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iPhone 6 not working with Exchange settings

iPhone 5 with iOS8 Mail/Contacts/Calendar works fine with my Exchange mail settings.

iPhone 6 Plus with iOS8 Mail/Contacts/Calendar doesnt work at all with the same exact Exchange mail settings. It shows that it successfully adds the account (the little tick marks) but nothing syncs from Exchange.

iPhone 6 Plus, iOS 8

Posted on Sep 19, 2014 6:19 PM

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114 replies

Sep 25, 2014 3:34 PM in response to Fastman314

i'm having the same problem. Worked fine in iOS 8 on iPhone 5, nothing on iPhone 6 Plus. No contacts, no calendar, no email. Called AppleCare and they had no idea. Guy asked me to call back if I figured it out. Have tried resetting phone multiple times, tried resetting network settings, tried reinstalling the exchange account, nothing works. Please fix this bug Apple! I can't use my phone!

Sep 29, 2014 8:41 AM in response to Fastman314

I was having the same issue right after I activated my iphone 6. The email exchange settings seemed to be there and the names of my accounts were listed, but no email was being fetched from MS exchanged. I tired the suggestion to reset my network settings, and that didn't seem to work. I then deleted my exchange accounts on my phone and re-established them. I now have my email coming through. I'm still on IOS 8.0 though also...the upgrade to 8.0.2 gets stuck at the 'Terms and Agreement'. 😟 One issue solved. Moving on to the next.

Sep 29, 2014 12:47 PM in response to Fastman314

Guys.


This issue has nothing to do with Apple. This is a Google issue. From my research, Google does not support exchange for phones or tablets email accounts set up after February of this year. I was told if you signed up for a corporate account with Google Apps ($5 or $10 a month), you could set up exchange again. Still trying to figure that next step. Any help or suggestions is much appreciated.

Sep 29, 2014 1:36 PM in response to mgpaddle

mgpaddle, I think your understanding of Google's policy change is correct, but that has nothing to do with these issues. The policy change you noted has to do with Google apps' syncing with an Exchange server. This thread, and at least one other, has to do with problems syncing an iPhone's native apps (Contacts, Calendar, etc.) with the data available on an Exchange server. That Exchange server might be at Google, at Microsoft, at home, at work, or anywhere else with an electric outlet. Something broke with, I think, iOS 8 and how iPhones now work with Exchange server. Google's services and handsets are irrelevant.

Sep 29, 2014 2:28 PM in response to mgpaddle

mgpaddle, you're asking a question that's outside the scope of this thread. I'll answer as best I can, but if you have any other questions about it or want some background, you should start a new thread.


An iPhone will allow the same choices for any of the main e-mail protocols in general use today, POP3, IMAP, and Exchange. (There are others, but I don't know anything about them.) Exchange is Microsoft technology that involves a heap more data than just e-mail. POP3 is e-mail only, a standard technology, that pulls down messages to your e-mail client and off the server (unless you specifically enable them to be left on the server). IMAP is e-mail only (I think), a standard technology, that keeps messages on the server but allows you to download the headers or the full messages, depending on how you configure it; it's good for multiple devices.


With any of those, you can set up an iPhone so that the messages get pushed immediately to your phone; or so they are fetched on a frequency you establish; or so they are available only when you go into the Mail app. All of those settings are in Settings/Mail, Calendar, Contacts/Fetch New Data.


The web is probably chock full of advice on how to set those up. Be aware, though, that the biggest consequence of different configurations is battery-related. If you fetch frequently, your battery will drain more than if you fetch manually. If waiting fifteen minutes is too long, then you probably don't want any fetching--you want them to be pushed.

Oct 8, 2014 7:33 AM in response to FTC

I figured this out for my situation with iPhone 4S having no problem but new iPhone 6 showing "wrong password" even though password was correct.


I had 2 step verification enabled for google and I think that's was my problem.


When I did what Google advised, signing in with an App password, everything went well. All emails, folders, etc showed up. See link below.



https://support.google.com/accounts/answer/185833?hl=en&ctx=ch_b%2F0%2FSmsAuthSe ttings

iPhone 6 not working with Exchange settings

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