Iphone 6 and Ford Sync Bluetooth Does Not Work

I also did the 8.1 update yesterday after having disconnect issues in my 2010 Fusion. Since the update, everything is working as it did before the problem started. The description of the update states that it fixes a bug with using the phone with a bluetooth hands free phone call.

Yeah, the 8.1 update fixed everything for me as well! Good to go!

Updated my iPhone 6 to 8.1 today. Then deleted sync from my bluetooth, deleted all paired phones in the car. I then set up my phone again and everything works. I get incoming calls which I can answer without it cutting out and also make calls. Even the text reader works - but disabled this as dont want inappropriate text read by the car. Hope it's sorted for the rest of You. FYI paired to a 2014 Fiesta.

Thank you for the suggestions you posted:

1) Forgetting This Device (Sync) in the Bluetooth application in the iPhone 6,

2) Deleting All Devices in the Sync Phone Bluetooth menu.

3) Re-pairing the iPhone 6 with Sync.

In my case, the iPhone 6 paired with Synch in my 2011 Ford Fusion Hybrid, but it disabled all other functionality. For example, I could not play the radio. My phone number appeared on the screen as if it was making a call to itself including the time connected. Go figure. I did exactly as you suggested. Bingo! Problem solved.

Call ford sync 800-392-3673. They will walk you through the master reset on the sync system in your car.

1. delete your phone from the system

2. delete sync from your phone

3. hard reset your phone

4. press the gears next to the little house at they bottom, press system, then master reset. It will take a couple minutes and the screen goes black.

5. once it comes back up hit add phone. then select sync on the phone itself, make sure the numbers match and pair the device.

6 turn on the 911 and download phonebook buttons to the on position and hit apply

7. wait for the download to complete, 2minutes or so, sync will tell you its done.

8. press the button on the steering wheel to make a call

Mine worked perfectly, took about 10 minutes. Sync lady was extremely helpful. Just deleting the phone and adding it back in does not do the trick. YOU HAVE TO DOT THE MASTER RESET ON THE SYN SYSTEM IN THE CAR. GOOD LUCK.

KJ

So here’s my story…

2013 Ford Edge with SYNC and MyFordTouch.

MFT is updated to: Gen2 - V3.6.2 and was applied Sep 28, 2013.

I was using an iPhone 5 for the past year with virtually ZERO problems.

- Phone calls worked (via Bluetooth)

- Bluetooth audio (music and podcasts) worked

- I even bought an Automatic and its “Siri through SYNC" was working.

Then I “upgraded” my iPhone 5 to iOS 8.0. From that moment, bluetooth audio stopped working. NO music or podcasts through bluetooth. Using the MFT touchscreen, I could CONTROL the playback of audio (paly/pause, etc) but no audio would come through the system. I cannot remember if phone calling or “Siri through SYNC” ceased to work as I didn’t pay much attention to them.

Shortly thereafter, I traded in the iPhone 5 for an iPhone 6 with iOS 8.0. Same problem. No Bluetooth audio!

I tried:

- Removing all Bluetooth devices from car and iPhone

- Master Reset of MFT while deleting “SYNC” Bluetooth profile from phone.

- Master Reset of MFT while “Resetting Network Settings” on phone.

- Hard Reboots of iPhone in conjunction with the above acts.

- Renaming iPhone with simple name.

- Multiple hard reboots of the iPhone.

- All of the above in multiple combinations.

- No other iPhone in “Find My Phone” on iCloud except this one.

Bluetooth audio still would not work!

Then iOS 8.1 came out and I installed it on the iPhone hoping for a fix. STILL NO BLUETOOTH AUDIO!

I have repeated the above steps since 8.1. Multiple times. Still no Bluetooth audio.

I was (and still am) able to receive incoming calls, but sending outgoing calls by voice (button on steering wheel) is problematic at best.

The one factor I have not yet tested is the fact that when I bought the iPhone 6, i just did a full iCloud restore to the new iPhone from the previous iPhone 5 backup. It appears from the experiences of some on here that they believe that to be the issue.

As soon as I have time I plan to:

- remove All Bluetooth profiles from SYNC

- Master Reset MFT

- remove ALL Bluetooth profiles from iPhone

- Reset Network Settings of iPhone

- Completely erase iPhone

- Restore iPhone to factory 8.1 via iTunes on computer

- set up iPhone as a “New iPhone”

This will be a pain in the backside as I will have to re-download and re-organizes all the apps on my iPhone as well as re-enter all the application passwords and misc data. I hope it pays off.

There are folks out in the tech world that believe starting the iPhone from a “clean install” will lead to better battery life vs. a restore from a backup. There are also reports of Bluetooth profiles “sticking” in the memory of iPhones even after you manually “Forget” the device and the suggestion is multiple hard reboots of the iPhone.

As I see it now, the only solution is the clean install. If for no other reason than to eliminate blame from apps and settings within the iPhone.

I called the Ford Sync assist number, 877 945 3648, got immediate service and was synched within a few minutes. The key is to delete the old device but you have to do with with the car parked, in Park and the engine running and working with the sync menu.

Yes. This has to be the 8.xx iOS.

I have experienced this since purchasing the 6+. Now, I attempting to pair the phone to Sync in my Ford F150, it

can't find the phone. I go through any number of attempts: rebooting the phone, finding a bluetooth device on Sync, etc.

Most of the time it shows a "cannot find bluetooth device". Or the Sync shows a pairing number to type in the phone in order

to pair, but the iPhone doesn't see Sync, so nothing can be done.

Sometimes, and I mean only sometime, the device is paired by itself. (On sync, "choose input: usb or bluetooth" and trying this

several times, Lo and Behold.....wait for it......the iPhone 6+ connects!

This is not what I had, an iPhone 4S, that one pairing, and always paired. (truck off, crank and instantly paired). The old days!

I have check Ford to look for an update. I have the latest from 2012. The final one for my truck model year.

This version of iOS needs works and must be updated again.

I don't know who to contact at Apple but the mods here don't say how to do that. It another Apple waiting and see.

If I find a solution, I will post it immediately. I hope you will post as well. Thanks for reading.

M.

HERE IS THE FIX FOR MYSYNC

The number one problem when using iPhone with MySync is from downloading your contact list. My contact list is too large for the system to handle. After all, it is Microsoft. If downloaded it messes up the phone, backup camera, clock, GPS, and just about anything that comes up on the screen.

1) Delete your phone(s) from the phone list in the car

2) Go to bluetooth setting on your phone and "forget this device"

3) Do a master reset of your mysync system (I'm not sure this is necessary, but what the heck)

4) Pair your phone again and do NOT download your contacts.

It should work just fine.

You know what they say, If Microsoft made something that didn't suck it would be a vacuum.

This I like. Definitely could be the contact list.

However, over the past days, make that a 10 period now, I have noticed that on starting the truck with sync

the "connecting" notice on the screen, often to no avail. Then, after driving a short while, I can then "Select Source"

and it finds the phone....but not at first idle. (Again, not like the older model of iPhone which was synced once and done!)

(BTW, this may not make any sense to anyone without the Ford Sync and an iPhone)

Since I have an '09 vehicle, the first sync version last upgrade 2012. But I will try johngio's idea and give it

another go. Reset the sync and bluetooth (NOT RESETTING THE IPHONE! That sounds terrible with 46 GB of data on it)

I"ll post back.

Thanks!

MB

Juse called 877-945-3648 and the agent was able to pair my IPhone 6 with my 2010 Ford Escaor in under 5 min! Try it out!

Not so sure about that. I think it is an Apple problem pure and simple. Earlier model iPhones worked before

and nothing but headaches on the 6. Apple update waiting to happen.

Myykk

Great. But just wait. It will go out again. I have synced using resets, etc. and the whole nine yards.

The connection worked great with iPhone 4, 4S and 5. Not so with 6! I remember the days.....

Synced ONCE! Every time I got in the truck the phone of was synced. Started and Connected.

Now, I ask, how long will it take this time? Is it really worth listening to my audio books, music and

information from my iPhone? Some days it's just a Sirius XM satellite day.

I know this is a first world problem, but Apple should set up expectations and then ignore

the new round of updates for a problem that so many have. Shameful.

I did contact Apple support and have yet to hear back. Oh well.

We're stuck with great technology....when it works.

Check back in a few weeks or month and let us know if it is still working.

Myykk

I just called the sync 877 945-3648# and a very helpful gentleman got my iPhone6 Plus paired with my 2014 Mustang. Call them.

Glad it worked for you. For now. And anyone can pair the phone to the car. Not that difficult after some trial and error. IT'S KEEPING IT PAIRED!

My question is when you leave the car/truck overnight or after some time, is it still paired? In some cases, the message reads: "connecting...." This thread has focused on the one-time pairing that worked from the older models, when there was ONLY a one time pairing between devices. The history so far has shown that it does not stay paired. Also, when this frustrating process starts over, you can turn off bluetooth and back on, wait, and then after a lengthy time will finally connect....maybe.

It is so haphazard and random that it leads me to believe it is in the iPhone 6 code for bluetooth. I have sent a request to Apple to look in to this. No response so far.

It keeps happening.

Finally, calling the magic number might work at first. But does the friendly guy tell you what to do when it disconnects? over and over again?

Thanks though. I am really glad you got paired. I wish I could.

Myykk