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accessibility zoom in iOS 8 problems

Hello all!

i am visually impaired and i have ben using iOS and mac devices for many years

Especially in iOS, zoom feature is so handy that helped me so much with my daily tasks!

Everything was working perfectly until iOS 8

I know iOS 8 brought many features for people with disabilities and made improvements for people with vision loss

I'm experiencing 2 issues



1. When zooming in if you tap once there is a new black dialogue window with different features that is quite annoying and you have to tap somewhere else so as to disappear (this can't be disabled from settings,) and i am not talking about the controller


2. Zooming in now isn't that accurate and smooth...i have turned on "Zoom on focus" but still zooming in with the three finger gesture isn't that smooth


has anyone had any similar experiences?i hope they fix this since this is on of the main reasons why i seriously love apple. Because it had all people with disabilities in mind and added features when none else even cared!



thank you all!

iPhone 5s, iOS 8

Posted on Sep 19, 2014 7:00 AM

Reply
67 replies

May 16, 2015 4:04 PM in response to Kuroiika

Wasting your Saturday afternoon here expressing your discontent will not help. Apple does not participate in the forum, and the only method to get them to understand your frustration and discontent with changes is on the feedback page. Go to www.apple.com/feedbackand then click on the appropriate subject area. Let them know what you typed here as your problem areas. That section is where they listen to user feedback, and where they take ideas for changes to products.

Jul 9, 2015 9:40 PM in response to ioannisfromaddison

I'M glad I found this topic because I have also vision problems and the zoom fonctionality is very useful to me. The only problem I have (and a big one) is in both my iPad 4 and iPhone 6+. Almost once a day, when I zoom in with 3 fingers, the screen will completly lock up and I can't zoom out anymore. The only thing I can do is hard reset the iPhone by pressing the power button and the home button and then on the lock screen zoom out (it will work after restart) or just wait and eventualy the springboard will crash and restart by itself.


I Rarely use zoom since it crash my devices too much. I hope a fix will come some day. I use the shortcut to invert the colors. For me it will help me to read text most of the time.

Jul 12, 2015 7:43 PM in response to SoYoung24

IT sounds like you might be experiencing a problem introduced in iOS 8.2 and discussed in a different thread here


Re: Accessibility zoom crashes since ios 8.2 update


I have been working with a senior advisor on an open case escalated to engineering and we are looking for the community to help provide Apple with more information so they can fix the defect. Please visit the other thread to see how you can help us.


There re is some anecdotal evidence that suggests the problem may have improved in iOS 8.4 but it is not fixed.

Aug 3, 2015 12:52 PM in response to ioannisfromaddison

It's been months since the new OS has come out. I have been avoiding the upgrade to iOS 8 solely because of this problem. There have been numerous updates and patches that don't address the problem. Now the prior OS isn't as well supported and I've been forced to make an "upgrade" that makes the phone useless to visually impaired persons such as myself. You eveun flaunt the feature's "usefulness" in the tips app.


Apple, please fix this. You're driving customers away and acting as if you don't care about us.

Jan 2, 2016 5:53 AM in response to fpb007

Hi everybody,

I am also visually impaired (Stargardt). I didn't tried IOS8 but I recently installed IOS9.2 and many of the issues you mentioned are still not fixed.

- When scrolling with 3 fingers in full screen zoom mode, the scroll is really too fast and unusable. This behavior only happens if I zoom, then slide with 3 fingers and put my fingers out of the screen before finishing the slide. In this case, the slide goes very fast and very far...

- When tapping 3 times instead of twice with 3 fingers, I have a zoom menu which I can't inactivate

- I also had problems with switching from full screen to window screen and also think that this issue is linked with the follow focus option.


I also have another issue which only concern my Ipad and not my iPhone, when I activate follow focus and smart typing, the zoom window doesn't contains the text I'm typing. The window stops just above the text so cannot see any better the text I'm typing.

Do you know if there is a way to open some defects or enhancement request to Apple ?

Sorry for my English mistakes, I'm French.

accessibility zoom in iOS 8 problems

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