IOS 8 won't sync music with itunes

After updating to IOS 8 on my Iphone 5, all of my music was removed. I tried resyncing it with Itunes - however once completed no new music has gone across.

Anyone know how to fix this??

iPhone 5, iOS 8

Posted on Sep 18, 2014 7:19 PM

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576 replies

Sep 25, 2014 2:26 PM in response to Jennifer Richards

This is the exact problem I'm having, iPhone 6 Plus, iTunes 11.4. It just will not sync my music. It either sticks on "Waiting to copy items" or "Waiting for changes to be applied".


I've tried restoring phone to factory settings and setting up as new iPhone (not restore from backup) and I've tried deleting my iTunes Library and Preferences and re-adding media to a new, clean library, didn't help.


Last night I left it all night and when I came down it looked like all my music was there, except none of the albums had artwork and all the songs were greyed out and had stop buttons next to them, and couldn't be played.

Sep 25, 2014 6:03 PM in response to eyalfromca

I'm having the same issue as others described with my new iPhone 6. I've restored, reset, checked, unchecked, waited, etc., etc. Apple support hasn't provided an answer. First time I have had this kind of massive issue with upgrading either iOS or a phone. I think I'm going to try to do a clean restore and load everything individually per the post by Redmoskito. Very disappointing - I've always appreciated how slick the upgrade process has been on Apple devices. Hoping this will be solved in an update soon!

Sep 25, 2014 9:02 PM in response to Brett L

I've tried all of these options to no avail. I then went to the Apple Store and a genius there suggested that I 'unsync' music from my phone while connected to iTunes, then re-sync the phone, which I did and it worked. For a day. I'm experiencing this issue again; however, I don't think OP and I are having the same issue. When I open the music app and select a song, if that song wasn't bought through iTunes, it will skip it automatically. If I try to shuffle all songs, my phone will skip past all songs that I downloaded from a source other than iTunes. If this is an anti-pirating measure, I guarantee all of my music is from a legitimate source, such as a physical CD or online download from an artist's bandcamp page. I'm flabbergasted and frustrated and I'm rather annoyed by the same routine solutions being sent out. I've done everything that I could think of and nothing has worked.

Sep 25, 2014 11:32 PM in response to Northwayn

Well, my iPhone is still okay after the factory reset and unchecking the 'Convert to AAC 256'. So I guess I'm just lucky. Even managed to get a total of some 46 GB of music on it. Yesterday it went bad when I went above 52 GB, so I'm stopping here. So I now have only half the music I had on my 5S 64 GB, which I had filled completely with songs in AAC 256.

I'm not going to sync or back up the device again untill there is a fix for this. I hope that won't be such a long wait as for another syncing problem: with voice memo's. This problem occured first in 2010 and it still isn't fixed. View that discussion: voice memos not showing up in itunes

Sep 26, 2014 9:22 AM in response to Marc Lostracco1

I was also having the issue where, after I cancelled the sync, only songs purchased in iTunes were showing up in the Music app. But the space taken up on the device was still the same as if my entire synced library was on it.


Has anyone gotten rid of the problem after the 8.0.2 update? I'm afraid to do it; if I reboot my iPhone and quite/restart iTunes before a sync it seems to be OK and I don't want to screw that up.

Sep 26, 2014 1:14 PM in response to Coveholli

I am having the same issue. And from what apple says its pretty wide spread. I can not believe it is not getting media attention like all of the other issues.


Initial sync goes fine, secondary and subsequent sync tend to wipe music out. I found that if I go in and try to play a song that is corrupt, it flags it and will repair it the next sync. But the it wipes out all of the other songs that haven't been flagged. So in essence I can never sync again, Or I can scan through and play every one of the 7,000+ songs to get them to fail before syncing. Both great options. I had worked with Apple on this for hours early this week. I sent logs over that they requested last night. Let's hope it it helps them isolate the issue and they get it fixed.

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IOS 8 won't sync music with itunes

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