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Boberelle Author

Level 1

16 points

Ever since I updated apple tv the airplay icon does not show up on my iPad/iPhone. If Apple TV is turned on (off standby,) icon appears. Have been through all the setting and tried all suggestions in a google search.

So when I I turn it on manually it's says on the screen for a second, that my Apple TV is not connected to the internet.

my Apple TV is a week old after being replaced by apple by apple for a faulty unit (blank screen).

after up dating tonight this problem arose.

any help would be appreciated. James.

iPad (3rd gen) Wi-Fi + Cellular, iOS 7.1.2, iPad Air 128GB

Posted on Sep 20, 2014 3:05 PM

94 replies

vazandrew

Level 8

40,372 points

Sep 21, 2014 3:31 PM in response to Boberelle

If there is a specific issue on the 7.0 firmware then it needs to be directed to Apple, this is a user forum and they won't be seeing this

www.apple.com/feedback

https://bugreport.apple.com

Boberelle Author

Level 1

16 points

Sep 21, 2014 4:33 PM in response to vazandrew

Please don't be upset.. That is what I merely pointing out. My coments are not directed at you personally. I do understand that you were only trying to help and as I said, there are informative and very helpful. It's ok to realise that sometimes one does not know what somebody else is meaning, that's the pitfalls and the beauty of language. But also to realise that other possibillitys (drawn from logic, not hard facts) may also hold the answer.

AS you can read from my last reply that I was saying that it needs to be brought to apples attention.

vazandrew

Level 8

40,372 points

Sep 21, 2014 5:00 PM in response to Boberelle

I am not upset at all, not sure what in my response indicated that. I can't speak for the others, but in your scenario there are network issues at play. When it comes to networking it will require looking at the facts and proper troubleshooting should always take place before assuming otherwise.

From what i've seen there have only been a couple threads, and this is always the case after an update is released. However, you are welcome to bring it to Apple's attention, you just need to contact them through the aformentioned methods.

Boberelle Author

Level 1

16 points

Sep 21, 2014 5:11 PM in response to vazandrew

"but in your scenario there are network issues at play." If this is the case why do I need further investigations' "istumble" as other such software if you are so sure.

"Sometimes Drew things we are all so sure of come back and bite ones arse!"

vazandrew

Level 8

40,372 points

Sep 21, 2014 5:17 PM in response to Boberelle

That will give you the facts, and show the actual state of the network.

Boberelle Author

Level 1

16 points

Sep 21, 2014 5:49 PM in response to vazandrew

Ok, and thank you very much for your comments.

I would like therefore to thank you for your kind contribution!

robbbX

Level 1

0 points

Sep 22, 2014 5:01 AM in response to Boberelle

It's **** bug in new iOS. But funny is that bug was present in beta iOS for atv but Apple just not fix it in GM.

<Edited by Host.

rschloma

Level 1

0 points

Sep 22, 2014 5:16 AM in response to robbbX

Quite incomprehensible. It seems like an obvious bug. 10 min after installation of 7.0 update I noticed this **** behaviom when all my ATVs disappeared in sleep mode. The question is now when can we expect an update?

Guy1717

Level 1

8 points

Sep 22, 2014 9:01 AM in response to davecom

I have the same problem, Ipod touch 5, Ipad 4 and MacBook pro not detecting Apple tv unless I turn ATV3 on

BillF

Level 3

649 points

Sep 22, 2014 9:21 AM in response to rschloma

It is likely that you have bluetooth enabled. The IOS 8 allows for networking the ATV using bluetooth for the handshake along with WIFI to transmit to the ATV. When switching devices you may have to turn off and turn on bluetooth for that connectivity. If you do not have bluetooth enabled on either side you are likely not going to have any issue with your devices on the network.

There are a few new things that are probably not well-documented and may be problematic. It takes a few seconds when reinitializing the link with bluetooth and WIFI when hooking up to a non-networked ATV. I discovered this yesterday. It is a bit slower than a pure WIFI network. Apple did not put out much information prior to the release and that is probably where much of the confusion came from. In working through the settings, it is actually pretty neat that non-networked ATVs can be used.

Boberelle Author

Level 1

16 points

Sep 22, 2014 10:25 AM in response to BillF

No, no Bluetooth turned on And not on iOS 8 As it seems all the i's have not been dotted ect, as I use my iPad as a serious Music production tool and there are some serious issues being reported with the latest version of iOS And music apps!

So the latest from Robin (bloody nice bloke) an ATV engineer, After extinguishing all network fault possibillitys and another full restore of ATV!

there seems there could be a problem with the update and he's kicked the problem up to engineering and should get back to me within 4 days.

he also mentioned that they had a similar problem with a previous ATV update!

As soon as I hear from him/them I will let you all Know.

ike39

Level 1

17 points

Sep 22, 2014 11:57 AM in response to Boberelle

I can't use Air Play either. I upgraded a day or so ago. The ATV works OK as far as I can tell; but not AirPlay.

Guy1717

Level 1

8 points

Sep 22, 2014 11:56 PM in response to vazandrew

Is there a way to downgrade to the previous software version ?

Boberelle Author

Level 1

16 points

Sep 23, 2014 2:06 AM in response to Guy1717

Only if you have it backed up in itunes, so no! (Unless you had the foresight to do this.)

robbbX

Level 1

0 points

Sep 23, 2014 3:20 AM in response to Guy1717

Use google with "atv 3 firmware". Download and install firmware with itunes.

Ever since I updated apple tv the airplay icon does not show up on my iPad/iPhone. If Apple TV is turned on (off standby,) icon appears. Have been through all the setting and tried all suggestions in a google search.