You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 6 plus camera issue

Hi guys, I just got my iPhone 6 plus and I found out that there seems to be an issue with the camera when taking shots at night... If the camera is pointed in the General direction where there are sources of light (street lamps, fluorescent lamps etc)... There seems to be halo or lens flare artefacts in the darker areas of the photo...I have uploaded some pictures below for reference...Have checked very thoroughly for dust/objects on the lens but there were clearly none... Somehow I think its an issue with the lens itself, hardware issue...



Image 1

[IMG]http://i.imgur.com/edIYvFh.jpg[/IMG] [IMG]http://i.imgur.com/IZasoWn.png[/IMG]

zoomed





Image 2

[IMG]http://i.imgur.com/mxLGENL.jpg[/IMG]





Image 3

[IMG]http://i.imgur.com/01Gbj80.jpg[/IMG]

[IMG]http://i.imgur.com/t0fRoRt.png[/IMG]

zoomed.. the artefact is round, seems like some sort of reflection from the orb lamp[/QUOTE]

iPhone 6 Plus, iOS 8

Posted on Sep 19, 2014 6:23 PM

Reply
63 replies

Oct 3, 2014 12:01 PM in response to pogster

I've got the same issue with a 6plus. I took a visit to the Apple store and they tested one in store and it was exactly the same, the "Genius" just said "what can I do? I don't make them and theres no point in giving you a new one!"


From what I can tell it's the light bouncing off the lens onto the back of the sapphire glass. they need to either change the cameras or the coating on the back of the sapphire glass. I hope they get this sorted other wise I have a £750 iPhone that's pretty useless at taking pictures when there is a light source in the shot!

Oct 3, 2014 12:49 PM in response to sean265

Sorry, I didn't see your message until now.

So I went to the Apple store and showed them all the pictures I took that night.


No questions asked, they gave me a new iPhone.


PS. for some reason I am unable to see the picture i posted on my original post can you see it? (I am attaching it again below), I sure can send you all the photos, some of them pretty embarrassing.






User uploaded file

iPhone 6 plus camera issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.