IOS 8 won't sync music with itunes

After updating to IOS 8 on my Iphone 5, all of my music was removed. I tried resyncing it with Itunes - however once completed no new music has gone across.

Anyone know how to fix this??

iPhone 5, iOS 8

Posted on Sep 18, 2014 7:19 PM

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576 replies

Sep 30, 2014 2:10 AM in response to Coveholli

Good morning,


I had the same problem that was amply described above. All music would apparently sync, but only music bought from Itunes would actually play. I tried everything. Checking "Manually manage music" worked. It caused the phone to sync and I could see each of my song being added. Now everything is working except for some songs that are missing album art.


Good luck.

Sep 30, 2014 5:03 AM in response to Schmrtzzz

I've also sent in feedback along the same lines - have the same issue as you: syncing completely shafted, and now over 20Gb "Other" to compound the problem. It really is an absolute disgrace - have done lots of searching for solutions. Seems a few people find success, most don't. Tried pretty much every combination of checking and unchecking options for syncing, playlists, Match, Cloud settings - everything. Still the same end result. Two complete restores as well.

Absolutely amazed at this. How did they manage to screw up simple syncing?

Sep 30, 2014 6:02 AM in response to Coveholli

Unfortunetly my fix posted did not last. Although I did sync several times, and all was fine, I plugged in my phone last night. When I looked at it this morning, iTunes was still stuck on step 4 of 4, and the iPhone had a message that said "this accessory may not be supported" with an ok button. When I stopped the sync in iTunes and clicked ok on the iPhone, it skipped every song that was personally ripped, and all the cover art for those songs was replaced by generic text art.


Time to file another report with Apple.

Sep 30, 2014 6:06 AM in response to Coveholli

Maybe I'm on to something. When I connect the iPhone, I see some movies under the tab Movies, grayed out, because I don't want movies on my iPhone. But I couldn't find these movies in my iTunes-library. Strange. So I did a Spotlight search for these titels. I found them, but in the wrong place. The Movies folder isn't stored in the iTunes Media folder, but in the Music Folder. Wrong. This folder should be directly in the iTunes Media folder, I think. Altough I don't sync movies, I think this could seriously disturb syncing, especially if Wifi sync, iTunes Match or iCloud back up is checked. Anyone?User uploaded file

Sep 30, 2014 6:33 AM in response to Schmrtzzz

Emptied the Movies folder. Placed in the right folder (directly into iTunes Media). Did sort of a reset in iTunes ('Organize Lilbrary' it probably is called in English) and the Movies folder was gone, surprisingly. Imported an new (ripped) movie, and it was placed in the folder iTunes Media >Home video. Now the movie is not greyed out anymore in iTunes. So there really was something wrong. But is this the root of the problem?

Sep 30, 2014 6:46 AM in response to Schmrtzzz

I wonder if that has something to do with anything too. I mentioned earlier that I do not sync movies to my iPhone. I do not have any movies or TV shows in iTunes at all. There are absolutely no videos on the device when I look in the Videos app. But when I go to General>About it says I have 2 videos on the device.


I'll say it again at the risk of annoying people. PLEASE report this issue to Apple so they will look into it and can fix it: https://www.apple.com/feedback/iphone.html

Sep 30, 2014 6:54 AM in response to Brett L

Your suggestions are useless to this problem.


I am running the latest OS X on a brand new Mac. The latest version of iTunes, and I have a brand new iPhone 6 running the latest update of iOS8. In summary, I am running in an entirely Apple-developed ecosystem.


And after multiple restores, I CAN STILL NOT GET MY MUSIC ON MY PHONE.


This is a major product failure. It is a known issue affecting many users of the new iOS. This product and these operating systems should not have been launched. They were not ready. You have ****** off a lot of customers and shareholders. This is not why we pay extra money for the Apple experience. Products are supposed to work, elegantly and simply, right out of the box.


In no way is this the case with iPhone 6 and iOS8.


I need a FIX to this problem.

Sep 30, 2014 7:04 AM in response to Errk!

Well, there you go. You don't have movies on your device, you think, and yet there are two movies. If they are in the wrong folder, it can cause serious problems. The few times I've had problems with iTunes, it always was because the music library was somehow corrupted. If a folder that is only designed to contain music-files contains movie-files, it can disrupt any proces it is part of. My suggestion: go to you Music folder and check if there is a folder that doesn't belong there.

Sep 30, 2014 7:43 AM in response to Peachy37

Yes, bummed that it happened again. I've created a new iTunes Library, re-added my music, and am seeing if that improves the stability of the sync at all.


Might be good if everyone who's having this issue posts the following: I'll start


Phone: iPhone 6

Memory: 128gb

iOS: 8.02

OS: Yosemite Beta 3 or Mavericks 10.9.4

Computer: iMac (27-inch, Mid 2010) 2.93 GHz Intel Core i7 16 GB 1333 MHz DDR3

iTunes: iTunes 12 or iTunes 11.4

Connection Method: Apple Lightning Cable > Apple Keyboard or iMac directly

Sync Method: Auto, Selected Artists or Albums

Music Collection: 95% iTunes ripped AIFF format; 5% iTunes Store AAC purchases

Automatically Sync this Phone when Connection: Yes

Wifi Sync: Off

Sync only Checked Songs of Videos: Yes

Manually Manage Music and Videos: No

iTunes Match: Off on iPhone and Computer

iTunes Convert Higher Bit Rate Songs: Yes, 256


Have you found a permanent fix (if yes, describe): No

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IOS 8 won't sync music with itunes

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