iphone 6 headphone jack Issues

Gotcha. Thanks for the feedback. So it was just the phone unit they gave you, not the whole package in the white box with all the cables, etc.?

And congrats on the replacement!

I Guess so. Would have rather had a working one right off the bat but Apple was good about replacing quickly and painless. The 2 replacements I got were phone only. No cords just phone.

Of course, it's always best to have something that works right, but when things do go wrong (which fortunately is not that often with Apple), at least Apple has always been terrific about fixing the problem.

Enjoy your phone!

iPhone 6 128GB Space Grey, same problem as others have mentioned. I can't get the headphone jack to work. I've tried several pairs of headphones that all work in my iPod, none work in the iPhone. They seem to fit fine in the jack but the best I can get is crackle sound when pulling them out. I assume apple will need to replace my phone with a new one.

I am having the same problem with my IPhone 6 64GB Space Grey as well. I received one of the first batch of Iphones so that may be the issue because the later ones do not have a problem. My sister got one later than me and my headphones work fine in her Iphone6. I am getting a replacement and should be here shortly. Will let everyone know how it turns out.

After playing around with the headphones, jamming them in and out a bunch of times and just wondering what to do I went to Settings>Music>and flipped the switches soundcheck, EQ, Volume limit (another submenu)...and surprisingly my headphones kicked in and music came on. I don't know what preference was messed up, but this resolved my problem.

I'm having the same problem. Two of my headphones which work fine with everything else wouldn't work for my iphone 6. Music from any player kept pausing them playing or siri popped up. Sometimes the track would skip but mainly the other two things. I don't know what to do, for now I have other headphones that seem compatible but I want to use any headphones. Just bought this phone, ridiculous. Main use of the phone is with music and headphones. So far the only real solution appears to be have a Lucky or the right pair of headphones

Exact same problems. All high-end headphones that I've tried cause pausing, skipping and Siri interruptions (iPhone 6, 128,Space Grey). Purchased on line at release. This is ridiculous and needs to be addressed very soon by Apple. They are going to have a lot of angry buyers responding to this post (as well as publicly). There's no question this is a hardware issue at the iPhone jack.

Has anyone got a replacement from apple via online services rather than going to a store? and if so can you tell me what you did? Because I bought my iphone online and I am in need of a replacement.

thanks

Hey guys, so since the last time i posted I went to the apple store. My phone was purchssed online from verizon but it didn't matter. Apple genius observed the issue and saw it was in fact a faulty headphone jack and they replaced it on the spot. no questions where i bought or anything. so is DEFINITELY a hardware issue

Same issue as others are facing; except that neither my Apple nor 3P headphones work properly with the iPhone 6. When the device was newer (I've had it almost a month now), I did not have this problem. But it appears to worsen each day.

I'd prefer not getting a replacement phone (since this is my work device and would require an extended process of recertifying). Can anyone verify that it's device-specific, and replacements don't develop similar problems?

Just wanted to give you guys an update. I got my replacement phone 4 days ago and it seems the issue is fixed.

The headphone jack on my first 2 phones were very loose fitting, the headphone plug would easily move around by itself when walking while in my pocket.

The 3rd phone has a much tighter fitting, once it is plugged it doesn't move, even if you want to move it yourself by rotating, you can feel it takes a lot more force to move it. I think this could be part of the issue for some people.

If you can easily rotate your headphone plug and have this issue, I would see if you can get a replacement that has a snug fit. My first 2 phones were built in September and had the loose fitting port, my 3rd phone was built in October and had the tighter fitting port.

I think Apple are on to this from that perspective. If there are other contact issues (like the metal ring issue) then that doesn't seem to be fixed as of yet.

I am hoping this will be my last replacement for this phone! I will keep you updated if anything happens over time.

For reference, a bunch of friends have phones with Serials starting C3 and my first 2 were also C3 but my 3rd phone starts with DN and is a week 39 (October) phone. My others were both week 36 and my friends have week 36 and week 37 phones.

It would be interesting to see what factory and week the iPhones with this issue come from.

FWIW, the earphones on my iPhone 6 (week 36 production, purchased via pre-order on Sept 19) have a very snug fit, with no reason to believe there is any travel or loose connection; however, I still experience the issues of random pauses/skips and Siri/voice activation, and it does seem to be getting worse by the day.

Judging by the behaviour, I believe this does indeed have something to do with the metal contact at the base of the jack. BTW, I'm using a pair of (excellent) RBH EP2 earphones. There is in fact a note on RBH's website indicating they are "aware of the Apple problem", and that a change in housing design on the iPhone 6 has resulted in undesired operation with the earphone's control functionality. After contacting a company rep at RBH, I was informed that they are conducting their own investigation with an iPhone 6, and will send a replacement or repair kit as soon as one becomes available - excellent customer service in my opinion!

For those who have received a replacement iPhone at an Apple Store, something tells me that your new phone *may* be at risk of developing the problem again. I only mention this because I don't recall having this issue in the "early days" of iPhone 6 ownership. The problem began occurring (for me at least) only a few weeks ago, and has become progressively worse.

I have been having this issue as well, where the jack does not go in all the way. However, after reading this thread I pushed the phone jack in with much more force. It clicked in and is snuggly connected now. It seems to just be a very tight fit. The force actually moved the phone inside its case and I worried that I might be causing damage, but it went in. After a few times it was much easier to connect the jack.

It was a snug fit on my iPhone 6, too, but thankfully I had no issues with audio quality or playback.

I've had the phone for almost a month and the tight fit has indeed loosened up slightly.

Better to have a snug fit than a loose one, I figure...