iTunes Match Playlist Folder Structure Wrong On New iPhone

My case has be re-escaladed to higher tier of engineers. Too bad they are taking their sweet time. I see bugs all over iOS8 but this is my worst nightmare as Music is inseparable part of my life.

I'm still having this same problem, even after upgrading to 8.1 yesterday. It's very frustrating as music is my most used feature of my phone. I still cannot edit playlists on my phone or if I do, they do not reflect in iTunes on my MacBook. Even after moving playlists out of folders and into new folders which give the impression that it works, the playlist folders are not in alphabetical order like in iTunes indicating they're still not syncing properly. I use playlists all the time to listen to my music and this gives a very poor user experience as I love adding to playlists on the fly on my phone. Please fix this Apple. The iPhone was born from the foundation of the iPod and these features need not be forgotten.

Hi,

I have the same problem two and am working on it with Apple support at the moment. So far we have tried:

1) Deactivating iTunes match, deleting music from phone and reactivating iTunes match to see if folder structure would update (did not work)

2) Deactivating match and syncing using cable to see if phone would recreate folder structure correctly. It did, but makes iTunes match worthless.

3) Restore phone from iTunes and set up as new phone before activating iTunes match (just caused the same problem we are all having)

I have recently sent Apple some more information and screen shots and await hearing from them with an update. I'll report back here if they manage to fix this. Interestingly, both of my Apple TV's have the same problem with messed up folders and playlists, so I have let Apple know this too. That suggests this is a server / iTunes match issue.

So last night I was able to add a song to a playlist on my phone. After clicking done, it showed that the song was added and then even moved that playlist to the correct playlist folder. I started experimenting and clicked edit and then done on playlists that were not in the correct place and they eventually moved themselves to the correct folder. I could not click edit on smart playlists so they still didn't move (I ended up deleting from my phone those two since they weren't that important to me) and then I wasn't able to add a song to a couple of playlists so I'm not sure what's going on. Is it in the process of getting fixed? Maybe. One thing I noticed, after getting home and firing up my MacBook which has the correct folder structure, the deleted smart playlist on my phone seemed to reappear in the correct folder. Not 100% resolved but possibly in progress. It'd be nice if it all worked properly before my renewal charge comes up next week!

We are having a huge problem with our iTunes match playlists and folders being out of order on our iPhones. Both my daughter & I bought an iPhone 6 and updated them from iOS 8.0.0 to 8.0.2. My husband updated his older iPhone 5 to iOS 8.0.2 around the same time... before he updated to the new software, his playlists & folders were in perfect order on iTunes match. Now the whole family has ruined iTunes playlists & folders on each of our iPhones! I wish we had known this hazard prior to updating. I did some research before updating, but I didn't read anything about this type of problem' We've spent a CONSDERABLE amount of $$ for two iPhone 6's and invested a LOT of time & effort trying to resolve this... as so many it you have. Now for the first time in years, THIS devout Apple fan is totally fed up with Apple... It's turned SOUR!

I decided to erase all the content on my iPhone 6 (with iOS 8.1 software). Then I restored my phone to an iCloud backup from a few months ago... when I still had my iPhone 5 (with iOS 7.2 software).

This has repaired all of my iMatch problems.

I believe this is an iOS software problem, not an iPhone 6 problem.

I decided to erase all the content on my iPhone 6 (with iOS 8.1 software). Then I restored my phone to an iCloud backup from a few months ago... when I still had my iPhone 5 (with iOS 7.2 software).

This has repaired all of my iMatch problems.

I believe this is an iOS software problem, not an iPhone 6 problem.

I have the same problem using an iphone 5. Similar (possibly temporary) solution is to rename the playlists. Worked for me.

Very much experiencing the same problem. Have 25 playlists/playlists folders at the top-level in iTunes library, but on iPad (with match turned on), have 70+ playlists/playlist folders. All the additional playlists do exist in my library but they are within folders (i.e. not at top level).

Like others in this thread, issue started with iOS8/Maverick update.

Advice so far from Apple: 'Please check to see if you are logged in to the correct iTunes account'. Wow - best advice ever...

Keen to hear of anyone has success with the issue.

Hi Rotaxus,

I liked your succinct note on the iTunes match folder issue. I'm experiencing the exact same thing and apple support just asked me to send in screen shots also.

Just wondering if you had any success with support?

Thanks

JC

Hi JC,

Good to hear you found my post useful. I've reached a bit of an impasse with support. They've apparently tried everything they can to fix this without access to my account. They are now asking me to change my apple id password, provide the new password to them and allow them to access my account, put it into some sort of testing mode and the see if they can then recreate the problem using a test phone running my account. I am extremely suspicious about this. They have not been able to explain to my satisfaction how they will respect and protect my account. I am thinking about it but I am very unhappy about the thought of giving access to my account.

Has anyone else encountered this with support? Is it legitimate?

Thanks for your prompt response. The requests from Apple Support sound like they're straight from the 'Apple will never ask you for...' warning list.

All I'd like Support to do is delete whatever is on the iTunes Match servers on my account and I will re-upload my iTunes library. Hopefully this then refreshes mess than is currently held against my account.

Something has gone terribly wrong at their end - iOS update is to blame from my perspective.

Good luck with your endeavours!

More of the same here. I just disabled Match and synced, which fixes the problem, but makes me wonder why I want iTunes Match? Commercial free iTunes radio...yeah, that's good. But of course, I could use spotify or pandora and pay for their premium account services too...

Hope apple fixes this.

I just talked to an Apple support person and we've come to the conclusion that the issue with iTunes Match and playlists are with the folders. If you have playlists in folders, you are unable to add songs to the playlists from a mobile device. If you move the same playlist out of the folder, into the regular list, you should then be able to edit the playlist on the fly on your mobile device like normal. So if you have playlists you're done editing for the time being go ahead and leave them in folders but the ones you are currently editing or adding to (i.e. gym playlist) then leave them in the regular list outside of a folder until they fix the problem on the back-end. He said it will help to go to www.apple.com/feedback to report your issue but he also said he was going to report the problem in the mean time. Hope that helps. It's a short term fix but it does work.

I'm updating as promised further to my earlier post. It is not good news. The person at apple I have been dealing with throughout this issue has moved to another department so I was allocated someone new today.

He called me and said they could explain troubleshooting mode and the privacy protection, etc over the phone. I asked him to email me the details and he said he could not. I asked why not and unbelievably, his response was that he couldn't or wouldn't tell me! I find this extraordinary and very suspicious. I said that because he wouldn't give me the information in writing, I won't be allowing access to my account. He thereafter said he would check if there is anything else that could be done. I got another call a few hours later saying that there is nothing else that they will do unless I allow access to my account.

Utterly rubbish service!