You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS8 Keyboard shortcuts are not syncing between devices

Hello,


I have an iPhone 5c and an iPad Air which had a lot of keyboard shortcuts ("omw" style), using iOS7.


So, I've upgraded both to iOS8 at the same time yesterday. I have also upgraded my iCloud to the new iCloud Drive when got asked.


When they returned from the upgrade, I've realized the keyboard shortcuts were deleted - the list wasn't even with the "omw" default shortcut, it was completely empty.


Resigned with the situation (the upgrade deleted everything!), I've started creating the shortcuts again on the iPad, but now I've noticed that they are not syncing with the iPhone. iPhone list is empty and iPad list has a bunch of shortcuts.


Everything is up and running with the iCloud in the menu of both devices and there isn't the old option of "Documents and Data" anymore, which I believe was the responsible for these kind of settings synchronization between devices.


Anyone with this issue? How to fix it?


Regards,


Caio.

iPad, iOS 8, Air

Posted on Sep 19, 2014 4:00 PM

Reply
53 replies

Oct 3, 2014 4:16 AM in response to BabalooToo

I'm not sure that you have the shortcuts still listed or not? If they are not listed then you do not have the same problem I do. Mine are always listed but simply don't work until the fix I already posted. If you do have them and my fix doesn't work then we are probably dealing with a more "subtle" syncing issue and there are several different problems here.

Oct 3, 2014 7:18 AM in response to TechiEducator

Switched my user name to something more intelligible. Anyway, since my solution works 100% of the time, it is likely that my problem is a syncing problem and that other problems listed may or not be a syncing issue or one that can be solved with the method I described. Of course, we have not exhausted our description of the actual hardware we are using and what other programs that may or may not interact positively or negatively. Obviously Apple will have to address this. Sorry that yours isn't working.

Oct 5, 2014 4:47 PM in response to Cherrywood7711

Cherrywood7711 wrote:


my husband ipad called him to give a passcode?? he never had one before today..what is going on? he was on the ipad several hours earlier didn't need any password?


one device might "call" the other to verify iCloud keychain access if that was selected to be turned on while setting up the newly installed iOS 8. However, for me this was clearly explained during setup and I had to choose that method of verifying my Apple ID/iCloud ID, so it shouldn't have been something unexpected. Hopefully this is what was going on in your situation.

Oct 6, 2014 6:59 AM in response to chugger21

It did not keep the shortcuts activated after restarting my Ipad. However, your solution of simply clicking on an existing shortcut and saving is more elegant than mine (adding a new shortcut and then deleting it.). Moreover, both methods which at least work after powering up suggest there is some problem with "activating" through the cloud. I did not test your method between devices such as entering a new shortcut on the ipad and then seeing if it shows up on my iPhone.

Oct 9, 2014 2:09 PM in response to caiospessoa

i think this is a major issue because its happened to almost everyone i know upgrading to iOS 8...

----> tell apple about your iOS 8 keyboard shortcuts here: https://www.apple.com/feedback/ <----


when i got iOS 7 on my iPod touch my shortcuts broke but an update fixed it 🙂

the more people who raise the issue the quicker it'll be solved for iOS 8 😀, good luck!!!

iOS8 Keyboard shortcuts are not syncing between devices

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.