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Level 1

5 points

Itunes playcount too high

Hi there. I just downloaded the latest Itunes (for Windows) and updated my Ipod Touch (gen 5) to iOS 8, and now every time I play a song (on my Ipod), the play count won't get updated properly. Listening a song once increases the playcount randomly. Sometimes it increases with 1, but in many cases, it increases with 2, 3 or 5 or even up to 20. I never had this issue before. The playcount was always spot on. Now, it is total trash. Why is this and how can I fix this?

Note: only happens on my Ipod. If I play a song on Itunes itself (on my computer), the playcount increases properly.

Thanks in advance!

Posted on Sep 21, 2014 6:57 AM

157 replies

Yawenaj

Level 1

9 points

Nov 5, 2014 5:24 AM in response to jawncook

That I am, jawncook 😉

Thanks for this - I'll give it a whirl later 🙂

geehaad

Level 1

8 points

Nov 5, 2014 9:49 AM in response to randy98mtu

randy98mtu: you say that you were speaking to someone from Apple...what were next steps and/or when were you to be given a status?

I am not having a problem with older tracks, but rather than ones that have been recently added. It's adding the playcount from the device to the playcount already established in iTunes, and it's doing it twice...the song starts on my device, I sync to iTunes and the playcount is doubled, then when I sync again after the song completes, it adds one to the doubled playcount.

Nov 5, 2014 9:57 AM in response to geehaad

Yes, I used the link a few pages back to contact customer support. I have emailed him more details a few times and he has called me back a few times. I emailed him this morning to see if I could get the beta. He said it almost certainly fixes the bug. He doesn't know when it will be released but said it should be soon. I suspect one of the next 2 Tuesdays? The sooner the better.

Nov 5, 2014 1:02 PM in response to randy98mtu

I've been monitoring this thread for a few days now. I haven't synced my phone since the problem became a big issue. I have several playlists based on playcounts exclusively so out of my 10k + tracks in my library don't get neglected and get played often to maintain variety. I now have been downloading from my purchased items to change the music on my iphone and deleting songs manually. This is irritating and I am going to have to charge up my trusty old 3rd Gen touch. They seem to be very blasé about the whole issue. It is quite annoying. Thanks to you and all the others in this thread for your hard campaigning.

Shearenn

Level 1

0 points

Nov 6, 2014 2:45 PM in response to Angeltearx

I'm really hoping this issue is fixed with 8.1.1. I just looked at the notes for the 8.1.1 beta and I didn't see anything about it. Maybe I didn't look well enough, but I would think iTunes would've had its own bolded section in the outline...and it wasn't found by my eyes. *sigh*

Nov 6, 2014 3:54 PM in response to Shearenn

I just synced my iPhone 4 times consecutively. Without playing any music, the play count of one song that I was monitoring went up 2 plays for every synch. A couple of times iTunes said it had to restart the synch so the play count was incremented again!

Nov 8, 2014 6:16 PM in response to bluenose56

I just played a song for the first time and it went from 0 plays to 4. Sync failed a few times, then I reset the phone and tried again, successfully. bluenose56 gave me the clue to resolve the problem for myself, and perhaps others. He wrote: "A couple of times iTunes said it had to restart the synch so the play count was incremented again!"

Indeed. My iPhone sync has been totally unreliable since iOS 8. I don't even try wifi anymore, and even USB fails routinely. The only way I know to ensure a correct sync the first time is to relaunch iTunes, restart the iPhone, and plug the iPhone into the Mac.

So, I had that song that went from 0 to 4 after attempting to sync 4 times until a complete sync was made. Without unplugging the phone I played another unplayed song, and since I hadn't unplugged the iPhone the sync performed correctly. 1 play count was recorded.

Then I unplugged the phone, played another unplayed song, and plugged it back in. iTunes didn't mind that time, and synced on the first try. 1 play count.

Repeat: unplug phone, play an unplayed song, plug it back in sync. This time the sync failed. I relaunch iTunes and restart the iPhone in order to ensure a good sync, and try again. This time the sync works. Expected play count from that one play: 2. Result: 2.

In my particular situation with this issue, the kludge is to remember to restart the iPhone and relaunch iTunes before I sync.

By the way, this is screwing up your scrobbling as well, if you haven't noticed.

Shearenn

Level 1

0 points

Nov 8, 2014 7:51 PM in response to Zeph Bender

YES!!! Ok i downloaded scrobble thinking 'oh this should be fine..doot do do...' yeah no. fail. I just have not played any music on my phone at all unless its lectures from school. such a drag.

XRayLexx

Level 1

59 points

Nov 11, 2014 5:47 AM in response to Shearenn

So, any news on the 8.1.1 release? I was hoping today but it's looking unlikely.

I'm sick of restoring my iPad/iTouch everytime I do a sync to keep the play counts down.

Shearenn

Level 1

0 points

Nov 11, 2014 3:19 PM in response to Angeltearx

Here's a great little update (NOT). Just plugged in my phone to charge on my mac, mind you I haven't played music on my phone for days, and scrobble picked up that I had nearly 15 songs with plays. all the plays ranging from 1 to 15. Kill myself i'm so annoyed.

Nov 11, 2014 6:25 PM in response to Angeltearx

I have recently discovered this problem happening in my iTunes library and decided to get a hold of 8.1.1 beta and have found it to have fixed the issue..