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Level 1

21 points

Family sharing valid payment

Hey there,

After I activated the family sharing on both iphones, my wife can see my purchases but sadly she can't download them, when clicking on the cloud button in order to download the music, I have an error message saying `Unable to Download : to download shared content, your Family must have a valid payment method`

That's weird because I can access and buy stuff online without a problem.

Can someone help me out on this please ? That'd be great !

Thanks,

iPhone 5, iOS 8

Posted on Sep 19, 2014 5:15 PM

Best reply

jsnola

Level 1

5 points

Posted on Sep 20, 2014 7:42 PM

I had this issue - and played around with settings as described below.

1. on the wife's phone into SETTINGS > ITUNES APP STORE - then clicking on the user id - then selecting View Apple Id

This then transferred to web interface - and I logged in using wife's account - it immediately said the password was not secure and forced me to change it. (It did not do this on the primary account) I entered a new password.

As soon as I re-entered the new password whenever prompted

2. Then went to SETTINGS > ICLOUD > FAMILY - I could see the "family" and at the bottom it showed "shared payment method" listing the credit card on file and who it was provided by (primary account holder) The downloads of shared apps worked after this.

I don't know that changing the password made this happen of if step one was necessary - but this is how I fixed it.

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22 replies

caign

Level 1

9 points

Feb 8, 2015 2:47 AM in response to fergalfromreading

Thanks fergalfromreading.

Signing out and in again (Settings > iTunes & App Store > Apple ID > Sign Out) fixed this.

Rebooting phone did not work.

Mar 30, 2015 7:43 PM in response to Shiba108

Same steps as BD Wong helped for me. Set up Family Sharing just now, had to change payment method from Paypal to a debit card (via iTunes on PC), everything worked fine with me grabbing another family members apps, but not a family member grabbing mine. On mine (the Organizers) iphone, I went to settings>iTunes & App Store>touch Apple ID>touch View Apple ID>touch Payment Method, scrolled down and re-entered Security Code and Expiration Date...apparently these fields did not fully transfer from iTunes. I then closed all associated App Stores on the devices, worked the first time.

Thanks for posting your steps BD Wong! Hope this helps someone else!

Mar 31, 2015 1:49 AM in response to Shiba108

I went in on my wife iPhone.

"settings" - "iTunes & app Store", clik on the Aplle ID - "show apple-id". and checked that my creditcard was mentioned under payment.

Then go back. and now it works..

Apr 16, 2015 5:29 PM in response to jsnola

You are the best!! After some time searching for the answer, a call to apple, and then a chat with tech support-they told me I had to link my credit card to the account to make it work. I just followed your instructions and it worked!! Thank you, thank you, thank you!

Bla-Bla

Level 1

5 points

Nov 11, 2015 3:37 PM in response to nagymik

This solved the problem for me and a family member with the exact same download error.

Sep 8, 2016 8:31 PM in response to Shiba108

Thank you jsnola! I did just as you said, but didn't have to change my password, and it worked!

May 12, 2017 7:17 PM in response to jsnola

Thanks.It works

Family sharing valid payment