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Family sharing valid payment

Hey there,

After I activated the family sharing on both iphones, my wife can see my purchases but sadly she can't download them, when clicking on the cloud button in order to download the music, I have an error message saying `Unable to Download : to download shared content, your Family must have a valid payment method`

That's weird because I can access and buy stuff online without a problem.

Can someone help me out on this please ? That'd be great !


Thanks,

iPhone 5, iOS 8

Posted on Sep 19, 2014 5:15 PM

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Posted on Dec 12, 2014 10:40 AM

Had this happen on my daughters 5c just signed her out of store and then signed her back in at it works fine

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Sep 20, 2014 7:42 PM in response to Shiba108

I had this issue - and played around with settings as described below.


1. on the wife's phone into SETTINGS > ITUNES APP STORE - then clicking on the user id - then selecting View Apple Id


This then transferred to web interface - and I logged in using wife's account - it immediately said the password was not secure and forced me to change it. (It did not do this on the primary account) I entered a new password.


As soon as I re-entered the new password whenever prompted


2. Then went to SETTINGS > ICLOUD > FAMILY - I could see the "family" and at the bottom it showed "shared payment method" listing the credit card on file and who it was provided by (primary account holder) The downloads of shared apps worked after this.


I don't know that changing the password made this happen of if step one was necessary - but this is how I fixed it.

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Dec 27, 2014 4:08 AM in response to Shiba108

I had the same problem. I signed out and back again using my child's iCloud account on the iPad but it did not help. Then I went to my (family organiser) iTunes account, reentered my credit card information(although it was valid) and that solved the problem straight away.

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Nov 13, 2014 4:03 PM in response to Shiba108

Also check to see if your credit card number is valid. I had new cards issued with new numbers so the card number on file on the Organizer's phone was old and invalid. The error message I got was the same as in the original post and it did not say WHY the payment method was invalid.

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Nov 19, 2014 10:28 PM in response to Shiba108

I also got the same message after setting up Family Sharing with my son. I corrected the problem by going into my iTunes account and verifying that the card info was correct. Turns out that the security code was not stored on my iPhone or iPad. I recently updated the credit card info on my Mac, using the full iTunes. Lesson learned, check the basics and ensure that all of the payment info is all there. Once the security info was entered, everything worked fine and he could download movies that I had purchased.

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Mar 30, 2015 7:43 PM in response to Shiba108

Same steps as BD Wong helped for me. Set up Family Sharing just now, had to change payment method from Paypal to a debit card (via iTunes on PC), everything worked fine with me grabbing another family members apps, but not a family member grabbing mine. On mine (the Organizers) iphone, I went to settings>iTunes & App Store>touch Apple ID>touch View Apple ID>touch Payment Method, scrolled down and re-entered Security Code and Expiration Date...apparently these fields did not fully transfer from iTunes. I then closed all associated App Stores on the devices, worked the first time.

Thanks for posting your steps BD Wong! Hope this helps someone else!

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Apr 16, 2015 5:29 PM in response to jsnola

You are the best!! After some time searching for the answer, a call to apple, and then a chat with tech support-they told me I had to link my credit card to the account to make it work. I just followed your instructions and it worked!! Thank you, thank you, thank you!

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Family sharing valid payment

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