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Level 1

72 points

No incoming message sound when locked - iPhone 6, iOS 8

Hi All...

I've been trying to find an answer to this question, but have yet to resolve it. I have a new iPhone 6 plus. When a new message is received, the screen wakes up and displays the message info, but there is no associated sound. I have a sound set for messages in settings, but it doesn't matter what I choose, it still does not make a sound when an iMessage or text message comes in. The sounds do work when the phone is unlocked. I do not have Do Not Disturb turned on, the volume switch is turned on and the volume is at the top value.

Is this an iOS 8 bug? I've rebooted several times and I've done a soft reset.

Please help! 🙂

iPhone 6 Plus, iOS 8

Posted on Sep 22, 2014 8:59 AM

189 replies

Berners

Level 1

4 points

Oct 6, 2016 2:37 PM in response to GIS_Kid

I Had the same issue. But, I found my Do Not Disturb was set to manual. Not sure why that was changed but that was my fix.

Oct 21, 2016 4:38 PM in response to GIS_Kid

There is a silent lock button at the top left of the iPhone 6s plus that you can switch on or off! It's above the volume buttons! Hope this helps!

Stasz08

Level 1

4 points

Oct 22, 2016 4:27 AM in response to tyousa

This was helpful and it worked!! I have a IPhone 6s

Stasz08

Level 1

4 points

Oct 22, 2016 4:30 AM in response to tyousa

TThank tyousa this really helped my iPhone 6s problem!!

Nov 7, 2016 1:04 PM in response to Sherieberry

This was the only thing that worked for me… very relieved here!

73katy

Level 1

4 points

Nov 13, 2016 1:14 PM in response to Tiddly87

I've tired to sort this out for ages. It turned out to be Bluetooth. Doing a soft reset or changing alerts or checking do not disturb did not help but turning off Bluetooth fixed it. Although I now have to try and remember to turn it on again every time I get in the car!, Apple please sort this bug as it has affected two iPhones in our home.

Thanks Tiddly87 for posting this advice.

SCM77

Level 1

8 points

Nov 18, 2016 12:10 PM in response to GIS_Kid

So what I found was that I had this same problem when my Bluetooth was on regardless if I was connected to a Bluetooth device. My phone would ring but my text tone would not sound. I turned Bluetooth off and I could hear my text tone then....