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iPhone 6 passcode suddenly NOT working

I was using my iPhone 6. I went to use finger print recognition and nothing happened. So I went to enter my passcode and it wouldn't work! I haven't changed it all either. SO this is very odd. The only choice I have is to do a factory restore. I hope this doesn't happen again. Anyone else experiencing this with the new Iphone 6?

iPhone 6, iOS 8

Posted on Sep 19, 2014 8:23 PM

Reply
74 replies

Oct 30, 2015 7:13 AM in response to Alcuria

Just a couple more items.


1) I went to get my phone this morning after I missed a call. The phone (obviously) was on.

2) For the last week or so, I keep getting a message saying that the latest update of iOS is ready to install and would I like to install or later. I have always responded that I would like to do the install later.

3) Additionally after 3-4 failed password attempts, I did power cycle the phone.


But clearly, something is not operating properly, as per Apple article on Touch ID:


About Touch ID security on iPhone and iPad - Apple Support


That "your passcode will be needed for additional security validation

  • After restarting your device
  • When more than 48 hours have elapsed from the last time you unlocked your device
  • To enter the Touch ID & Passcode setting"


The phone was on this morning when this started, and 48 hours had not elapsed since the last time I unlocked the iPhone.

Oct 30, 2015 10:13 AM in response to Alcuria

Talked to the Apple person that called me back.


He said he has heard of the more-than-48-housr-since-phone-unlicked message coming up when in fact 48 hours has not elapsed.


But really am out of options at this point. I actually have my passcode written down and verified that I am entering the correct passcode.


So will do a restore.


This underscores 1) The importance of backups and 2) consider making sure that important (for me it is Messages) are sent off to another device to provide a backup.


But still a serious problem with a 1) iOS reporting that 48 hours have elapsed since the iOS device has been unlocked and 2) a known good working passcode no longer working.

Nov 24, 2015 6:41 PM in response to dkindle1

I literally am having the same issue. I created my new password and finger recognition an hour ago and now it doesn't recognize my finger or password although I had to type it in 4 times.... and its the same code I use for everything else... I have had the 6s plus for 2 weeks and also am having the issue where it randomly completely dies fully charged and has to be completely reset. SO FRUSTRATED AND OVER IT.

Nov 29, 2015 7:36 AM in response to dkindle1

This started happening to me today and I have only had my iPhone 6S for about 2 months. I know I didn't forget my passcode/PIN. I'm pretty sure nothing will work, because this is a bug.


I guess I'll have to reset/restore... I've been using iPhones since the 3GS and iOS 9 is by far the buggiest, least improved iOS I have used.


Apple needs to prioritize this bug. It's like being hacked, but worse, since no one actually hacked you.

Jan 2, 2016 3:39 PM in response to suresh2015

Just happened to me. Iphone 6S Plus. Have been using the device all day, read some news on Twitter and Apple News feeds, then set it down. 15 min later, picked it up and it would not unlock with my fingerprints. It actually behaved like the fingerprint function wasn't working at all. Went in to try the password and it wouldn't accept it at all. I'm not locked out for 15 min and things are looking grim for a fix. Will probably need to wipe the device and start from scratch. Honestly this is a mess, even with backups taken it's going to take days to get all the BYOD work apps re-authorized and functioning normally. UGH

Jan 12, 2016 10:09 AM in response to hurstcj

this just happened to me today. I turned my phone off to apply a new screen protector, and turned it back on again.


Now the pin-code I have been using for about a year no longer works.!!

So many photos!.


Luckily I did a backup last week, but that's beside the point. what if life depended on an email that had just come in? or I needed to check some medical graph I had on my phone notes.? come on.!



EDIT:

I figured if I'm going to have to do a restore and I'm not at home at the moment, I may as well keep trying - even if it bricks, I can do a restore in recovery mode.!

So.. After about 15 goes and 60min of waiting (due to lockouts) with the SAME PIN CODE - the phone just unlocked... Just like that.!!

Now its accepting my thumb, I'm Going to back it up again tonight.

what a bug.!!!!

Jan 16, 2016 9:58 PM in response to dkindle1

Brand new iPhone 6S plus I just picked up literally 8 hours ago. Went through the entire process of performing an upgrade on the new phone, then restoring the data from my iTunes backup. Used the EXACT SAME 4 digit code I've been using since my iPhone 3g. There is absolutely ZERO chance that I am typing in the wrong code. How do I know? Because I've had to type the code in several times during the restore and upgrade processes. So I know for a FACT that the code is correct.


Now the phone is disabled and unusable. And I hear that I may have to wait up to an hour before I can do a reset. What the **** is going on here? And the comments about it not working being user error are arrogant and inaccurate. This is an ISSUE. Apple, you need to solve this or provide better information to users so we can figure out what's going on.

Jan 16, 2016 10:22 PM in response to gdrumm

I seriously cannot believe no one has responded to this issue with anything other than erase and restore your phone. That's extremely disappointing.


At any rate, here is what I am doing right now. I had enabled Find my iPhone when I performed the restore. So I logged in to iCloud and erased my phone remotely. This even works if the phone is locked. Luckily I've only the thing for a few hours so I haven't put any new content on it. At any rate, the phone was remote wiped, and I am now connected to iTunes on my iMac performing a restore.


When it's is completed. I will be video recording me typing in the passcode. So for the purposes of this test, the code will be 1357. Yes, I am putting the passcode here, no that will not remain my code if the issue is resolved. I will then video record me entering the passcode. If the passcode works, then I will leave that code for a short period of time. If the passcode fails, I will video record myself entering the 1357 passcode and the subsequent failure. My intention will be to demonstrate that this is not a "user error" or "forgotten passcode".


This will get VERY irritating VERY quickly if I have to do restores every few days because of a passcode problem.

iPhone 6 passcode suddenly NOT working

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