"this itunes account is set up to use family sharing with a different iCloud account"

We were having the same problem. What seemed to fix it is that each family member not only had to have their own iCloud account, but the iTunes purchases need to be separately defined as well (each person uses their own apple id for iTunes). For example, I had to add my credit card info to my son's iTunes account apple id.

Specifically, we were having trouble with my husband's sharing and getting the error described above "this itunes account is set up to use Family Sharing with a different iCloud account than < >"

On my husband's phone, this is what needed to change:

settings<iCloud<family<"person's name"<family purchases header

Under the family purchases header, we changed the apple id from the older shared id to his unique apple id.

This description may be confusing, but it solved the problem for us and I hope it helps others.

As a side note, even though each family member has their own apple id defined for iTunes purchases (with perhaps their own credit card details), I think that the organizer of the family sharing plan is the one who pays for everything. For example, my husband has his own apple id for iTunes, but it's going to use my id for purchases if I'm the family sharing organizer.

I had this problem. I finally figured it out yesterday. Try this:

On the device that is having trouble seeing purchases, go to Settings>iCloud>Family Sharing> Then tap on the user of the device you are on. Under "Family Purchases" make sure it has the AppleID of the person for that device. Mine originally had my husbands AppleID in there (he is the Organizer), but I changed it to mine. That doesn't make it so that the purchases are under me. The purchases remained under my husband, but my ID had to be in this spot for it to work.

After that, I closed settings, then I went to Settings>iTunes and App Store> click on the AppleID and Sign Out, even if it has the right AppleID in there. Then Sign In again using the AppleID of the person on that device. Again-- even if it has the right ID in there to start, still sign out and back in.

See if they show up. If they don't show up still, try doing a restart (hold down power button and home button until it restarts).

They should show up by then, but if they don't, at that point, try to go into iCloud and Sign Out and back in.

I think the key is having the right ID in "Family Purchases". I hope this works for you.

try going here: https://getsupport.apple.com/ServiceOptionAction.action and click on the chat option. They were available to chat after only a 2 minute wait the last time I needed to use it. See if they can help with that part. You are supposed to be the only way they can buy an app, since you are the organizer, so I don't know why it won't work.

GIve the chat a try. Good luck! Let us know what they tell you.

I have read that leaving family share can lock you out for a year. I had had enough so thought I'd try anything.

This worked for me but only try at your own risk.

1. Turn off iCloud on her iPad
2. Turn off iCloud my iPad
3. On her iPad, change family purchase account to her AppleID
4. On her iPad, leave family share.
5. On her iPad, log out of iTunes store.
6. Log back in.
7. Her iPad, open App Store and download anything free. Close app.
8. My iPad, invite her back to family share.
9. Turn iCloud back on both iPads.

Everything is now working as it should.

I also have this issue on my wife's phone and the above procedure did not work for me. I talked to AppleCare Tier I & II. Now her account is in troubleshooting mode and the issue has been forwarded to Apple engineers. For troubleshooting, I used her Apple ID on my iPad and it worked just fine (maybe a phone issue?). Also, "Restore" on the phone did not work. I'll post as I get updates from Apple.

Update...I now notice:

Going to: App Store>Updates>Purchases:

1) The message “This iTunes account is set up to use family sharing with a different iCloud account other than <her iCloud ID>...” Is now showing up on my iPhone and can no longer see any of my purchases or hers.

2) The same message above is now showing on my iPad mini (it didn’t before). But, I can still see both hers and my purchases on my iPad mini.

3) The message "This iTunes account is set up to use family sharing with a different iCloud account other than <my iCloud ID>…” still showing on her iPhone and she still can’t see her or my purchases.

iTunes Family Sharing still works fine.

Note: If I Go to Settings>iTunes & App Store then log out of my Apple ID, then go to App Store>Updates>Purchases and log into my Apple ID from there, My purchases show up (not hers). I then toggle between Updates and Purchases and the message pops up and unable to see any purchases, again. Same thing happens when I do it to her phone except her purchases show up (not mine).

I emailed this update to Apple...waiting for a reply.

Another update:

Apple Contacted me via email that the engineers fixed my problem. Then they read my email of the above issue (message was now appearing on my iphone and my iPad). they wanted me to call them as soon as possible because they wanted to put the accounts back into troubleshooting mode. I called, left a message and email...now waiting for a return call. In the meantime, this is what I did:

HIGHLY RECOMMEND NOT DOING THIS if you are not sure if your accounts might get locked out of Family Sharing for 364 days. I was daring and did it because I knew they just reset my accounts.

1)I stopped and restarted Family Sharing with me again as the Organizer.

2) Was able to add my wife back in again.

3) Message no longer appears on my iPad mini.

4) Message still appears on my wife's iPhone and on my iPhone.

...some progress. Still waiting for a call back.

Another update:

Apple Contacted me via email that the engineers fixed my problem. Then they read my email of the above issue (message was now appearing on my iphone and my iPad). they wanted me to call them as soon as possible because they wanted to put the accounts back into troubleshooting mode. I called, left a message and email...now waiting for a return call. In the meantime, this is what I did:

HIGHLY RECOMMEND NOT DOING THIS if you are not sure if your accounts might get locked out of Family Sharing for 364 days. I was daring and did it because I knew they just reset my accounts.

1)I stopped and restarted Family Sharing with me again as the Organizer.

2) Was able to add my wife back in again.

3) Message no longer appears on my iPad mini.

4) Message still appears on my wife's iPhone and on my iPhone.

...some progress. Still waiting for a call back.

That works as a temporary fix, but it's not the "plan" for family share.

We now have 5/6 of our phones working correctly, but the 6th one still gets this message. They are all configured the same way.

I get an error when I try to edit that post, so just adding here:

Isn't the point is sort of that everyone has their own thing but can share? Frustrating.

It also works if you just log out of iCloud when you want to see the apps, but that shouldn't be the solution.

The fact that most of our phones work ok but one doesn't suggests that this is a glitch, not the plan.

I'm having the same issue too and it is only on my iPhone.

On my ipad everything works fine, I can choose between he purchase from my wife and my daughter.

But on my Phone I get the error message. And the message show me the account name from my daughter.

Hope there will be a solution soon.

Reading about this because I'm planning on upgrading to iPhone 6 through Verizon's trade in offer (which expires Sept. 30), but I'm nervous about it because I'm afraid it's really going to cause a problem. My husband and I each have an iPhone 4s and our son (living on his own out of state) has an iPhone 5. My husband and I currently SHARE an iTunes account, so all of the apps and any music we've downloaded to our phones are through his iTunes account. However, I do have my own iCloud account for purposes of backing up my phone (contacts, messages, calendar, etc.) (And I've just discovered my husband hasn't backed his phone up at all. Yikes! He's now backing up his phone through his iCloud account, which has the same id as iTunes.) I'm concerned that after my new iPhone arrives and I try to restore everything I'll have an issue with it, but I'm also thinking Family Share isn't the way we want to go considering the problems that you've all been experiencing. Biting my nails figuring out whether to order the new phone (I can get a 64 gb for only $100 with the trade-in and the fact that I'm eligible for a new phone discount, if I do it by Sept. 30). Decisions, decisions......

I was able to fix the issue. We have shared one Apple ID for the longest time. When we finally created individual accounts, something was left on the phones (in my opinion) triggering the message to be prompted in the App Store (which probably puzzled the Apple Engineers since they do not have direct access to our phones) When I restored the phones before, I restored it from backup. What I did this time was go to Settings>General>Reset>Erase All Content and Settings. This of course erased everything on the phones. Then, I set them up as new Phones (not from backup), established the individual Apple IDs/iClouds on each phone (since our accounts were already set up with Family Sharing, Family Sharing was automatically set up). I then checked the App Store and was able to see both of our purchases with no message. All other Family Sharing features worked fine, too. Problem with this solution was that I had to manually download/sync all Apps, music, movies, ringtones, etc. and manually redo all settings on both phones. If you decide to do this, I recommend syncing everything to iTunes, just in case.

Note: Still waiting on Apple if there is another solution. Last I heard from them is when they wanted a screenshot of the message since they have not seen it.

Same issue. I have worked with tech support almost daily for > 1 week and am getting nowhere. I have reset all settings, restored the phone (though I did re-sync it to my prior back up which may have been the reason it did not help). Logged out, logged in. Even went to the Genius bar. Nothing.

Not only do I get this message in my apps store purchased section, but my son is unable to purchase anything. Reason being,when he is prompted for the "ask permission" to purchase, I never get the notification, therefore he never gets the purchase.

If I do a hard reset, the first time I go into the app store - updates- purchased- I will see my prior purchase history. Not my sons at all. However, as soon as I go back to updates, or leave the app store, when I go back again - the message is back.

It seems to work on his phone the way it was intended, however, my phone (the organizer) is not functioning with family sharing.

Frustrated.

Update: I emailed Apple the solution I provided above and requested to take my accounts out of troubleshooting mode if the engineers did not need anything else from me. I then received a call from them. They have decided to take my accounts out of troubleshooting mode since this issue was fixed for me, however, they took the input I provided and are still researching as to what is causing the problem and are looking for a better solution. Apple Tier II said that this case/issue is huge, a lot of people are affected by this and will notify me if there are any updates. If I get any, I will post.