TV Show Art / Thumbnails Missing On IOS 8

Add me to the list. Managed to get the 'TV Show' artwork back by changing them all to square dimensions (what a waste of my time) but the thumbnails for each episode are still missing.

My 3 year old is going crazy as he can't find any of his favourites! Not happy.

My other problem, still related to iTunes and poss iOS 8 is that a number of my movies and TV Shows (movies downloaded using Disney Movies Anywhere directly with iTunes) sync EVERY time i do a sync to my iPad......that means even if they are already on there and I just want to add say 1 song, then the sync redownloads ALL the movies/shows to the iPad again - which takes ages.

Support tickets left for both issues. C'mon apple - these issues are spoiling my enjoyment of too many of your devices! Don't get me started on issues i'm having with home sharing and airplay speakers since Yosemite and iTunes 12......

Same issue happening for me since I updated to IOS8. Managed to get back the TV show artwork by making the icons square (under 600x600 pixels), but icons for individual movies do not show up at all. Here you have some screenshots from other forums, which show exactly what happens to my content in both iPad and iPhone since OS8:

This is absolutely ridiculous! All my media files were working flawlessly before this update, and they all showed lovely icons even when they didn't have artwork attached (in those cases it would show a frame of the video in question). Make no mistake, this is a BUG, despite what they may say.

Now, where can I report this issue? Is there a form where I can tell them to fix this issue? This makes my IOS devices look worse than my friend's Android phone, frankly. Apple needs to fix this mess.

Now I have the same problems with a tv series bought in itunes store. Thanks apple for your good work!

Just to toss a little something out here, although all of this so far is just putting bandaids on a problem that we know Apple should not only fix, but should not have caused to begin with.

I had relabelled all my "DVD backup Copies" from "Home Videos" to "Movies" in order to maintain the vertical rectangular artwork originally applied. Then I just added a "ZZ" in the front of every backup copy title name in the "sort" field to keep them from scattering themselves in amongst the purchased titles.

That's just for review in case anyone cares.

My new contribution, for what its worth, is that when I made backup copies of my few TV show DVDs, I originally tagged the episodes as "Home Videos", and they continue to reside in the Home Video bin where they continue do that thing where they pick out a frame about 8-10 seconds in as artwork in a "widescreen" format.

Just that I'd mention it.

Had the same problem until a recent sync. I'm not sure if software changes caused the artwork to return yesterday but I'm running:

• iOS 8.1.1 on iPhone 6 & iPad 3
• Yosemite 10.10.1 on iMac
• iTunes 12.0.1.26

I've made no changes to the size or orientation of my artwork and it is very, very random.

iPhone 5s (32GB Verizon), upgraded to iOS 8.1.1 earlier this week, and now I'm having the "random missing artwork" issue with many of my albums (don't have enough videos to see if it's a problem there).

Most of my music is ripped from CD to AAC using XLD on my Mac mini (and therefore encoded using CoreAudio, exactly what iTunes itself uses), running Yosemite and iTunes 12. I specifically use iTunes to embed artwork (either copy-paste from GIMP or added via the "Add Artwork..." button) in order to ensure that it is properly recognized by iTunes and my iPhone.

The missing artwork is totally random - for example, out of five albums from one artist, three have artwork and two don't.

Somewhat related to this, when using Home Sharing (itself still riddled with bugs, and this being a new one), the artwork will only show on the lock screen for the first track - from the second track on, there's nothing...unless I hit pause, and then it instantly appears, and stays there for the remainder of that track.

Hey man. I understand your issue but I do not want to see this thread go off topic. This thread is specially devoted to the issue of TV show art not being displayed on iOS devices when the embedded image lacks a square aspect ratio. That isn't to say your music art issue doesn't deserve to be heard, I'm sure it does, it just doesn't belong here.

This is massively inconvenient and the fact that Apple has not fixed this to date suggests that they may not. From a business point of view, Apple sales are outstripping the competition despite the restrictions IOS places on its users, so why should they if it encourages people to purchase TV shows from them rather than elsewhere. With this type of arrogant hegemony, it's really no wonder that many users jailbreak their devices.

I have done some testing and came upon a sloppy workaround. You would need some image processing software - I use Adobe Photoshop. Perfectly square cover art works (I've tested up to 700 x 700). But the problem is that for those who rip their own DVDs, DVD art is not square. Using Photoshop or something similar you can make the art square while preserving the aspect ratio by adding while space on either side of a portrait image. In Photoshop this is as simple as expanding the canvas to a size equal to the height of the image. Of course you will also need to know how to extract the image from the video files and write the new image back. I'm doing this under windows and use Tag&Rename. I'm sure there is a Mac equivalent or you can probably do this directly in iTunes.

The result looks good on my iPhone but rather funky (in a not so good way) in iTunes and it may be a reasonable solution for those with only a few TV series to sync. In my case my TV show library is 1.06 TB and there is no way I will be doing this for each item.

Wow, thanks to all those who've pursued answers, explanations and workarounds on this nasty issue. I'll be sure to submit my feedback. What I really take away from this is that it's time for me to quit procrastinating and finally move my movie and TV library over to Plex and leave iTunes to just that: music.

Yet another lousy ios 8 related bug. Man, this iOS has got to be one of the worst buggiest releases ever. It even affects their own TV shows from the store. In the videos app I set my iPhone so it displays all my purchases. If I go to a TV show and select 'complete my series' link to show other available episodes possible to buy it is hit or miss whether the thumbnail or snapshot shows at all or has the generic grey icon/pic. Pretty lousy.

also hate this when I use home sharing from itunes running on my pc. Many TV shows thumbnails now missing because of this. It's a slightly different issue but they also messed up the 'remote' app. If I use that to control my iTunes library and select a song I get no album picture now Like it used to (I'm talking about the playing now view rather than the list views.

BUgs, bugs, bugs everywhere. Why do apple have to mess around and break what wasn't broken? I sincerely hope they start giving ios releases longer cycles in future. A new iOS everywhere to couple new hardware is way too much and clearly the cause for too many bugs as the QA testing is lack lustre. They should let an ios really mature. Ios 7 was fab (but still had issues) and I would of liked to see it getting a two or three year run. Maybe they will sort some of these things out in ios 8 but in all likelihood no sooner does ios 8 get acceptable then ios 9 will get rammed down our throats and the bug cycle will start again!!

It ***** when you legitimately buy stuff and it doesn't work... shouldn't that be a benefit of buying something?

You also expect iOS to get better with each iteration and not loose basic features like the ability to display TV cover art that was working in iOS7. I'm beginning to think this is not a bug but intentional.

The fix was in the middle of this whole post.

Just go to get info in iTunes and change the type to movie.

It defaults to home movie.

Sync your device and images/artwork will appear.

I just did it for my coverted movies and it worked after a sync

Today they released the IOS update 8.1.2.

Needless to say, it did not solve this problem with the missing TV and video artcard.

:-(

cntryman88,

We have managed to recover the artwork for "Movies". We have managed to recover the main artcard for "TV shows" if you manually change the artcard in your TV shows to a 600x600 square image.

Still, the icons for each individual show look like broken grey icons.

The same happens for "Home Videos" and "Music Videos":

This problem persists and has not been addressed by Apple. Note that the artwork and thumbnails for videos and TV shows worked flawlessly for me since my first iPod Touch and IPhone experiences half a decade ago. Why something this simple would stop working, and frankly making the IOS interface look like something out of the original 1980s Macintosh is a puzzle to me.

Not happy about this.