iPhone 6 plus camera issue

Question

Level 1

2 points

iPhone 6 plus camera issue

Hi guys, I just got my iPhone 6 plus and I found out that there seems to be an issue with the camera when taking shots at night... If the camera is pointed in the General direction where there are sources of light (street lamps, fluorescent lamps etc)... There seems to be halo or lens flare artefacts in the darker areas of the photo...I have uploaded some pictures below for reference...Have checked very thoroughly for dust/objects on the lens but there were clearly none... Somehow I think its an issue with the lens itself, hardware issue...

Image 1

[IMG]http://i.imgur.com/edIYvFh.jpg[/IMG] [IMG]http://i.imgur.com/IZasoWn.png[/IMG]

zoomed

Image 2

[IMG]http://i.imgur.com/mxLGENL.jpg[/IMG]

Image 3

[IMG]http://i.imgur.com/01Gbj80.jpg[/IMG]

[IMG]http://i.imgur.com/t0fRoRt.png[/IMG]

zoomed.. the artefact is round, seems like some sort of reflection from the orb lamp[/QUOTE]

iPhone 6 Plus, iOS 8

Posted on Sep 19, 2014 6:23 PM

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Answer 1

Sep 25, 2017 7:10 AM in response to melmoth07

Disgracefully for Apple, I am facing the same issue with my brand new iPhone 8 Plus. They have opened a case for me in the Apple Support App and they seemed quite surprised of this issue, although as I can see in these threads it has been known since iPhone 6 Plus. They say that a team of engineers is going to study the problem, but I bet they will do nothing as usual in the last few years.

I only bought this phone for the camera and I find this annoying issue that ruins many of my night shots. Shameful.

If I don't receive soon a response saying that they are going to fix the issue with a software update, that's it. I will claim my money back and from now on I won't buy any more Apple devices.

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Answer 2

pogster

Level 5

4,277 points

Sep 19, 2014 7:21 PM in response to melmoth07

Lens flare is not a defect. Even lenses costing many more times the price of your phone will exhibit artifacts when pointed into bright light. Some reading for you about lens flare: http://www.cambridgeincolour.com/tutorials/lens-flare.htm

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Answer 3

melmoth07 Author

Level 1

2 points

Sep 20, 2014 2:04 AM in response to pogster

Definitely not a flare... These are reflections of the light sources in dark environments.. And it happens every single time when i take night shots with a light source. Don't see that in my iPhone 5S or my friend's iPhone 6 plus. I brought it down to the Apple service center but they couldn't do an exchange for me except help me lodge a report to Apple. I really hope Apple looks into this although I am pretty sure this is a hardware issue

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Answer 4

bethberg

Level 1

0 points

Sep 20, 2014 9:42 AM in response to melmoth07

same thing is happening on my 6.

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Answer 5

melmoth07 Author

Level 1

2 points

Sep 20, 2014 5:19 PM in response to bethberg

Here's a video of it... the lens was totally clear of anything when I was shooting the video

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Answer 6

Rondolor

Level 1

0 points

Sep 22, 2014 3:35 AM in response to melmoth07

same thing happened to me, any news about the report?

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Answer 7

melmoth07 Author

Level 1

2 points

Sep 22, 2014 5:27 AM in response to Rondolor

No, no word from Apple yet... You should report yours as well.

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Answer 8

Kyn Drake

Level 7

21,591 points

Sep 22, 2014 5:52 PM in response to melmoth07

I see the same thing and can easily reproduce it. I'll try some side by side tests, but I hope the answer doesn't mean that I'll be stuck with a camera that can't handle point lights.

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Answer 9

Jman3131

Level 1

0 points

Sep 23, 2014 4:32 AM in response to melmoth07

I have an iPhone 6 and I getting a glare when I take pictures at night also.

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Answer 10

Kyn Drake

Level 7

21,591 points

Sep 24, 2014 8:49 AM in response to melmoth07

LLink that includes a candle pic that shows the issue. I can't say that I remember this being the same on the 5s, but i haven't been able to do my side by side tests.

http://m.imore.com/iphone-6-vs-iphone-6-plus-camera-comparison-6-plus-actually-b etter

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Answer 11

sur4dye

Level 1

79 points

Sep 24, 2014 11:06 AM in response to melmoth07

****. Sometimes I wish I didn't come to these forums. Testing my Plus last night, shooting into the dark with random lit up houses in the background, I got the same exact orb of light moving around as I panned. This never happened on my previous iPhone 5. Ugh.

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Answer 12

Kyn Drake

Level 7

21,591 points

Sep 24, 2014 11:15 AM in response to melmoth07

JJust checked out some old photos from last Christmas. Pictures of ornaments and lights on a tree, no spots in the same places. Hope to do a side by side tonight. May even include my iPad air and mini for comparison.

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Answer 13

lg90p2

Level 1

0 points

Sep 24, 2014 2:18 PM in response to melmoth07

Got my iPhone 6 today. After taking my first pictures in a low light situation I was shocked by some strange flares.

You can always see a darker reflection of the original light source somewhere in the picture. These are not

the flares you want in a picture in a cinematic way. It's more like something you really wanna get rid of in photoshop.

See some images attached... Hope there'll be a statement about it.

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Answer 14

Kyn Drake

Level 7

21,591 points

Sep 25, 2014 8:02 AM in response to Kyn Drake

Did the comparison. I used the flash on my older phone for a "strong point of light", and the flare looks almost EXACTLY the same. Apparently, while the ornaments just weren't bright enough to cause the problem but carnival lights are (maybe they swapped out incandescents for LED's)?

ANyway, I'll do a few more side by sides, but I'm thinking the 6 camera Is not any worse in this regard than the 5s camera.

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Answer 15

Sep 25, 2014 12:43 PM in response to melmoth07

Take a look to this image from my iPhone 6! My settings Auto flash, Auto HDR. Very noticeable.

This is a hardware issue, going to the Apple store for an exchange today.

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