Thanks, and and you're clearly sane and reasonable.
If I am successful, it will probably solve MY problem. I still don't think it's the way it should be, but I could live with it.
It's not how it should be but at least you'll be enjoying your iPad while you write angry letters to Apple. The best place to do that BTW, is at http://www.apple.com/feedback/ in case you missed that.
I firmly believe that I as a customer have a RIGHT to have this resolved by the manufacturer, not by me.
Yep. No question, it's Apple's responsibility but at least you recognize that if you can do something to avoid enjoying your iPad in the mean time, you'll at least try it.
I will always spend premium money to get a premium product. It just seems to me that the "service" of Apple is not quite up to the task.
I'm not sure what service - or lack of - you're referring to. If you mean Apple is silent on this issue, then I can tell you this is nothing new. Except in exceptionally rare circumstances (antenna-gate, Apple maps, bend-gate) Apple never addresses these things publicly. Developers have early access to iOS releases so things sometimes leak and get reported on the blogs, but the information never comes directly from Apple. And these threads accusing Apple of not caring and screwing their customers pop up with every iOS release and soon fizzle out because subsequent release fix most issues. Look through the history to see it yourself. Yet despite a very vocal subset of users who are very unhappy, Apple consistently rates best in class in customer service. I don't like the silence either, but I've come to live with it. So far for me, things always seem to right themselves in the end.
