Level 1

22 points

Family sharing valid payment

Hey there,

After I activated the family sharing on both iphones, my wife can see my purchases but sadly she can't download them, when clicking on the cloud button in order to download the music, I have an error message saying `Unable to Download : to download shared content, your Family must have a valid payment method`

That's weird because I can access and buy stuff online without a problem.

Can someone help me out on this please ? That'd be great !

Thanks,

iPhone 5, iOS 8

Posted on Sep 19, 2014 5:15 PM

Top-ranking reply

jsnola

Level 1

5 points

Posted on Sep 20, 2014 7:42 PM

I had this issue - and played around with settings as described below.

1. on the wife's phone into SETTINGS > ITUNES APP STORE - then clicking on the user id - then selecting View Apple Id

This then transferred to web interface - and I logged in using wife's account - it immediately said the password was not secure and forced me to change it. (It did not do this on the primary account) I entered a new password.

As soon as I re-entered the new password whenever prompted

2. Then went to SETTINGS > ICLOUD > FAMILY - I could see the "family" and at the bottom it showed "shared payment method" listing the credit card on file and who it was provided by (primary account holder) The downloads of shared apps worked after this.

I don't know that changing the password made this happen of if step one was necessary - but this is how I fixed it.

View in context

22 replies

Nov 7, 2014 4:57 PM in response to jsnola

Thanks, jsnola! Your tip helped me get family sharing working between our two iPad Airs!

-Alan G

iPunjab

Level 1

0 points

Nov 11, 2014 9:29 AM in response to jsnola

Thanks jsnola

caign

Level 1

13 points

Feb 8, 2015 2:47 AM in response to fergalfromreading

Thanks fergalfromreading.

Signing out and in again (Settings > iTunes & App Store > Apple ID > Sign Out) fixed this.

Rebooting phone did not work.

Mar 31, 2015 1:49 AM in response to Shiba108

I went in on my wife iPhone.

"settings" - "iTunes & app Store", clik on the Aplle ID - "show apple-id". and checked that my creditcard was mentioned under payment.

Then go back. and now it works..

Bla-Bla

Level 1

5 points

Nov 11, 2015 3:37 PM in response to nagymik

This solved the problem for me and a family member with the exact same download error.

Sep 8, 2016 8:31 PM in response to Shiba108

Thank you jsnola! I did just as you said, but didn't have to change my password, and it worked!

May 12, 2017 7:17 PM in response to jsnola

Thanks.It works

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Family sharing valid payment