You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 6-Darkish band and off yellow color top of screen on white backgrounds.

I'm wandering if anyone is experiencing the following concern that I have? I own the iPhone 6 Silver/White with 16GB mem.


Across the top of the screen on white backgrounds there seems to be a dark shadow cast from the edge.The dark shadowing is most pronounced towards the upper right corner of the screen, slightly in the bottom left (when the phone is held normal... Home button on the bottom (AKA touch ID), volume rocker on the left side).


In the first image you will observe the the upper right corner of the phone is located to the top-left of the image near "21 SEP-Sunday."


In the second image you will observe that I have rotated the screen/phone 180 degrees. The upper right corner of the phone will be in the bottom right of the image. You'll also notice that there is a dark band that runs across the top of the screen, slightly on the bottom.


I noticed this on some of the iPhone 6s at my local Apple store as well. It seemed most common with the White/Gold-silver models. The Black/Space Grays mostly had pristine screens when I compared mine next to them. I was going to show an Apple rep, but there were, no kidding, hundreds of folks waiting in two lines for an iPhone 6. So I didn't bother. I called Apple for a replacement, but they said I would need to send them the phone back first and they do not offer collateral and allowing me to keep the phone until a replacement arrives. That's bogus :-(


User uploaded fileUser uploaded file

iPhone 6, iOS 8, White/Silver 16GB

Posted on Sep 21, 2014 8:48 PM

Reply
57 replies

Oct 2, 2014 8:37 PM in response to athletejmv

Just went to my local apple store today. I was going to replace my iphone 6 which has the exact same problem with you guys. When I got to the store and checked other phones that they put on display, THEY ARE ALL HAVE A DARK SHADOW ON THE TOP OF THE SCREEN. That include iphone 6, iphone 6 plus and even iphone 5s. The funniest thing is that I talked to a apple rep, and he showed me his phone. His phone also has it and he said he didn't notice it. Then I just went home. I know even if I replace it, it is gonna has the same problem. I know it is not a big deal but it really bothers me when I read something in a white background.

Oct 3, 2014 6:23 AM in response to Lebronze James

UPDATE: I just got my 3rd iPhone 6 replacement on Tuesday and it looks good so far. The Genius in the store brought out 5 smaller white boxes to have me take my pick. It took two boxes being opened and reviewing the phone on the start up screen, before I selected this one.


If I was really nit-picky, I'd say there is a very very slight almost unnoticeable shadow just behind the battery % area. The rest of the screen looks good. The other interesting thing I noticed is that in the Apple as well as the Verizon store, you aren't able to pick up the phones as they are mounted and locked down to the table. What's up with that? Like they don't want you to feel them in your hand or tilt them to view the screen. Anyone else notice that?

Oct 4, 2014 12:07 PM in response to Linkon1lio

I really like the ios platform, but its quality is getting worse and worse. I remember when i bought my iPad last year, I had to replace it for a 4 times to get a non-defective one. I don't know what you guys are going to do with it. I am gonna return it and wait for a bit to see if they would fix or not. I just don't want to spend a 1000 dollar on a defective device.

Oct 5, 2014 2:58 AM in response to athletejmv

Hi,


my iPhone 6 64GB Space Grey has the same "darkish band"...if I hold the iPhone in the normal position, then I see something like a small light dark shadow behind the battery symbol. If I use it in landscape mode, i.e. using the calendar, then I notice a light yellow "band" at the left side (which normally is the top).


I had a lot of trouble last year with my iPad Air, changed it twice and the third device is still not perfect. I kept it because I was tired of changing and changing and changing.

Now I'm thinking about if I should try to change or simply live with the small yellow thing. My husband even does not notice it at all....but it is there (I'm not crazy :-))) I'm afraid of getting a device which is even worse or which has other problems (dead pixels, dust,..).


My question: those of you which has this darkish shadow, are you keeping the device? Or do you try to chance it as long as you get a perfect device?


P.S. sorry for my English...I'm not a native speaker ;-)

Oct 7, 2014 10:43 AM in response to athletejmv

My iPhone 6 has this shadow also, most prominent in the upper right corner and on lower brightness settings. Sometimes almost looks slightly yellow but most of the time just darker and not yellow. The phone is great otherwise and I decided not to return it as I returned 3 iPad Airs before getting a screen I was happy with and don't want to go through that again especially with a phone and contract. I also know that any genius who looks at it won't see it as a defect even though it would have still been replaced while I was in the 14 day return period. I'm trying to ignore it but my eyes are always drawn to that corner. The funny thing is that it varies in intensity to the point at times I can hardly see it and other times it is clearly there. I have looked at several iPhone -6 in the Apple store and some don't have this shadow. They are always set at full brightness and have been on all day so maybe that makes a difference. I love the new phone and iOS and wish I could stop looking at that corner. 🙂

Oct 11, 2014 8:52 AM in response to athletejmv

I also got the bad OOBE when received my new iPhone6 64G Gold on 10/9. It's really sad to saw this defect on my first iPhone. It's obvious dark area in right/top of the LCD. I had capture the compare photo with my hTC M7. Hope engineering team can seriously to figure out what happen and improvement it soon although I had decide to return it back and waiting for it be capture and fixed.

User uploaded file

iPhone 6-Darkish band and off yellow color top of screen on white backgrounds.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.