iPhone 6 "Restoring from iCloud Backup" f…

Dec 21, 2015 1:59 PM in response to galaxyfarawayR2D2

Sorry, what I don't understanding is what is one supposed to do when phone stuck on the restore screen and physically impossible to access other festures to check (I put this in earlier post).

Do I just switch phone off then back on, try another restore, go back to old phone and this time back up to itunes etc etc??

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tinadzri

Level 1

0 points

Dec 31, 2015 3:30 AM in response to pureteck

Did you managed to find a fix? I have the same problem, lots of photos greyed out, initially they started reappearing from greyness but now its stuck. my voice memos have not been restored yet too, other than that most have been restored. When I go to settings > icloud > backup, it is off even though it still says 'your iPhone is still being restored.' I do not have any other local backups sadly

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Jan 17, 2016 2:05 AM in response to Yefchak

Hey guys, i did not read the whole topic, but i have the same problem - restoring forever - and here is what i found.

I've inspected some of the logs of my stuck iPad Air 2 on iOS 9.2 and it appears that the restore process is stuck while trying to restore an app that is no longer available in the app store. In my case it is an app with bundle identifier com.travellerstudio.dlmusic2.

I've tried rebooting, but this does not help at all - the process is constantly trying to install this app over and over again.

I hope apple engineers are reading these topics, so here my log. Look for backupd process.

Jan 17 11:50:11 KoCMoHaBTas-iPad Preferences[214] <Warning>: /BuildRoot/Library/Caches/com.apple.xbs/Sources/ExternalAccessory/ExternalAcces sory-329.10.2/EAAccessoryManager.m:__51-[EAAccessoryManager _checkForConnectedAccessories]_block_invoke-632 ending background task

Jan 17 11:50:11 KoCMoHaBTas-iPad SpringBoard[57] <Warning>: HW kbd: Failed to set (null) as keyboard focus

Jan 17 11:50:11 KoCMoHaBTas-iPad searchd[127] <Warning>: ====^^^^ DuetExpert missing data, count -> people:8 applicationDeepLinks:0 applications:8 requests:2 missingAllDataRequests:0

Jan 17 11:50:11 KoCMoHaBTas-iPad diagnosticd[82] <Error>: unable to find offset 0x81a4b9a4 in shared cache for arch 'arm64'

Jan 17 11:50:11 KoCMoHaBTas-iPad ReportCrash[223] <Notice>: platform_thread_get_unique_id matched 5509

Jan 17 11:50:11 KoCMoHaBTas-iPad ReportCrash[223] <Notice>: Formulating report for process[219] bird

Jan 17 11:50:11 KoCMoHaBTas-iPad ReportCrash[223] <Warning>: report not saved because it is non-actionable

Jan 17 11:50:11 KoCMoHaBTas-iPad UserEventAgent[26] <Notice>: jetsam: kernel termination snapshot being created

Jan 17 11:50:11 KoCMoHaBTas-iPad ReportCrash[224] <Warning>: saved type '298' report (10 of max 25) as /var/mobile/Library/Logs/CrashReporter/JetsamEvent-2016-01-17-115011.ips

Jan 17 11:50:20 KoCMoHaBTas-iPad backupd[39] <Warning>: INFO: Restore data exists of size 0 B for app with bundle ID com.travellerstudio.dlmusic2 (AppDomain-com.travellerstudio.dlmusic2)

Jan 17 11:50:20 KoCMoHaBTas-iPad backupd[39] <Warning>: INFO: ========== Restore starting

Jan 17 11:50:20 KoCMoHaBTas-iPad backupd[39] <Warning>: INFO: Beginning restore for AppDomain-com.travellerstudio.dlmusic2

Jan 17 11:50:20 KoCMoHaBTas-iPad backupd[39] <Warning>: INFO: Domain restore of AppDomain-com.travellerstudio.dlmusic2 finished successfully

Jan 17 11:50:20 KoCMoHaBTas-iPad backupd[39] <Warning>: INFO: Restored domain AppDomain-com.travellerstudio.dlmusic2 successfully

Jan 17 11:50:20 KoCMoHaBTas-iPad backupd[39] <Warning>: INFO: Finalizing restore

Jan 17 11:50:20 KoCMoHaBTas-iPad backupd[39] <Warning>: INFO: Restore finished successfully

Jan 17 11:50:20 KoCMoHaBTas-iPad backupd[39] <Warning>: INFO: ========== Restore finished in 0.110 s

Jan 17 11:50:20 KoCMoHaBTas-iPad backupd[39] <Warning>: WARNING: Not currently holding power assertion with name 'restore'

Jan 17 11:50:20 KoCMoHaBTas-iPad itunesstored[131] <Warning>: LaunchServices: Creating installProgressForApplication:<LSApplicationProxy: 0x155f38eb0> com.travellerstudio.dlmusic2 (Placeholder) <file:///private/var/mobile/Containers/Bundle/Application/D624EDAD-E950-4998-97 55-73024FF02DE7/DLMusic.app> withPhase:0

Jan 17 11:50:20 KoCMoHaBTas-iPad lsd[87] <Warning>: LaunchServices: installation ended for app com.travellerstudio.dlmusic2

Jan 17 11:50:20 KoCMoHaBTas-iPad lsd[87] <Warning>: LSInstallProgress: In subscribeBlock: could not find parent progress for com.travellerstudio.dlmusic2, it may have been removed

Jan 17 11:50:20 KoCMoHaBTas-iPad itunesstored[131] <Warning>: LaunchServices: Uninstalling placeholder for app <LSApplicationProxy: 0x1578235b0> com.travellerstudio.dlmusic2 (Placeholder) <file:///private/var/mobile/Containers/Bundle/Application/D624EDAD-E950-4998-97 55-73024FF02DE7/DLMusic.app>

Jan 17 11:50:20 KoCMoHaBTas-iPad itunesstored[131] <Warning>: LaunchServices: Uninstalling app <LSApplicationProxy: 0x1578235b0> com.travellerstudio.dlmusic2 (Placeholder) <file:///private/var/mobile/Containers/Bundle/Application/D624EDAD-E950-4998-97 55-73024FF02DE7/DLMusic.app>

Jan 17 11:50:20 KoCMoHaBTas-iPad installd[50] <Notice>: 0x16e12f000 -[MIClientConnection uninstallIdentifiers:withOptions:completion:]: Uninstall requested by itunesstored (pid 131) for identifier com.travellerstudio.dlmusic2 with options: {

}

Jan 17 11:50:20 KoCMoHaBTas-iPad lsd[87] <Warning>: LSInstallProgress: In observeValueForKeyPath:userInfo.installState could not find parent progress for com.travellerstudio.dlmusic2, it may have been removed

Jan 17 11:50:20 KoCMoHaBTas-iPad installd[50] <Error>: 0x16e12f000 +[MIContainer allContainersForIdentifier:options:error:]: 348: No bundle container found for identifier com.travellerstudio.dlmusic2

Jan 17 11:50:20 KoCMoHaBTas-iPad itunesstored[131] <Warning>: LaunchServices: MobileInstallationUninstallForLaunchServices did not uninstall any apps, ignoring

Jan 17 11:50:20 KoCMoHaBTas-iPad itunesstored[131] <Warning>: LaunchServices: clearing created progress for com.travellerstudio.dlmusic2

Jan 17 11:50:21 KoCMoHaBTas-iPad backupd[39] <Warning>: WARNING: Failed to move restored app data to safe harbor for <MBApp: 0x1547c01e0>: Error Domain=NSCocoaErrorDomain Code=260 "The folder “AF1438A6-D84B-4D43-A30F-5DD42099300F” doesn’t exist." UserInfo={NSFilePath=/var/mobile/Containers/Data/Application/AF1438A6-D84B-4D43 -A30F-5DD42099300F, NSUserStringVariant=(

Folder

), NSUnderlyingError=0x15611f0e0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

Jan 17 11:50:26 KoCMoHaBTas-iPad networkd[92] <Notice>: -[NETAWDManager reportStats:metricID:] server 0x12fd40960, container 0x12fe26ea0, metrid 2686985, successfully reported:

<AWDLibnetcoreStatsReport: 0x12fe14f00> {

mbufStatisticsReport = {

mbuf16KBTotal = 105;

mbuf256BTotal = 1088;

mbuf2KBTotal = 456;

mbuf4KBTotal = 168;

mbufDrainCount = 0;

mbufMemReleased = 0;

sockAtMBLimit = 0;

sockMBcnt = 4561;

};

networkdStatisticsReport = {

fallbackConnectionCount = 0;

totalConnectionCount = 267;

totalSuccessfulConnectionCount = 236;

};

reportReason = 1;

}

Jan 17 11:50:28 KoCMoHaBTas-iPad locationd[63] <Warning>: PLClientLogging: log locationd withContent {

} cannot continue due to nils!

Jan 17 11:50:28 KoCMoHaBTas-iPad locationd[63] <Warning>: PLClientLogging: log locationd withContent {

} cannot continue due to nils!

Jan 17 11:51:03 KoCMoHaBTas-iPad timed[61] <Notice>: (Note ) CoreTime: Received time 01/17/2016 09:51:03±0.02 from "NTP"

Jan 17 11:51:03 KoCMoHaBTas-iPad timed[61] <Notice>: (Note ) CoreTime: Want active time in 26.20min. Need active time in 8317.87min. Remaining retry interval: 14.991550min.

Jan 17 11:51:03 KoCMoHaBTas-iPad UserEventAgent[26] <Error>: validateAndAddDefaults(com.apple.timed): End Time (inf) > now (474717063.8) + BACKGROUND_TASK_AGENT_JOB_WINDOW_MAX_TIME_FROM_NOW_SEC (3024000.0) + BACKGROUND_TASK_AGENT_JOB_TIME_ERROR_MARGIN (300.0)

Jan 17 11:51:03 KoCMoHaBTas-iPad timed[61] <Notice>: (Error) CoreTime: Error requesting proactive time check job

Jan 17 11:51:21 KoCMoHaBTas-iPad backupd[39] <Warning>: INFO: Restore data exists of size 0 B for app with bundle ID com.travellerstudio.dlmusic2 (AppDomain-com.travellerstudio.dlmusic2)

Jan 17 11:51:21 KoCMoHaBTas-iPad backupd[39] <Warning>: INFO: ========== Restore starting

Jan 17 11:51:21 KoCMoHaBTas-iPad backupd[39] <Warning>: INFO: Beginning restore for AppDomain-com.travellerstudio.dlmusic2

Jan 17 11:51:21 KoCMoHaBTas-iPad backupd[39] <Warning>: INFO: Domain restore of AppDomain-com.travellerstudio.dlmusic2 finished successfully

Jan 17 11:51:21 KoCMoHaBTas-iPad backupd[39] <Warning>: INFO: Restored domain AppDomain-com.travellerstudio.dlmusic2 successfully

Jan 17 11:51:21 KoCMoHaBTas-iPad backupd[39] <Warning>: INFO: Finalizing restore

Jan 17 11:51:21 KoCMoHaBTas-iPad backupd[39] <Warning>: INFO: Restore finished successfully

Jan 17 11:51:21 KoCMoHaBTas-iPad backupd[39] <Warning>: INFO: ========== Restore finished in 0.101 s

Jan 17 11:51:21 KoCMoHaBTas-iPad backupd[39] <Warning>: WARNING: Not currently holding power assertion with name 'restore'

Jan 17 11:51:21 KoCMoHaBTas-iPad itunesstored[131] <Warning>: LaunchServices: Creating installProgressForApplication:<LSApplicationProxy: 0x1579488e0> com.travellerstudio.dlmusic2 (Placeholder) <file:///private/var/mobile/Containers/Bundle/Application/D624EDAD-E950-4998-97 55-73024FF02DE7/DLMusic.app> withPhase:0

Jan 17 11:51:21 KoCMoHaBTas-iPad lsd[87] <Warning>: LaunchServices: installation ended for app com.travellerstudio.dlmusic2

Jan 17 11:51:21 KoCMoHaBTas-iPad itunesstored[131] <Warning>: LaunchServices: Uninstalling placeholder for app <LSApplicationProxy: 0x157a37da0> com.travellerstudio.dlmusic2 (Placeholder) <file:///private/var/mobile/Containers/Bundle/Application/D624EDAD-E950-4998-97 55-73024FF02DE7/DLMusic.app>

Jan 17 11:51:21 KoCMoHaBTas-iPad lsd[87] <Warning>: LSInstallProgress: In subscribeBlock: could not find parent progress for com.travellerstudio.dlmusic2, it may have been removed

Jan 17 11:51:21 KoCMoHaBTas-iPad itunesstored[131] <Warning>: LaunchServices: Uninstalling app <LSApplicationProxy: 0x157a37da0> com.travellerstudio.dlmusic2 (Placeholder) <file:///private/var/mobile/Containers/Bundle/Application/D624EDAD-E950-4998-97 55-73024FF02DE7/DLMusic.app>

Jan 17 11:51:21 KoCMoHaBTas-iPad lsd[87] <Warning>: LSInstallProgress: In subscribeBlock: could not find parent progress for com.travellerstudio.dlmusic2, it may have been removed

Jan 17 11:51:21 KoCMoHaBTas-iPad installd[50] <Notice>: 0x16e087000 -[MIClientConnection uninstallIdentifiers:withOptions:completion:]: Uninstall requested by itunesstored (pid 131) for identifier com.travellerstudio.dlmusic2 with options: {

}

Jan 17 11:51:21 KoCMoHaBTas-iPad installd[50] <Error>: 0x16e087000 +[MIContainer allContainersForIdentifier:options:error:]: 348: No bundle container found for identifier com.travellerstudio.dlmusic2

Jan 17 11:51:21 KoCMoHaBTas-iPad itunesstored[131] <Warning>: LaunchServices: MobileInstallationUninstallForLaunchServices did not uninstall any apps, ignoring

Jan 17 11:51:21 KoCMoHaBTas-iPad itunesstored[131] <Warning>: LaunchServices: clearing created progress for com.travellerstudio.dlmusic2

Jan 17 11:51:21 KoCMoHaBTas-iPad lsd[87] <Warning>: LSInstallProgress: In subscribeBlock: could not find parent progress for com.travellerstudio.dlmusic2, it may have been removed

Jan 17 11:51:21 KoCMoHaBTas-iPad lsd[87] <Warning>: LSInstallProgress: In observeValueForKeyPath:userInfo.installState could not find parent progress for com.travellerstudio.dlmusic2, it may have been removed

Jan 17 11:51:21 KoCMoHaBTas-iPad backupd[39] <Warning>: WARNING: Failed to move restored app data to safe harbor for <MBApp: 0x15467f540>: Error Domain=NSCocoaErrorDomain Code=260 "The folder “AF1438A6-D84B-4D43-A30F-5DD42099300F” doesn’t exist." UserInfo={NSFilePath=/var/mobile/Containers/Data/Application/AF1438A6-D84B-4D43 -A30F-5DD42099300F, NSUserStringVariant=(

Folder

), NSUnderlyingError=0x1546e4960 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

Jan 17 11:51:43 KoCMoHaBTas-iPad syncdefaultsd[124] <Notice>: (Note ) marked "com.me.keyvalueservice" topic as "enabled" on <APSConnection: 0x12ed20790>

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Jan 17, 2016 3:38 AM in response to KoCMoHaBTa

I managed to fix this issue.

Basically you have to install an app with the same bundle identifier in order to unstuck the process.

This can be done either if you have the ipa file in iTunes or if you have access to a developer account you can just create an app and install it trough Xcode.

I did the second one:

0. Make sure you have an apple developer account.

1. Generate a new AppID with the same bundle identifier, or with a wildcard bundle identifier.

2. Generate a new provisioning profile for the AppID and your device

3. Create a new project from template in xcode and se its bundle identifier to be exact same as the problematic one

4. Install and Run the app from Xcode, then Stop it.

5. Reboot your device - and voala - the restore process has finished.

I'm going to submit a bug report to app regarding this.

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Jan 25, 2016 11:28 AM in response to Yefchak

Had this problem with an iPhone 6 Plus (128G) on ios 9.2. Tried multiple wifis, but my phone is forever stuck at the screen showing "Restore from iCloud/ Time remaining: estimating...".

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cheesynz

Level 1

0 points

Feb 13, 2016 2:55 PM in response to Yefchak

Much quicker than cableing:

go to settings, go to icloud, go to back up and stop restoring...easy peasy lemon squeezy!

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cheesynz

Level 1

0 points

Feb 13, 2016 2:56 PM in response to KoCMoHaBTa

read this - its easy to stop

http://www.gottabemobile.com/2015/01/29/how-to-stop-an-icloud-restore-that-is-st uck/

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doug_a

Level 1

0 points

Feb 27, 2016 8:28 AM in response to jameselee

This worked for me. Still took 8 days to complete the back-up. I just waited it out. It would pause the restore when I was on cell service and resume when on Wi-Fi. I checked progress by looking at how many photos and songs were on the phone.

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atauri

Level 1

0 points

Mar 3, 2016 8:53 AM in response to KoCMoHaBTa

Hi KoCMoHaBTa,

Can you tell how to access that log file? It appears to be something like a system.log?

I'm using Xcode 7.2.1 to access the log files on an iPhone 6S iOS 9.01 but it I'm only able to find some crash logs.

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Mar 7, 2016 4:08 PM in response to Yefchak

Girlfriends iPad was doing the same thing (I found this link with these steps and it worked for iPad):

http://www.gottabemobile.com/2015/01/29/how-to-stop-an-icloud-restore-that-is-st uck/

Go to Settings on the iWhatever

Now go to the iCloud settings.

On this screen you need to go to Backup.

On the next screen tap on Stop Restoring iWhatever.

A pop up will ask if you want to stop the Restore, with a warning. Tap on Stop.

After you finish this step you will no longer see warnings about an iCloud restore in progress and you will be able to use your phone like normal. This is not a process you can reverse, but you can always restore from the old iCloud backup before you make a new one.

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Shagee08

Level 1

8 points

Jun 15, 2016 10:16 PM in response to kajbjo

I'm having the exact same issue. I've been dealing with this off and on for over two years. Apple says that it's a software issue and that the phone has to be setup as new but I don't feel that I should have to lose out on the music I've collected and the photo and video memories I've shared over the past TEN YEARS! Apple should offer a service that will debug your software while preserving your content. I'd even pay for it if I had to. Or better yet iCloud should scan your software when you create a backup and offer to fix it or automatically fix it when you backup. I refuse to believe that a company worth over $100 billion can't figure out how to fix THEIR corrupted software.

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Jun 21, 2016 7:48 AM in response to doug_a

This comment is spot on for my case. I lost iPhone 5. Restored 8GB to new iPhone 6 from iCloud. It took 7 days while I was still able to use the phone during that week. I just couldn't access photos and music which seemed to be taking the longest to load.

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mptp

Level 1

8 points

Jun 24, 2016 3:46 PM in response to Yefchak

I have already deleted my other phone and sent it back. any other suggestions, please

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Blazer0x

Level 1

10 points

Jul 5, 2016 10:00 AM in response to Yefchak

I have dealt with this several times. One thing I have learned that seems to help, is when the restoring of your apps seems "stuck", as in they seem to be endlessly in "Waiting" mode and none of them are in progress or "installing". Is to reboot (literally power off and back on). You can then touch one of the dimmed icons and it will go immediately into installing mode, and the process seems to kick in for all the other uninstalled apps as well.

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Jul 12, 2016 4:07 PM in response to Yefchak

GO into settings>iCloud >backup>stop backup

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iPhone 6 "Restoring from iCloud Backup" forever