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iphone 6 headphone jack Issues

The iPhone 6 jack has too much tolerance and 1/2 the headphones I own cause cut outs or music to stops playing. In addition Siri will sometimes engage erroneously do to the movement in the headphone jack. I tried and iPhone 5 and all of my jacks fit very snug without any issues. The problem appears to be that the the iPhone 6 jack was designed to allow rotation of the connector and this is a problem for a number of headphones.

iPhone 6, iOS 8

Posted on Sep 20, 2014 6:25 AM

Reply
163 replies

Oct 26, 2014 8:59 AM in response to MikeApex

My iPhone 6 (64gb silver) has been doing this. When in my pocket I hear crackling if I have the music paused. The right headphone either doesn't work or is quieter than the left. I have however tried my older headphones from my iPhone 5 and they seem to work fine. Not sure if the iphone 6 headphone jack is faulty or the headphones themselves.

Nov 3, 2014 9:41 AM in response to MyBlueSky

Hello.. I have read all the postings here. I didn't realize that this was an overall issue for more than just myself until today when I decided to do an online search to see if anyone else was experiencing similar problems. I noticed mine in the beginning - but since I only rarely use the headphones (3rd party was my favorite - (NO MIKE!) but resorted to the iPhone set which came with my 6 128 GB/gold - thinking that would help - I didn't get around to investigating further until I was trying to plug in speaker 'headphone' jacks this weekend. NOT HAPPY that none of them would work...yet work with my iPad 2. Then I decided that perhaps it was the little 'rubber' bumper wrapping around my '6' - I very carefully excised a tiny piece a short time ago - using an X-acto knife (NO, I did not scratch the '6'!) Still there was no improvement and no ability to 'push in to click' with my jacks - including the 'official' 6 which came with the iPhone. I did get mine that first weekend - at my local Verizon Wireless store. I will take it back to my local Apple store first - and, hopefully, they are familiar with the problem and will give me an exchange. I don't relish this as it 'forever' to load up everything onto the new '6' the way I wanted it! But I DO need to resolve this now - since I plan to keep the phone for at least 2 years. Wish me luck! :-)

Nov 8, 2014 9:46 AM in response to MikeApex

Someone mentioned it's definitely a hardware issue. Not so in my case. About six months ago, I could no longer listen to my headphones when connected to my iPhone 5. I went to an Apple store, and the Genius Bar said it would cost more than $200 to repair (along with another unrelated issue re: volume control knob not working). Did not get it repaired because I wanted to get the 6 instead. Well, guess what? Same issue with the 6. I went to an Apple Store today and the Genius Bar guy initially assumed it was a hardware problem. He gave me a new phone, and I restored my backup from the cloud. Before leaving, I asked him to test the headphones. Guess what? Yep. Didn't work. At first he thought his headphones were defective. The only thing he could conclude was that this is some sort of software issue. As a result, I have to manually download all of my apps off the cloud to troubleshoot versus simply restoring from last backup. Needless to say, a huge pain. I'm going to keep researching to see if anyone knows which app is the culprit because I have no clue. I was surprised that I was the only customer he's run into that has had this issue. It's hard to stump the Genius Bar but I unfortunately succeeded.

Nov 17, 2014 2:33 PM in response to daveallenuk

The headphone plug would not go in all the way on my three week old iPhone 6. After reading these comments, I took it in to the Genius Bar. They looked at it and said it was pocket lint inside the jack that was keeping the plug from going in all the way. They cleaned it out but it still did not go in the same as a new iPhone on display. They took it back and cleaned it some more. This time it was fixed. You could feel the click when you put it in.


They had told me they would not replace my phone for free since this was "physical damage," that was not covered by the warranty. For now everything seems to work fine.

Nov 18, 2014 5:39 AM in response to Mark Vonderembse

The problem I seem to have is that the headphone / earphone plug seems very temperamental and constant cutting out of the audio (Just like on some of the comments above) this wasn't a problem at first and has only just come on reasently, I have not needed to force any plug in to the socket or had it in contact with dust as its still clean by looking inside the hole, it still plugs in as normal i now have to keep twisting the plug to in order to try and get a descent audio, I have also tried changing the headphones / earphones and this is no joy!

Nov 21, 2014 3:57 AM in response to daveallenuk

Hello,


I got my iPhone 6 today (iOS 8.1.1) and I have another similar problem! Using the same Sennheiser headphones which works well with my iPhone 4S/Ipad2, I have a really low volume when playing music. I cannot tell for call, I didn't receive yet... Reboot, no plastic cover, hearing aid mode on/off, I have tested all the workarounds given in that post (https://discussions.apple.com/thread/6553326?start=75&tstart=0), nothing works. It's really annoying.


I hope we will get an official answer from Apple soon.


Regards.


Pierre

Nov 21, 2014 4:19 AM in response to 13PPO13

Update : I just checked with the same headphones on my iPhone 4S and I have the same problem. The sound is really low and sliding the control doesn't chnage nothing except if you put to the left, you cut the sound. No problem with iPad2. They all have iOS 8.1.1. May be a bug with iOS 8.1.1 and iPhones...

To be continued.

Pierre

iphone 6 headphone jack Issues

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