I want to post a question and I keep receiving this error message- "You are not allowed to create or update this content". Can somebody tell me what the problem is?
MacBook Pro, OS X Mavericks (10.9.4)
OK. this MAY be easily solved when you understand the "structure" of these forums
You can only post in a "leaf" or "child" forum (depending your preferred metaphor)
this illustrates how "iPhone" is a "limb" or "parent" and you cannot post in it - but can in the "sub-forums" that appear as links
iPhone >
iPhone in Business and Education
At the end of the New Discussion posting process, you need to make a choice of where to put it
Look what happens when I "Test"
THEN, look what happens when I type the word "iPhone" = ALL by ITSELF
SOME forums are BOTH parent AND child - like "Using Apple Support Communities" or "Apple ID"
With all due respect, no. That should not and cannot be the way it is meant to work. Zooming Safari to 150% on a large display should not hide information. And if the problem is that no selection has been done, the warning should be that and not the utterly frustrating and misleading "You are not allowed to create or update this content".
BTW, I have reported that to Apple many times to no avail. I wonder if they really read such feedback. Do not get me wrong. I love the Mac (albeit it could be significantly improved). All these are positive criticisms.
This is interesting, but I do not believe it's enough information.
Start with what link your are using. How do you get to this point. Might be best to begin with when you start safari.
How about some screen images.
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ASC changed from a fixed window size to a Responsive design around Nov 1.
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I don't use safari. Doesn't work well with ASC. Go figure. I use firefox with...
Adjust the format and layout of ASC Web Pages
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How to show us a screen image. Avoid personal identification.
on the Mac you do:
command + shift + 3 Will take entire screen. You hear a click.
command + shift + 4 Lets you decide what to take. Mouse pointer changes. Move mouse to upper left corner of desire image. Hold down left mouse key where to start image. Drag mouse to lower left of where you want to stop image. Release mouse.
You will get a file starting with Screen Shot ... .png on the desktop. example:
Screen Shot 2016-09-20 at 2.27.47 PM
click on camera icon.
another window will appear.
click on Browse button
An open file panel appears. Select the file.
After selection a file, I have this screen showing.
You will have to click on Insert Image. You may have to scroll down to see Insert Image button.
>
Thanks. I just login into Apple Communities here at discussions.apple.com. I create a new discussion and try to post. I get the "You are not allowed to create or update this content".
Please, find the requested screen capture (made with Snapz Pro X):
[url=https://postimg.org/image/63dxkqi9d/]
I use Safari because its great interface (Command F to search with highlighted hits, etc).
I get this:
Where do you go from here? I do not understand exactly what you did to get to the error message you got.
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That's because create a post on the path I think you are taking is no understandable UX.
work-around: You need to create a post from the list web page of the forum/discussion you wish the ask the question. Get the list of forums from here:
Site map of Communities and Categories
R
Actually, I started from there and did as you said. In any case, the message "You are not allowed to create or update this content" is utterly misleading as explained above. These things should not happen.
Ok, it's a WAD -- working as designed. What you need to do is fill out your question, then below the question you need to select what discussion you wish to post your question. When you do not pick a discussion, you are posting to a non-existent discussion. Hence, you get an error message about not being allowed.
Anyway, only Apple thinks this path works. I have told the hosts that this path is badly designed. It's a UX bug, but Apple doesn't accept UX bugs with ASC.
R
PS. I'll let the hosts know, but the host moderate ASC, but do not control how ASC is designed.
2 years later, i see this is still a problem.
I am not able to follow what you did. You need to take a screen image of every step you take from the image I posted above. I tried to follow what you did but I could not duplicate the issue you experienced.
R
With ASC you need to go with the flow. You need to find a path that works for you and ignore all the glitches.
Turingtest2 has produced an excellent set of links for navigating Apple Support Communities [ASC]
Site map of Communities and Categories
How to improve your experience with Apple Support Communities ( ASC )
Adjust the format and layout of ASC Web Pages
Good luck & have fun.
R
R
The UX design seems be making an assumption about what one might enter in the BODY of the Original POST
Watch this:
starting at iPad PARENT forum - where NO post is ALLOWED
As you can see, #3 & 4 are clearly THERE - but should be marked clearly as REQUIRED FIELD or CHOICE - are NOT and result in the error message "Not allowed..." - which IS in fact accurate, just not fully explanatory.
IF you enter what Apple recommends that you give us - just the START of it - things change!
I can, and have posted what I discovered on several occasions (see just above)
So after signing in and getting the welcome page, you click on:
after clicking, you get:
Which leads you down the garden path, your seeking to ask a question. Now, you seize on "Start a discussion" to ask your question. ...
This scenario is a UX bug. It should not happen. The whole design needs be rethought.
As a patch, you should move Using iPad & iPad in Business and education above iPad Supporting Communities.
Perhaps iPad Supporting Communities should be eliminated. What can you do with this category?
Selection of community should be above question. Perhaps you should not be able to ask question before you select a community.
a patch: Better error message is needed. A specific check for this error should be done if not fixed via UX redesign.
R
It is very hard to argue against your logic... it is not obvious to the naive user.
Making the "required field" ACT like a required field would likely do the trick
A much simpler way of posting. Go to the Forum you want your thread to appear in. Tap post. Tap Discussion. Make a fresh pot of coffee as you wait for the erudite answers to flood in.
of course (you're a dadgum Pro at this - naive users are led down the primrose path that we illustrate - oblivion!) 😉
You are not allowed to create or update this content
