was activated on both phones and was activated by default when the upgrade from ios9 happened. It had listed my wifes phone and my phone respectively on each handset and also included the ipad for good measure. I imagine this new setting was incorporated to pair with the iWatch.

I switched this off and the problem was fixed.

May 13, 2016 10:42 AM in response to ChrisJ4203

Hi Chris,

For some reason on both of my iPhones, I do not see this option Settings>Facetime>iPhone Cellular calls

Sep 25, 2014 10:41 AM in response to ChrisJ4203

I had the same problem. Thank you for the advice....it worked

ChrisJ4203

Level 10

236,297 points

Oct 3, 2014 12:17 PM in response to howardg23

Glad to help.

xcelwi

Level 1

0 points

Oct 14, 2014 7:15 AM in response to ChrisJ4203

Thank you so much. Three times to the Apple Genius Bar, and no Tech could figure it out.

fmo3

Level 1

0 points

Oct 20, 2014 1:06 PM in response to Chris Bello

Same thing just happened to me. Google took mer ight here although searching in Apple iPhone community did not...

my wife and I use the same id so do i disable hers or mine?

Oct 21, 2014 10:40 AM in response to howardg23

And those families still shouldn't be using the same Apple ID for iCloud/FaceTime/iMessage.

Raymorin

Level 1

4 points

Jan 10, 2015 1:37 PM in response to ChrisJ4203

What a stupid feature to have "on" by default. Thanks for the fix though!

Mar 17, 2015 4:42 AM in response to Chris Bello

What if someone is using IPhone in UAE, we don't have FACETIME here. How can someone in UAE can deactivate this feature ?

Mar 19, 2015 6:08 PM in response to Chris Bello

such great ideas! except I have face time turned off... it only started after th 8.2 update.

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Two iPhones ringing same time