iPhone 6 not connecting to car Bluetooth

So I got my iPhone 6 yesterday, and while all seems well, I can't get it to connect to my car's Bluetooth system. My older 5S running iOS8 does fine, so I don't think is the OS... And, frankly, this is an after market bluetooth set up in my 2006 Murano, but all other phones can connect, just not the iPhone 6.


There is no manual for the car's system, but I've managed to get it to "search", and while the car does find my phone, there is no way to enter a code on the phone to get it to pair properly. And the phone NEVER sees the BT module in the car to do the pairing.


Again, this is NOT a iOS 8 problem... but one with the new iPhone 6

Mac Pro, OS X Mavericks (10.9.2), Pro-Tools 11 HDX

Posted on Sep 20, 2014 7:55 AM

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275 replies

Sep 22, 2014 7:08 AM in response to Jeffrey Lee

I'm having a similar issue. Contacted Apple Care and they told me to erase and reset my phone. I did, and the problem persisted. They then said I need to erase my phone again and restore it through iTunes. They indicated that doing it through iTunes was going to place new firmeare on the phone. I don't currently have access to my computer and therefore have not been able to do the required restore. From speaking to the agent it does not appear that Apple realizes it's a consistent issue.

Sep 22, 2014 8:48 AM in response to Jeffrey Lee

I was having the same problem. Traded my iPhone 4 for iPhone 6 and had backed up the new phone from iTunes to load all my apps, contacts, etc. All was good but I could not sync it to my Lincoln MKX. I read a solution from another Apple discussion and it worked for me!!

I deleted all phones on the car, so it was saying "Add phone". Then went into iPhone 6, Settings, Bluetooth, then where it says SYNC, tapped the little i in the circle. That took me to a new screen and I tapped "Forget this Device". I tried syncing again with the car and all worked great. I was able to download my Phonebook and place and make calls. Maybe something transferred over from old phone to the new one when I backed it up from iTunes.

Sep 22, 2014 10:38 AM in response to Jeffrey Lee

Im having similar issues with my 2013 Hyundai Elantra Limited. Worked fine on iPhone 5 iOS 8 but not with my new iphone 6. The music part works fine but the phone calls do not. It's very frustrating because I feel like this a law in some states and now how are people supposed to communicate when they already have bluetooth hands free. Also, the reception icon on my screen shows no service although m iPhone says I do.

Sep 22, 2014 11:31 AM in response to Jeffrey Lee

I have managed to reset all the setting on my iphone 6 and that did the trick for my toyota camry 2012, had no issues with bluetooth connection on my iphone 5s and ios8, this was the first for me. settings- general- scroll down all the way to reset- reset all settings.

I tried pairing and erasing both on my phone and on the car system but that did not help, the only thing that did was the settings reset !

Sep 22, 2014 1:30 PM in response to Jeffrey Lee

Quick update...


I followed one of the suggestion mentioned in one of the post. And did exactly the following:


1- Settings/General/Reset/Reset All Settings

2- Phone rebooted. Then removed anything in under bluetooth devices with clicking the "i" and forget device

3- Went to the Ford and erase the phone list under bluetooth

4- Click on "Add a phone"

5- Followed the instructions and added the phone


But I was able to to do this before. The problem I faced was the call dropped after the first ring.


The true test was the phone call. I was able to successfully place and receive call over bluetooth in the car.


When I got my iPhone 6 I did a restore from an iPhone 5S backup. It looks like something changes in the iPhone 6.


I would suggest to setup the iPhone 6 as new. I know it's going to be a pain but at least you will start fresh.


Next test, the Porsche PCM later on this evening. I will keep you updated.

Sep 22, 2014 4:19 PM in response to Jeffrey Lee

I got the same problem with my new iPhone 6. It worked fine the first few days. Then I have the same problem. I made a call today while leaving work. When I turned on my car, that is when my problem started. With my iPhone 5, after I turned on my car, the call would transfer to my car automatically. It didn't happen with my iPhone 6. My phone 6 Bluetooth connected to my car, but the car display showed the phone sign crossed out. I could not make it work. I hang up my phone. My wife called my back, my car speaker rang, but I couldn't answer it. I tried different option such as reboot my phone, resetting network setting, deleted pairing and paired again. None of them worked. I finally do either Reset all setting or Erase all Content and Setting, It worked well so far. Will give more update tomorrow when going to work.

Sep 22, 2014 6:00 PM in response to Jeffrey Lee

I have had the same issue with the phone cutting out on a 2014 Lincoln Navigator with latest version of SYNC Touch. I am have a 5, 5s and now a 6 and the 6 is the only phone having issues. Pandora and all other audio works fine for me it is the phone that will not pass through in my truck. It will call or answer then audio cuts out after 3-5 seconds and send it back to phone. the caller remains on the phone just not through Bluetooth. IOS 8 is running on all on all three phones.


I upgraded from the 5 to the 6 and did not set up the phone as a new phone initially. I will also mention I have a Jawbone headset that will dial out but not hang up.


After reading quite a bit today and calling ford several times it was clear ford could not fix this. They told me to call Apple. I took the advice of a previous poster and went to General>Reset>Reset All Settings and then went back and did Reset Network Settings. All of my network and Bluetooth settings were reset and I walked to the truck, reconnected to SYNC with Bluetooth and just made several phone calls and all worked perfect. I power cycled the phone 2 times and also reset the phone name in ITunes and it still seems to be working fine in the truck. And the funny part is my Jawbone now also works perfect.

Sep 22, 2014 7:07 PM in response to Jeffrey Lee

I've been having bluetooth issues as well. I have an after-market system in my X3 (it's an alpine cde-154bt).


Everything worked flawlessly (music streaming, voice calls, siri, etc) with my iPhone 5S running iOS8. When I received my iPhone 6 plus on Friday, I didn't have any issues pairing it with the vehicle. However, whenever I play music (doesn't matter if it's local on the device, iTunes Radio, iCloud match, or 3rd party apps like Pandora) I very frequently get dropouts. The audio stream gets choppy and keeps cutting out. Bluetooth calling works ... But seems very finicky and occasionally won't work.


I've tried the following things (per various suggestions on this and other forums):


- reset all settings

- reset network settings

- removed old devices associated with my iTunes ID


I have also done an explicit restore (and restore-from-backup) in iTunes. While these things seemed to make things better, eventually (after playing a few songs) the music would drop out again.


I recognize that this could very well be a problem with the bluetooth stack ... Hoping that Apple addresses it sooner rather than later (because everything else on the phone seems to be working great).


The one thing I haven't fully tested is restoring my phone to factory firmware ... I tried that briefly and things did seem better but it was annoying not to have all my settings so I ended up restoring from backup again.

Sep 22, 2014 7:19 PM in response to Jeffrey Lee

Not to add to the confusion, but waiting for iPhone 6 I have iOS8 on iPhone 5. Phone contacts will not synch with BMW, but when call is placed through the phone, the bluetooth hands-free works normally. Removed the phone and re-installed. Same result. So I would not jump to conclusion that this is the iPhone - for me it is ios8.

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iPhone 6 not connecting to car Bluetooth

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