I want to post a question and I keep receiving this error message- "You are not allowed to create or update this content". Can somebody tell me what the problem is?
MacBook Pro, OS X Mavericks (10.9.4)
OK. this MAY be easily solved when you understand the "structure" of these forums
You can only post in a "leaf" or "child" forum (depending your preferred metaphor)
this illustrates how "iPhone" is a "limb" or "parent" and you cannot post in it - but can in the "sub-forums" that appear as links
iPhone >
iPhone in Business and Education
At the end of the New Discussion posting process, you need to make a choice of where to put it
Look what happens when I "Test"
THEN, look what happens when I type the word "iPhone" = ALL by ITSELF
SOME forums are BOTH parent AND child - like "Using Apple Support Communities" or "Apple ID"
trying to reply
it has been particularly bad today - keep the faith
Me neither. Seems they scan the question for possible negativity. Should try some super positive stuff...
Now, that's really weird. I just CANNOT post my question, but I can write here no problem...
My Iphone 7 has horrendous sound quality. People keep asking me to ring again, because they cannot understand me at all. Tried to ask about help, and mentioned that I wasn't rung back from the Apple support as promised, that it took 15 mins to get through, and that my try to get help via chat also gave the answer "I wasn't allowed that pathway.
I'm not a conspiracist, but this gets on my nerves...
Reminder: One must post in a "child" sub-forum =
NOT > iPad
BUT rather > Using iPad
OR > iPad in Business and Education
for example
It MAY be that if you are posting correctly in the child forum, you are afflicted with a good old fashioned forum glitch, which is why it is important for you (and everyone) to tell the full tale [my crystal ball broke a long time ago]
You have 14 days to return it for a full refund [ at many places of sale. ]
Ok, thanks. But, what is a "child" subforum? I clicked on Iphone and was led to that forum.
Hi. The forums are arranged in a tree, with a name on each node. You can only post in the forums at the ends of the branches (leaf forums). When you go to iPhone from the top Support Communities menu, there are 4 subforums, including Using iPhone. When you try to post, it offers a menu, and you must pick from the menu. The easiest way is to click through to the desired forum, then create the post there. Because it's all just javascript, the functionality is not as reliable as it could be.
Parent > iPhone
Test reply. Still having trouble posting.
Finally managed 🙂
Hi there,
Thats same for me ...
Hi. As already described here Re: You are not allowed to create or update this content, you have to select a correct forum. You also have to make the other selections on the posting screen. Nothing is optional.
"You are not allowed to create or update this content" in Apple Communities discussion forums. That was driving me nuts as well. The workround is as follows until Apple fully fixes the issue:
- Make sure you set Safari to Preferences Advanced Zoom 100% (150% causes the issue) to see content that otherwise does not show on large Apple Display 22-inch (!!!).
- Select forum. That is critical. If you cannot, search for it. For instance, search for iMac to show such forum and select it.
- Select section (click the appropriate button; for instance, Display). That is also critical.
- Post, and now it works.
Apple, please, please, please, fix it. This is frustrating and did not happen before. It is the new forum design. Thanks.
Hi. There's actually a place to tell Apple how bad the forums are. Please post your concerns here https://www.apple.com/support/feedback/. But unfortunately, I think it works the way it's meant to work. It would help if you could tell that all selections are required, rather than just failing when you get it wrong.
You are not allowed to create or update this content
