iphone 6 headphone jack Issues

The iPhone 6 jack has too much tolerance and 1/2 the headphones I own cause cut outs or music to stops playing. In addition Siri will sometimes engage erroneously do to the movement in the headphone jack. I tried and iPhone 5 and all of my jacks fit very snug without any issues. The problem appears to be that the the iPhone 6 jack was designed to allow rotation of the connector and this is a problem for a number of headphones.

iPhone 6, iOS 8

Posted on Sep 20, 2014 6:25 AM

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163 replies

Oct 21, 2014 1:51 PM in response to MikeApex

FWIW, the earphones on my iPhone 6 (week 36 production, purchased via pre-order on Sept 19) have a very snug fit, with no reason to believe there is any travel or loose connection; however, I still experience the issues of random pauses/skips and Siri/voice activation, and it does seem to be getting worse by the day.


Judging by the behaviour, I believe this does indeed have something to do with the metal contact at the base of the jack. BTW, I'm using a pair of (excellent) RBH EP2 earphones. There is in fact a note on RBH's website indicating they are "aware of the Apple problem", and that a change in housing design on the iPhone 6 has resulted in undesired operation with the earphone's control functionality. After contacting a company rep at RBH, I was informed that they are conducting their own investigation with an iPhone 6, and will send a replacement or repair kit as soon as one becomes available - excellent customer service in my opinion!


For those who have received a replacement iPhone at an Apple Store, something tells me that your new phone *may* be at risk of developing the problem again. I only mention this because I don't recall having this issue in the "early days" of iPhone 6 ownership. The problem began occurring (for me at least) only a few weeks ago, and has become progressively worse.

Oct 21, 2014 3:04 PM in response to MikeApex

I have been having this issue as well, where the jack does not go in all the way. However, after reading this thread I pushed the phone jack in with much more force. It clicked in and is snuggly connected now. It seems to just be a very tight fit. The force actually moved the phone inside its case and I worried that I might be causing damage, but it went in. After a few times it was much easier to connect the jack.

Oct 26, 2014 8:59 AM in response to MikeApex

My iPhone 6 (64gb silver) has been doing this. When in my pocket I hear crackling if I have the music paused. The right headphone either doesn't work or is quieter than the left. I have however tried my older headphones from my iPhone 5 and they seem to work fine. Not sure if the iphone 6 headphone jack is faulty or the headphones themselves.

Nov 3, 2014 9:41 AM in response to MyBlueSky

Hello.. I have read all the postings here. I didn't realize that this was an overall issue for more than just myself until today when I decided to do an online search to see if anyone else was experiencing similar problems. I noticed mine in the beginning - but since I only rarely use the headphones (3rd party was my favorite - (NO MIKE!) but resorted to the iPhone set which came with my 6 128 GB/gold - thinking that would help - I didn't get around to investigating further until I was trying to plug in speaker 'headphone' jacks this weekend. NOT HAPPY that none of them would work...yet work with my iPad 2. Then I decided that perhaps it was the little 'rubber' bumper wrapping around my '6' - I very carefully excised a tiny piece a short time ago - using an X-acto knife (NO, I did not scratch the '6'!) Still there was no improvement and no ability to 'push in to click' with my jacks - including the 'official' 6 which came with the iPhone. I did get mine that first weekend - at my local Verizon Wireless store. I will take it back to my local Apple store first - and, hopefully, they are familiar with the problem and will give me an exchange. I don't relish this as it 'forever' to load up everything onto the new '6' the way I wanted it! But I DO need to resolve this now - since I plan to keep the phone for at least 2 years. Wish me luck! :-)

Nov 8, 2014 9:46 AM in response to MikeApex

Someone mentioned it's definitely a hardware issue. Not so in my case. About six months ago, I could no longer listen to my headphones when connected to my iPhone 5. I went to an Apple store, and the Genius Bar said it would cost more than $200 to repair (along with another unrelated issue re: volume control knob not working). Did not get it repaired because I wanted to get the 6 instead. Well, guess what? Same issue with the 6. I went to an Apple Store today and the Genius Bar guy initially assumed it was a hardware problem. He gave me a new phone, and I restored my backup from the cloud. Before leaving, I asked him to test the headphones. Guess what? Yep. Didn't work. At first he thought his headphones were defective. The only thing he could conclude was that this is some sort of software issue. As a result, I have to manually download all of my apps off the cloud to troubleshoot versus simply restoring from last backup. Needless to say, a huge pain. I'm going to keep researching to see if anyone knows which app is the culprit because I have no clue. I was surprised that I was the only customer he's run into that has had this issue. It's hard to stump the Genius Bar but I unfortunately succeeded.

Nov 17, 2014 2:33 PM in response to daveallenuk

The headphone plug would not go in all the way on my three week old iPhone 6. After reading these comments, I took it in to the Genius Bar. They looked at it and said it was pocket lint inside the jack that was keeping the plug from going in all the way. They cleaned it out but it still did not go in the same as a new iPhone on display. They took it back and cleaned it some more. This time it was fixed. You could feel the click when you put it in.


They had told me they would not replace my phone for free since this was "physical damage," that was not covered by the warranty. For now everything seems to work fine.

Nov 18, 2014 5:39 AM in response to Mark Vonderembse

The problem I seem to have is that the headphone / earphone plug seems very temperamental and constant cutting out of the audio (Just like on some of the comments above) this wasn't a problem at first and has only just come on reasently, I have not needed to force any plug in to the socket or had it in contact with dust as its still clean by looking inside the hole, it still plugs in as normal i now have to keep twisting the plug to in order to try and get a descent audio, I have also tried changing the headphones / earphones and this is no joy!

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iphone 6 headphone jack Issues

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