You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

wifi issues with iphone 6

Hi All,


Is anyone facing the issues with the wifi on iphone 6? I was connected to wi-fi but after I restarted the router by powering off/on, I wasn't able to connect to the wifi until I restarted my phone. Also even after toggling the wifi on/off on my phone I couldn't see any wifi signals where as I am supposed to see atleast 10 signals. Can someone please tell the steps to resolve this issue? Is this an hardware or an software issue on the phone?

iPhone 6, iOS 8

Posted on Sep 19, 2014 10:16 PM

Reply
224 replies

Oct 6, 2014 12:07 PM in response to @nkit

All,


Just to give you my chain of events. I'm now on my fourth iPhone 6 Plus - All brand new retail replacements (Not via genius bar). All four of them have been running iOS 8 and then 8.0.2 and unfortunately they have ALL exhibited the same wifi issues :


1. Cannot connect or find any wireless networks - Reboot required
2. Wi-Fi connected with full coverage but no internet or activity - Wi-fi toggle on/off required.
3. When phone is left idle/sleep for long periods of time especially overnight wifi remains connected with full coverage but needs a on/off toggle to restart connection.
4. No speed issues - Always maximum when connected so not facing that issue. 5. They have mainly been on my 5ghz network but similar issues do occur when tried on 2.4ghz.


Now the thing that leads me to believe is that this all down to software and only certain routers/ network setups is that I have got a work 5S that had no issues on i0S 8.0 on my my network but yesterday when I got my latest plus I updated both 5S 6+ to 8.0.2 and configured them exactly the same on my 5Ghz network. This morning they both exhibited the same wifi issues and when coming back after a 6 hours the 5S that had worked perfectly before couldn't detect wifi on my 5G network.


This shows that its a iOS 8 issue that only caused issues with some devices that are connected to a certain routers.


My brothers got the iP6 in his house that has no issues with his router.


So bottom line no need to get hardware replaced 4 times like me, we just have to wait for apple to address the issue in the next update and live with the unstable networks for a bit long which I appreciate shouldn't be the case for devices that we all pay so much for!


Other than that I love my ip6+ - By far the best phone I have ever owned!

Oct 7, 2014 9:22 AM in response to @nkit

I was one of the original folks who posted here about my iPhone 6 Plus' issue as well as my wife's iPhone 6. Both of our phones wifi functioned properly at our work's offices and elsewhere, but not at home. But at home, my iPad and old iPhone 5 (both on iOS 8) worked perfectly fine on wifi. Resetting my iPhone 6 didn't help, nor did any of the tricks I've seen throughout this post (switching off data, location services, etc.)


So I simply tried doing a complete reset of my Netgear router, and that completely worked. Both my phone and my wife's phone now work on our home wifi without issue (no dropping wifi either), and we've been successfully using it for about 4 days now. I mean, it's totally odd because for the most part, everything is set up on my router exactly the same as it was before. The only changes I made were that I changed our broadcasting SSID and am now broadcasting the name - previously the name was hidden. But everything else remains the same.

Oct 8, 2014 12:26 AM in response to as41

Today after my phone restarted several times, I've found an easy solution: turn off the phone. And it completely worked: so, there is NO more restarts, NO freezes, NO problems with wifi.


My friend said that I've bought not a phone, but a "brick". But I don't agree with him, because cost of the brick is 1 US dollar, and for this iPhone 6 masterpiece I've paid about 1'000 US dollars.


p.s. I hope very much that this iOS 8.1 will help. However, waiting almost a month to make my new phone work is awful.


p.p.s. I just wonder why they didn't test it before selling to customers:(

Oct 9, 2014 4:22 PM in response to @nkit

Iphone 6 Plus user, having the same problem. I just got my phone 2 days ago and i went to 8.0.2 the first day. Since then I have constantly noticed the wifi goes away and my phone switches to LTE, then when i go to wireless it does not see any nearby wifi (there are several). So if you shutdown and back up it works fine. Ive had no other issues with my router, its a single band. Its happened 3-4 times already today and driving me crazy.


I switched from HTC One M8 and ive never had any issues like this, please apple you pride yourselves on user experience and I finally came back to you and i am having a much worse experience than I ever did on Android. I am loving the phone with exception of this issue but it needs to be addressed.

Oct 12, 2014 3:07 AM in response to @nkit

Iphone 6 64GB


And I´am also having this problem . Wifi drops while my phone is asleep and does not re-connect when I wake it up. The phone is also unable to find any networks. I have tried turning wifi off and then back on, turning Airplane mode on and then off, and have reset network settings. The only thing that would would seem to work was restarting the phone.


😟

wifi issues with iphone 6

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.