I just got back from the Apple Store in The Hague, the Netherlands. I had an appointment at a Genius Bar so as to request a home button (cable) repair, since many users in this topic have done likewise, with success. The ‘Genius’ insisted, however, that Apple Store does not repair home button (cable)s; it only performs repairs of the entire screen and home button due to its unibody design, or something along those lines. When I pointed out that many users _did_ get their home buttons fixed by an Apple Store, he answered that many people are just making that up, and that he does not consider the forum to be a source; only my device is the source, and he has to reproduce the problem first.
So I tried to reproduce the problem in front of his eyes. As you know, it’s a random, intermittent problem. Sometimes it goes fine, and sometimes, out of the blue, you get the multitask screen. It took a very long time (5+ mins?) before the bug first appeared, and he was already concluding that it doesn’t happen often enough in order for it to be a serious problem. I told him to use it for a couple of minutes. He used a certain stylus to press the home button with, and nothing went wrong. I then grabbed the phone and started navigating through various apps again, and suddenly, there, it went wrong. He took the Phone again, and continued to press the home button with the stylus, and again, nothing weird happened. He asked: “How come it goes fine whenever I press it?” As if I travelled all the way to the Apple Store and spent money doing so, only to waste his time and fool him. I told him that I have no idea, but I can imagine that it does not occur when using that stylus. Indeed, sometimes the bug doesn’t occur at all using your finger. It’s completely random!
He went on to say that, at any rate, the home button bug did not warrant an entire repair with my 2-year warranty. He agreed that it must be an annoying bug. He said it seems to be a software issue, and he hopes that it will be fixed in a future update. I told him that it’s not just a software issue; it’s also hardware related. I once again referred him to this topic (where people explain that it is somehow a mixture of the hardware and software), but he declined. All he did was to log my problem and extend my warranty. But what is my warranty worth if this is considered ‘not broken enough’? This will be my last post for now. I wish everyone good luck and hope that the update will come soon. I’m going to look elsewhere for a phone.