Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone 6 plus rotation problem

I am having problems with my new iPhone 6 plus. The phones screen sometimes does not rotate when I rotate in landscape mode, and sometimes it does. It seems like a software bug, and I hope its not a hardware problem. Also sometimes the icons rotate 180 degrees [it flips] and its stuck like that for a while. The odd thing is Safari does not rotate with it. So when I open a webpage the page bottom is near the thumb sensor, but the icons are upside down. Which makes me think it most likely is a software problem, but not sure.


Anyone experiencing this problem, any solutions yet?

Posted on Sep 20, 2014 7:46 AM

Reply
131 replies

Sep 22, 2014 1:47 PM in response to IdleScott

Mine did the first couple days even after a couple restarts...not right away but arbitrarily. I haven't restarted it since yesterday morning and the issue hasn't occurred since. Mine has always been set to standard however I may have toggled from standard to zoomed and back after reading this thread. Perhaps that did the trick. I'll post again if it happens again.

Sep 24, 2014 3:58 AM in response to AlwaysAshe

Folks I talked to apple support last night as i had this intermittent problem as well. From what i understood, Its too early to tell if its a software problem or hardware problem.


They need more data to help us out. If any of you hit it again, would be helpful to gather exact details on what you were doing, what other apps were running in the background and if possible, capture a video of issue.


I personally would like to work with apple first before running to store and then realize that swapped phone have the same issue. Its under warranty and apple will replace defective devices even if we are past return date. My 0.02 cents.

Sep 24, 2014 2:39 PM in response to hawkI07

I have the same issue... I went to the Apple store the next day and they said to do the factory reset (holding power and home button). This seemed to work, but is only a temporary solution. The phone keeps getting stuck upside down or landscape. Seems to be only when I keep the phone in my pocket for extended periods of time that may mess with the gyroscope.

Sep 24, 2014 2:45 PM in response to christopher fromsaratoga

Well i did a full reset [Erase all content and settings]:


iOS: Understanding 'Erase All Content and Settings'


And its been working fine for three days now.

You might want to try that if you can.


And i wouldn't put it your pocket anymore after the bend test i saw, it might not be a good idea.

People are reporting that its bending inside there pockets.

iphone 6 plus rotation problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.