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GIS_Kid Author

Level 1

72 points

No incoming message sound when locked - iPhone 6, iOS 8

Hi All...

I've been trying to find an answer to this question, but have yet to resolve it. I have a new iPhone 6 plus. When a new message is received, the screen wakes up and displays the message info, but there is no associated sound. I have a sound set for messages in settings, but it doesn't matter what I choose, it still does not make a sound when an iMessage or text message comes in. The sounds do work when the phone is unlocked. I do not have Do Not Disturb turned on, the volume switch is turned on and the volume is at the top value.

Is this an iOS 8 bug? I've rebooted several times and I've done a soft reset.

Please help! 🙂

iPhone 6 Plus, iOS 8

Posted on Sep 22, 2014 8:59 AM

189 replies

Kyology1

Level 1

4 points

Feb 27, 2016 4:40 PM in response to tootsielou

That is extremely unhelpful.

Kyology1

Level 1

4 points

Feb 27, 2016 4:41 PM in response to triodusiecle

So are you saying that having bluetooth turned on shuts off all sounds and alerts while the screen is off?

Mar 2, 2016 3:11 AM in response to Kyology1

I Discovered that if you have a Bluetooth tv or stereo on snd you have connected your phone to it. The phone will automatically connect to the tv or stereo thru the air play Bluetooth function. If the tv or stereo is turned on. Turn off the tv or stereo and the phone will revert back to normal and all alert sounds will come back on. Or you can manually disconnect by going to the quick pullup menu and turn off air play which will disconnect the phone from those devices. It's a hard to find solution but that's what worked for me.

Mar 12, 2016 7:32 PM in response to jenhebert

YAY! Thank you! this is the solution folks! the solution is under settings- under "do not disturb"- click off the manual button! I am now notified for my texts (when my phone is locked) Thank goodness. that was a pain in the butt!

Nvrkuit

Level 1

8 points

Apr 22, 2016 7:50 PM in response to GIS_Kid

open a text message that comes in with no sound.

Press Details and check there if "Do not disturb" is on.

Just turn it off

Visdad

Level 1

4 points

May 3, 2016 2:55 PM in response to Foofi

Thanks Foofi. This helped. I was missing lot of texts due to this issue. Now its sorted.

May 20, 2016 7:22 AM in response to Blue head

Sometimes it is the simplest things that help. Thank you. My mute button was indeed on and it actually took me a few minutes to understand it is a slide button not a push button😊 but I figured it out. Thank you again.