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wifi issues with iphone 6

Hi All,


Is anyone facing the issues with the wifi on iphone 6? I was connected to wi-fi but after I restarted the router by powering off/on, I wasn't able to connect to the wifi until I restarted my phone. Also even after toggling the wifi on/off on my phone I couldn't see any wifi signals where as I am supposed to see atleast 10 signals. Can someone please tell the steps to resolve this issue? Is this an hardware or an software issue on the phone?

iPhone 6, iOS 8

Posted on Sep 19, 2014 10:16 PM

Reply
224 replies

Dec 22, 2015 5:02 AM in response to LionsFanDET

I had success with this same solution. My circumstances: a brand new iPhone 6 with terrible wireless performance using a dual band router with common SSID on both frequencies. I could watch in real time the inconsistent network throughput using SpeedTest; it would dip and spike in the same test run, in many cases trickle to a halt. The more tests I ran, the worse it appeared to get. I could not install a 400MB app over the course of 3 hours as it was constantly stalling.


To fix this, I setup separate SSIDs for the 2.4 and 5GHz networks, a slightly different technique but the same result for testing purposes; the iPhone is now stable on both networks and SpeedTest throughput is very consistent. I don't think this is an issue with either band, it has to do with the common SSID and dual bands. The app finished installing in 10 minutes.


Of course, I have two iPads (a v3 and an Air 2) which had been (mainly) fine with wireless. Go figure.

Dec 22, 2015 12:46 PM in response to @nkit

I Have to say how disappointed I am with Apple. I have always been a fan since the IPhone 3 and I have stuck with them and with the IPads. I'm getting so annoyed with the wifi not connecting that I am seriously considering changing products now. It's been going on too long and still not been resolved. No one with any other products that are not Apple in house are having any of these problems. It's driving me insane. even now I am on my 4G because my wifi will not connect to either this or my iPad. How can it take long for apple to sort this out.

Feb 7, 2016 8:04 AM in response to @nkit

I Just happened onto this thread. I have an iPhone 6s Plus (128 GB). It drops wifi (home wifi) if not used for some time (anywhere from 15 minutes to over an hour of not being used). The only thing that helps is turning the phone off then turning it on. i've tried everything. I've been in contact with Apple Support. They claim they never heard of this unique problem. When I got the phone it seemed to work fine. A week later it was updated from iOS 9.2 to 9.2.1. A couple of days later, the problem was noticeable. Every fix that Apple has for me works for 2 days then the problem begins again. My other devices do not have the same problem (same network, same iOS). Apple ran diagnostics on my phone and nothing came back wrong for them to suggest that I need replacement hardware. It's a minor annoyance to turn the phone off and on, but it's not right. The only thing I haven't tried is the router settings (because my husband does not believe it's the router since nothing else drops). I haven't tried the freezer method. I refuse to turn off Bluetooth (because my Apple Watch won't work then). I've suggested to the tech support that maybe it's the iOs, but that was not considered a possible problem.

Feb 7, 2016 8:52 AM in response to Karenlovesicecream

Let's separate out the issues, if any. First, if any iOS device goes to sleep and is not connected to power, WiFi disconnects after 30 seconds to preserve battery life. Every iOS device ever made, on any version of iOS, does this.


If this is not the cause of what you are seeing and it only happens on your home network that pretty much makes it a router issue. There are a number of possibilities, including interference from other networks, router automatic timeouts, short lease times, range issues (iPhones typically have less range from the router than devices with larger antennas), polarization issues, directionality of the router antenna and a myriad of possible router misconfigurations.

Feb 7, 2016 12:40 PM in response to @nkit

I am having the same issues with my 6s. I got the phone a couple of weeks ago, upgraded the IOS to 9.2.1, and have to frequently (sometimes every time I use the phone) choose my wifi and enter the wifi password. Sometimes I have to re-enter the password multiple times before the wifi connection will be re-established. This is getting to be very annoying. My iPhone 4s never had this problem. I wonder if Apple is even paying attention.

Feb 7, 2016 1:07 PM in response to philipfrompuyallup

I upgraded from iPhone 5s. (I traded it in for a $200 credit though so no going back). I had a 4s many years ago. This is the first time I ever encountered wifi problems (the occasional Bluetooth problem but never wifi)


MIne seems to connect right away after turning the phone back on (no problems). I just wished upon waking up, the wifi would come back on instead of having to be inconvenienced to turn the phone off before turning it back on.


I spoke with Apple support today. They had me unplug the router, then click on reset networks. Then when the phone reset with the AppLe logo to plug the router back in. I had to enter the network password again. He swears it works for everyone. Here's hoping! (Every solution seems to work for 2 days then the problem returns. So now it's a matter of waiting for another 2 days)


I took off a piece of my case that was metal in case the metal or magnets holding the metal kickstand to the plastic on the case I chose was screwing with the wifi antenna. The problem came back that night so I guess not, unless it needed a network reset after removing anything metal. (Other thought was that because the white plastic strips on the 6s are thinner than on the 5s...and 4s, maybe it's a design problem. The plastic strips are currently needed because of connectivity issues???-the reason these phones are not fully encased in seamless metal)

Feb 9, 2016 5:03 AM in response to Lawrence Finch

I made 2 observations lately. 1, there may be a lag from waking up from sleep in recognizing wifi 2. There's something going on with the Bluetooth.


1. During the Superbowl, I was constantly pushing the side button to wake up the phone screen to see if it dropped wifi. One time I did. My husband asked to see it and I gave him my phone. He said "your wrong". (I know what I saw) So by the time he got it, it saw the wifi network and reconnected.


2. I noted that when wifi is on and has a strong signal (sitting 5 feet from the router) the Bluetooth flashes. It's dropping and reconnecting to the Apple Watch. Sometimes it drops and I just restart the phone and bluetooth to connect the Apple Watch. All seems ok. I always leave the Bluetooth on, even while sleeping (though I don't really need it because I don't wear my watch to sleep - but it's there as a night stand alarm clock).

This morning my wifi dropped again. But this time I wasn't hasty in just turning off the phone and turning it on (Admittedly I am impatient which is why I dumped my Droid phone and Nexus tab a long time ago). I remembered the bluetooth was spotty yesterday with the Watch. So I turned off the Bluetooth. I went back to wifi. The wifi saw one neighbor's network, but not mine. I went back to Bluetooth. I turned it on, then off and on again. I went back to wifi. It saw a few more neighbors' networks. Then I went back to Bluetooth. I clicked on Karen's Apple Watch to connect to it. It connected. I went back to wifi and I saw it sees my wifi network, then it connects to it. So the problem is either 1. The phone needs more time than I expected (like 5 minutes) to wake up to see the network and/or 2. the Bluetooth and wifi are somehow fighting for resources? So which is it?

Feb 9, 2016 5:51 AM in response to Karenlovesicecream

It's probably neither. When WiFi turns off it should reconnect almost instantly when you wake the phone. While WiFi and Bluetooth use the same radio chip, they don't share other resources, and they should both work independently. You mention neighbor's WiFi. Are there a lot of them? Its possible that you're encountering interference from other networks. You can try setting a different channel in your router, or, if you have a modern router, it might have an option to automatically select the best channel. You should also try it with other networks, such as Starbucks. If the issue disappears with other networks the problem is not in your phone. If your router is dual band change the SSID of the 5 GHz channel to something different, then connect to it, as 5 GHz has a lot more than the 2.6 GHz's 11 channels.


Regarding the watch, it uses both Bluetooth and WiFi, so that isn't a particularly enlightening test. But the intermittent nature also points to interference.

Feb 9, 2016 6:30 AM in response to Lawrence Finch

I wished I knew more about computers and networks! It says Motorola Surf Board SB 802.11b on the hardware. I have no clue what SSID and whether 5 or 2.6ghz is good or bad or what.


The neighbors networks are almost all named some variant of Netgear+numbers. Ours are actually named something different (makes it easier to spot). My husband set up 2 network names. We have about 4 neighbors (the closest one being a hundred feet away from the house), each neighbor has one network name at least (there are up to 6 networks). Sometimes we also have xfinitywifi network but it wafts in and out (1 bar in the house if we get it at all, 2-3 on the street but it's spotty and can disappear and reappear).


I don't stay long at a place with wifi other than home.. I love Starbucks, but I order and go (no sitting around) - although I can test that this weekend I suppose. I have no problem seeing and connecting to other networks. At work there is no wifi (There is but they don't give access to employees, only guests).


The question with interference is why does it only drop the 6s plus and not the 5s, iPod touch and iPad mini's? The only other variant is that none of those other devices have bluetooth on running all the time or an Apple Watch connected to it.

Feb 9, 2016 7:15 AM in response to Karenlovesicecream

Your router is very old. The 802.11b technology dates from 1999. A first step is to get a new router. If it was provided by your ISP they should update it, or you can get any good router and replace it. The Apple Airport Extreme is excellent, but there are also less expensive quality routers. The current standard is 802.11ac (2014). The difference is striking - your router is limited to 11 mbps; 802.11ac is 1 gbps (1,000 mbps). Yours has only one frequency band, the newest has 2.


SSID is just a more formal term for network name.


The Bluetooth is irrelevant. My household has 2 iPads, 2 iPhones, an Apple watch, 3 Macs, 2 TiVos, 3 Kindles and a TV audio distribution system that uses Bluetooth. All of the devices have WiFi on all the time, and the iPads, iPhones, Macs and TV sound have Bluetooth on all the time.


One thing you might try on the iPhone is Settings/General/Reset - Reset network settings. This will erase your WiFi password, but you won't lose anything else. But I suspect the problem is the age of your router, as the iPhone 6S has the latest version of WiFi, and your router is way out of date.

wifi issues with iphone 6

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