iPhone 6 Plus Keeps Crashing PLEASE HELP!

look, I can't even honestly believe that this nonsense is getting past apple's quality assurance. I mean seriously. iOS 8 was an example of how far apple has fallen off. And now an actual hardware issue plauging users of a 950 dollar phone. I hate to claim apple's bad, but honestly they aren't the same anymore. their quality isn't even in the same league as some other manufacturers. I Hope apple cares enough to fix this issue for me. I Sent my iPhone in, we will see I guess. But I am not holding out hope.

And the next person that tells me to put less apps on my 128gb phone..... well I am going to loose it.

Phone 128GB unlocked, verizon, running AT&T services.

Store: Lehigh Valley Mall 18015, PA

Mine happened even with after update to 8.1.2; I create the service ticket and wasting my time to a so called genius bar without any help; the guy at genius bar simply do nothing and told me to go back and refresh the phone.

He told me that it MIGHT be a memory full issue;

I did and the freezing is less now but the random restart when plugging in to iTunes. I ran out of patient and already post the phone for sell; I have used iPhone since the 3GS and this situation is feel like my crappy on Blackberry software/os && random frozen issues.

Updated, (my previous reply is somehow not posting, so I just edit and post)

today morning my iPhone 6 128GB simply restart itself DURING FaceTime call (with out any other app opening) ... so I reopen my ticket and go to the apple store.

I'm get a new replacement as of typing, I'm setting up the phone as new (has to redownload 8.1.2 since the replacement has the older iOS in it.). The genius bar person told me to set it up from backup, IF the problem persist, then SET UP as NEW and redownload all the apps ....

Finger cross it is resolved. I'll keep posted.

Anyone, "genius" or otherwise, who suggests forgetting your back up, doing a fresh install, and installing all apps one by one, is not solving the problem at all.

First of all, the springboard crashes will return if you install too many apps--as has been tested by several people in this thread.

Second, even a fresh install (and HOURS of manually choosing apps to re-install) DID help, it's still a MAJOR DATA LOSS BUG.

If you cannot use your backup, you lose all your data. THAT is the problem here. If Apple support tells you to throw away all your data, that's no answer.

I had around 1000 apps running perfectly on my iPhone 5. My 64 GB iPhone 6+ crashes every 3 seconds when using the home screen, every 30 seconds (literally) when asleep! So I HAD to throw out my entire backup, or I would have a brick. NOT because the backup is corrupt, or because some rogue app is able to kill the home screen (both of which would still be Apple bugs anyway). It's simply the number of apps.

So here's the data I lost:

- All my Camera Roll photos from over a year. (Thankfully I exported most of them to another place not long before selling my phone--but albums/organization are still gone.)

- All the creative work in my productivity apps: notes on projects for work, notes on characters and elements from games I'm building, tons of local hiking maps, a dream journal, PDF product manuals and reference docs I had gathered, and various pieces of artwork and music. Gone. NOTHING can get them back until Apple fixes this bug.

- All my hundreds of hours of progress in games: high scores, levels unlocked, story revealed, upgrades earned. I worked hard to unlock new stuff I cannot ever see now. ((Yes, SOME apps can cloud sync in a way that's separate from iCloud backups... and sometimes that cloud sync works. Sometimes not—and some people don't opt into it for every app. I certainly don't. Half the time you'd have to make some new account, with a new password, and give your email address to some random server.)

- (And for some people, they'd have spent a lot of IAP/currency to get that progress! All burned away: you can't "restore purchase" for consumable IAP.)

- What if I had noted some vital passwords or lock combinations on my phone? I'd have my phone backed up on my Mac, and backed up to iCloud, and feel secure. THAT is some serious data loss. (Luckily, I'm more careful than that.)

That kind of bug is SO big that even if it affects a minority, it should be a priority for Apple to fix (and tell their Geniuses about). Do we HAVE to have 1000 apps? No, but game collectors WANT to, many people do so, it used to work just fine... and Apple never warned us to delete all our apps before getting the new iPhone. At which point it's not a number-of-apps bug (that's the cause) it's a LOSS OF BACKUP bug. What if everyone with three Qs in their name lost their entire backup. Should Apple say, "well, that's only a fraction of the users who bought from us, so too bad." No. They should fix it.

Even if you wanted to keep just a FEW apps from your backup, you can't: you'd have to restore, then manually delete hundreds of apps... using a phone that boot-loops when you try to use the home screen. Impractical. I can't even flip past the third home screen without freezing my 64Gb 6+.

Android has long had problems if you install too many apps. I was grateful not to experience them... until now, and worse than Android: my Android friends would have a slow phone, not a brick. (Granted, they hit that limit with fewer than 100 apps--and had no backup to bring to their next phone no matter what they did. No backup means no backup to lose, I guess...)

Insult to injury: it has taken SO long to fix this that I now have important data on my stripped-down fresh install. I'll have to lose all THAT if and when I can go back to my main backup with all my "stuff." I'm trying hard never to use my iPhone for important things that I can't afford to lose. Great value for my money... I would have much more functionality if I had just kept my iPhone 5.

dude, thank you for posting man. people keep putting of the importance of this issue. yea, my iPhone 5s was so rock solid, it was my first iPhone and honestly it got me hooked on apple devices like a drug. and this iPhone 6 plus 128gb has basically done an excellent job at tarnishing every piece of good will that I built up.

And your right, anyone saying its a rogue app are just freaking stupid. Cause its not, its got something to do with having a lot of apps, and perhaps in my theory even to do with limited ram, i don't know I am not an engineer. but i can confirm its got nothing to do with a rogue app, but honestly even if it was a rogue app, thats on apple still.

And the disappointing thing to me is.... don't apple's higher up employee's likely have an iPhone 6 plus 128gb? probably lol. I mean i find it hard and boring to believe that they have nothing but apple apps on their phone. if such is not the case they probably have hundreds of apps. i mean i can't understand how this issue is being left as is. Does apple not have a solution? cause thats what scares me.

Yes, I too think it's RAM (educated guess). I think the Springboard app (a.k.a the home screen) doesn't have enough RAM to store/cache all those icons. (Remember, a 6+ has the least RAM of any current iPhone, because the large screen takes up more of the available memory.) And so the home screen crashes and does the other crazy things, like showing empty icons and messing up the rendering of folders. And if your home screen is crashing, well, your phone is useless!

So I suspect they need to store fewer icon images in RAM and cache the rest to SSD, even if it feels slower sometimes. If that's the answer, maybe that's a major rewrite--but they should have done it before shipping the phone, much less after we've lost our backups and suffered for the better part of a year.

As for Apple's execs caring personally, I bet most have 300 or fewer apps. And you need to get to around 800, it seems, before your 6+ is a brick. (it varies--and I'm guessing that the use of folders either makes the problem worse or better, which would explain the variation from user to user.)

A dedicated mobile gamer—especially one who has been with iPhone for many years—can build up a very nice library, easily enough to kill a 6+. But most people won't. How big is the minority that will? 2 percent? A tenth of a percent? A hundredth? Regardless, it's large number of people, and it's a slice of people who are most committed to Apple's ecosystem: people who bought the biggest two sizes of Apple's TOP-END iOS device, who have bought a TON of apps, who have been users for a long time, and who have used their iPhones seriously enough to generate files and data worth backing up.

Those are the people most likely to be hit by a bug that essentially destroys every bit of data on your backup. Your photos, your art, your music, your writing, your hours of game progress. Apple has to know about this by now--and they should care.

(And waiting for iOS 9 when our hardware warranty is already gone is no answer. I definitely plan to report this to a Genius a second time before my year warranty runs out. As long as a particular issue is reported/demonstrated within warranty, that particular issue should be covered until it is fixed. That's been my experience with Apple in the past, and it only makes sense. I won't push for a hardware swap because it won't help--but on the off chance I'm wrong and this issue needs a hardware fix instead of a software fix, I want that fix!)

If Apple has no fix, then one potential redress would be to offer us a trade-down for a regular iPhone 6 (which I HOPE doesn't have the same problem, but maybe it does at some higher number of apps!) And credit us the price difference. That would still be a poor answer: I really like the big screen! Turning away us "power users" who have important backups and lots of apps would not be good for the top-end iPhone model.

If you pick through all these threads, one user had only 17 apps and had crashes. I highly suspect that whatever has enabled them to tie in the apple watch to the phone software is causing problems. They want the watch sold so what if 10 to 20% of the users have phone problems. I am really, really disappointed in apple. I like my android, but never wanted to leave Apple. Only 3 apps cannot be found on Android because the developers cannot keep up with all the versions on Android devices.

Vickie

This thread does have a few other issues mixed in--but they have different symptoms and different causes. (Even the occasional defective unit that really does just need a swap.) I don't think it's Watch-related, although that's an interesting theory: this started LONG before the watch-related software updates, and the symptoms are all Springboard-related.

Any crash is frustrating, but the original posted issue (and much-reported by other posters here) is more specific than just "crashes." And I don't think it's the same as the "red screen" and "blue screen" issues (at least, not always). iOS 8 was new and had various bugs, some now fixed, but this is a specific issue with having 800+ apps installed.

Common symptoms:

- Caused whenever there are around 800 or more apps installed, regardless of whether it's a fresh install or a wired backup restored or an iCloud backup restored. (Although the only practical way to get that number down is to toss out your perfectly-good backup. So a fresh install will indirectly "solve" the crash problem--as long as you never install all those apps back again. Meanwhile it makes you the victim of an equally bad loss-of-backup-data problem.) The exact threshold number of apps varies--maybe because of other RAM usage variation, such as different wallpapers, different background functions, and maybe because some people use more folders than others.

- Crashes of the home screen (a.k.a. Springboard) and "fast boot loops" (which I think is the Springboard constantly crashing and re-launching). Black with Apple logo.

- Crashes when fast-app-switching (which displays the Springboard wallpaper and various icons, and is part of Springboard I believe).

- Crashes when swiping between Springboard home pages.

- Crashes when changing wallpaper (used by Springboard... sensing a theme here).

- Crashes when asleep (home screen hasn't really gone to sleep yet, I think, and is still looping)

- Difficulty connecting to iTunes for Recovery Mode (because you can't get out of a freeze/crash cycle)

- Boot-loops in the middle of an iTunes USB sync, but the sync is still successful (meaning it's not really the whole system rebooting, just the Springboard)

- Some app icons show up as a white grid placeholder instead.

- Some app icons don't have names (I think web clip icons may be particularly likely to do this?)

- Folders don't always show their transparent-white bounding box once opened.

- Apps don't show their proper preview frame during the launch animation; they show their icon stretched out instead.

- Zoom mode can sometimes reduce the crash frequency a little--presumably because it renders at a lower res internally, and allows Springboard to occupy less RAM.

- Rebooting can sometimes reduce the crash frequency temporarily (again, less RAM used at first--a little more headroom for Springboard).

- iPhone 6+ is affected but iPhone 6 is not (or less often? any reports?) — because, I would say, the 6+ needs more RAM for its high res display, leaving less RAM for Springboard to store all those pages of icons.

- 128 GB models are the most affected, and 64 GB models sometimes as well. Why? Early speculation about bad SSD storage seems wrong—I think it's simply that users with bigger-capacity iPhones are more likely to be the ones who have 800+ apps. Correlation, not causation.

- Hardware swap doesn't help.

IIt's difenetely raM. But here it is. Even on my iPhone 5s when I use hardcore, sometimes the multitasking menu disn't show the animation and just skips to it. At moments like this is when iPhone 6 plus reboots. So iPhone 6 is not able to handle it. Could it be the memory controller

I have maybe 30 apps on my brand new iPhone 6. (Not plus). It crashes repeatedly. Today I have not been able to use my phone for any period longer then 10 minutes. Then my phone restarts repeatedly for hours. The most frustrating thing I have ever experienced from an Apple product. I have an appointment at the local "genius bar" on Monday.

so what happen man, did the problem get fixed.

man, morgan, so you don't think this is a hardware issue? if the RAM is an issue why is the iPad not suffering with higher resolution? like iPad air or iPad 4 or whatever? i think your right its software. and your gosh darned right that apple had better fix this issue before iOS 9. I will not accept another situation. and this affects apple's most hardcore iPhone users.

SO! Genius bar here in Pasadena, CA determined that it was indeed a hardware issue. Here is the exact explanation given by the apple genius on the service receipt for my phone:

"

Customer presented iPhone 6 stating device has issues with continuously restarting.

Steps to Reproduce: Confirmed in store, device does not restore, fails with error code 4013

Cosmetic Condition: Device appears as new, no physic,a damage or imperfections found.

Proposed Resolution: Swap device under warranty.

He went on to say that it was most likely a "bad with microchip". They did not hesitate to replace it. I have been using my new iPhone 6 now for a week with absolutely no issues.

Some guesses (only possibilities) as to why the 6 Plus might be affected by this, but not 1GB RAM iPads:

- The 6+ scales from the rendered 1242x2208 resolution (3x) or (Zoom mode) 1125x2001 down to 1080x1920. Maybe this requires even MORE RAM at once, not less? Because maybe both the original and scaled images are in RAM at once. This would be my top guess (unless the scaling is entirely done in the buffer of some display circuitry that's separate from RAM--like the way a desktop LCD upscales low-res output). See also: http://www.paintcodeapp.com/news/iphone-6-screens-demystified and http://www.paintcodeapp.com/news/ultimate-guide-to-iphone-resolutions

- The 6+'s largest pixel dimension (2208) is larger than the iPad's largest (2048), hypothetically pushing some value past a threshold. Dubious: because then Zoom mode should cure the problem, rather than simply reducing it.

- The iPad may have always used more aggressive cacheing than the iPhone, and the 6+ ought to be made to follow suit.

- Some memory-related bug only triggered on the 6+.

(The last three sound easy to fix! But, easy or not, the OS has been out long enough to be fixed, and it should have been.)

Glad to hear yours was simply defective! There are bound to be some dead iPhone out of the millions shipped.

However, that's not the same problem we're discussing here: home screen crashes caused when you have 800 or so apps installed. Hardware swaps don't help.

Is your 6+ running well with over 800 apps? I'd love to hear one story of that being true; it would give me a new reason to hope!