iPhone 6 "Restoring from iCloud Backup" forever

Hi folks,


My iPhone 6 spent many hours retrieving my apps when I first set it up; in fact the next morning I had to coax it along by tapping on a few of the not-yet-downloaded apps in order to get them to fully download. But I think they're all here now, and all my data seems to have arrived as well. (This was all via WiFi, not through a cable to iTunes.)


BUT


The iPhone continues to say "Restoring from iCloud Backup." It's been two days so far. This morning I plugged the phone into and used iTunes to trigger an iCloud backup. (No backups had occurred with this phone yet, and I feared they never would be since the phone thinks it's in restore mode.)


Even after my backup was complete, the phone STILL says "Restoring from iCloud Backup."


Help?

Posted on Sep 21, 2014 10:33 AM

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Question marked as Top-ranking reply

Posted on Nov 4, 2017 7:44 AM

This fixed it!!! I had to undo a few additional things:


I went under settings and looked at all the programs that were backing up to iCloud and unchecked all the ones i never used:


-Keynote

-Pages

-Numbers

-Game Center

-Garageband

-any other app that was an apple default App

I opened each of the apps, and then made sure to deselect the backup to icloud. As soon as I did this, my phone completed the iCloud restore that had been going on for three weeks!

189 replies

Jan 20, 2015 11:54 AM in response to pureteck

I am experiencing this exact same problem with my iPhone 6 Plus. I could care less about the apps but I am very worried about the face that my photos and videos are not downloading. Every time I look in my Photo Albums, it just says "Downloading..." on the bottom of the screen with a lot of blank videos. I started restoring my phone on Sunday. When I go into Settings---iCloud---Backup---there is not option to stop restoring. I have also tried turning off "Find my iPhone" and turning the phone off and on again.

Jan 21, 2015 1:16 AM in response to Yefchak

Just wanted to put a +1 that backing up using the sync cable to iTunes and then "Restore Backup" worked like a charm.


I was even surprised how quick the whole process was (like a minute to backup & 5 min to restore) - it didn't even have to reboot the phone!


iCloud sure has come a long ways & it blows Android's restore mechanism out of the water.


Apple eliminated some serious bottlenecks in the way we think & do backups - I'm really impressed despite the hiccup.


hope you other guys who have the issue sort your issue out just as quickly!

Jan 23, 2015 6:47 AM in response to Edgarin108

Apple does not officially peruse these forums -- these are user-to-user communities. Apple has a web site for submitting bugs -- it is radar.apple.com -- and Apple *will* respond to those. There are millions upon millions of people using Apple products, and the engineers need precise information, not anecdotal evidence. When you file a bug report, you'll get software that will gather the information the engineers need so that they can help you.

Jan 23, 2015 7:34 AM in response to Michael Rogers4

So, how does that work when the service is iCloud itself. Should I just hand over my phone to Apple? Because I've done that before and no fix yet. I don't think this problem is specific to one user or one software. Look, I know you're trying to help so this is nothing personal to you, but if so many users are frustrated with Apple, maybe that's feedback to Apple. In my opinion, mistakes are normal. As long as Apple acknowledges it and brings a solution, then customers will be happy. If customers report it and no solution has been brought nor promised for months and months, customers will start getting impatient. There will be days when they found out that after they cancelled backup restoration that some data is gone. Maybe something simple as a game progress is gone, or something more important like photos and videos are suddenly missing. I have seen complaints from customers that say that their entire documents disappeared. I mean Apple's silence could be interpreted as negligence in this case.


People have reported I'm sure of that, but will Apple listen and solve it, will they open up their system to us so we can solve it ourselves, or will it just remain quiet?

Jan 30, 2015 7:04 AM in response to Yefchak

Ok I've had his issue for a day but managed to finally resolve it by following 4 steps:


1. Turn off Find my iPhone (not sure why but a few people mentioned it and it seemed to help)

2. Deleted apps that wouldn't download - re-downloaded them from the App Store. Note you will PROBABLY lose the saved data. Luckily my apps were Auto Trader, Amazon, Dropbox, OneDrive, Cineworld and Snapchat. No saved data worth keeping

3. Checked iBooks for books that were struggling to download or didn't download - repeated the same process as above.

4. Did a soft reset.


Restoring from iCloud Backup message has now disappeared.


Very annoying that the process is still so botched and it's 4 months after release!

Jan 30, 2015 9:17 AM in response to Edward Ishak

those of you stopping the restore will probably be losing data. for example mine says the same message on the lock screen. but all my apps and messages look fine.

however other data is still downloading. i had to look through photos to realise it was still downloading these. I have 128gb iPhone 6 plus. it will take some time maybe days!!!.

my advice would be to wait a few days. only then consider cancelling the restore and use the other methods

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iPhone 6 "Restoring from iCloud Backup" forever

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