Level 1

5 points

Why can't I download or update apps on iPad running iOS 8

Updated my iPad Air to iOS 8. Apps requiring updates and any new app downloads I tried on my iPad Air have been sitting in wait status for hours. I did the following to try to correct the problem but with no success...

- Turned off and restarted the ipad

- reset the iPad without losing previous data

- signed out of iTunes account and signed back in.

My cellular and wifi router are working fine. My iPhone 5 update and iPad mini updates to ios8 worked fine and new apps and any updates are downloading without any problems. I have auto download turned in for apps so when I initiate an app download on my iPad Air, it downloads fine onto my iPad mini even though it is "hung up" on my iPad Air.

Is there anything else I should try before taking the radical step of wiping clean my iPad Air?

iPad, iOS 8

Posted on Sep 21, 2014 4:45 AM

316 replies

Oct 7, 2014 7:58 AM in response to brossyg

Delete all apps within Newstand. That seems to be where the problem is emanating from.

Oct 7, 2014 10:10 AM in response to glennieboy

Halellulah, been struggling this for a week, Deleting WSJ in newsstand and a hard reboot

after fixed this....

HAFMAC

Level 1

0 points

Oct 7, 2014 10:21 AM in response to pbook7777

I just deleted WSJ app and did a hard reboot and this also fixed the issue. Apple should pull the WSJ app. The WSJ has been a buggy piece of S** for many versions. It used to just be annoying and crash. Now its affecting other systems. Apple, force Dow Jones to fix this by pulling this app from the store.

Andyp78

Level 1

0 points

Oct 7, 2014 10:38 AM in response to glennieboy

mmy ipad2 is unusable thanks to Apple Ios8. Slow wifi slow apps slow text. It's like I've gone back 10 years. I went with Apple as I thought it would be the best. But it seems all they are doing is updating our older devices so we can't use them any more. And we have to pay out again for the new model.

IPit was working fine before. there was no need to update anythink. Even writing this has taken 30 mins so far. The thing is ****** ! Thanx a lot Apple. Well guess what, next time I'm buying Google. Your tavtictics to make me buy your new devices ain't gonna work on me.

compensation is in order i think....someones got to say it.

Oct 7, 2014 10:45 AM in response to pbook7777

Just chatted with WSJ about this:

Live Help

End Chat

You are now chatting with DONABEL

Me: Your recently updated app for iOS8 (Apple iPad) is causing system crashes. Lots of users are complaining about it. See here: https://discussions.apple.com/thread/6548849?answerId=26786005022#26786005022&ac_cid=tw123456#26786005 The only option is to delete the WSJ app.

DONABEL: Hi Me, thank you for contacting us regarding the latest app version.

DONABEL: We apologize, the technical team is aware of the issues surrounding the new app and is working on a resolution. Your message will be forwarded as a subscriber feedback.

Kross76

Level 1

21 points

Oct 7, 2014 10:47 AM in response to halfwittgenstein

Thanks so much for doing this and getting the explicit feedback.

Oct 7, 2014 11:38 AM in response to Bill Erickson

To be clear, this is NOT due just to WSJ, I have the same issue and I don't have or never had have WSJ loaded. This is an Apple issue and they should get off their lazy butts and fix it!

rkstiens

Level 1

58 points

Oct 7, 2014 12:25 PM in response to pbook7777

SAme here. Deleting WSJ fixed the problem

Shanefan

Level 1

1 points

Oct 7, 2014 1:12 PM in response to gunrunnerjohn

I also have the same issue without the WSJ. I can update the apps yesterday, but today I can't update or download any app.

nadams59

Level 1

0 points

Oct 7, 2014 1:46 PM in response to portraitpainter

This worked for me. I tried downloading an iTunes movie 4 days ago and everything has been stuck since then. (Can't update apps, buy music, buy apps). Apple support didn't help. This worked--so far! I'm able to download an Amazon movie, and when I get my nerve up I'll try an iTunes movie again.

bluesea3

Level 1

0 points

Oct 7, 2014 3:35 PM in response to glennieboy

Wow, this worked for me also after trying to fix this for so many days..!! it was as simple as removing the WSJ app and doing a reboot.. Now everything is back to normal; all of my updates have been installed.

toemoose

Level 1

7 points

Oct 7, 2014 5:35 PM in response to glennieboy

TTried the WSJ option. Had 20 updates hung and nothing helped. Per the suggestions above, deleted the WSJ app, did a hard reset, and it looked like the circus came to town. All updates downloaded within 3 minutes. I'll try a fresh install of the WSJ app and see if the problem reappears. Stay tuned.

Drobin59

Level 1

0 points

Oct 7, 2014 6:18 PM in response to bluesea3

DEleting the app worked for me too

mtpalms

Level 1

75 points

Oct 7, 2014 10:21 PM in response to Drobin59

I am having the same issue and tried all of the fixes except wiping it. No wsj app to delete. Can't find newstand app. I loved my iPad until this update, now I curse it several times a day. This isn't the only issue I am having since updating last week, I wish someone would have warned me .

ohmygoh

Level 1

4 points

Oct 7, 2014 10:55 PM in response to glennieboy

For me, after deleted the WSJ in Newsstand(not the app) and it brings back the update feature. No more QC in App store?!

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Why can't I download or update apps on iPad running iOS 8