No incoming message sound when locked - iPhone 6, iOS 8

Hi All...


I've been trying to find an answer to this question, but have yet to resolve it. I have a new iPhone 6 plus. When a new message is received, the screen wakes up and displays the message info, but there is no associated sound. I have a sound set for messages in settings, but it doesn't matter what I choose, it still does not make a sound when an iMessage or text message comes in. The sounds do work when the phone is unlocked. I do not have Do Not Disturb turned on, the volume switch is turned on and the volume is at the top value.


Is this an iOS 8 bug? I've rebooted several times and I've done a soft reset.


Please help! 🙂

iPhone 6 Plus, iOS 8

Posted on Sep 22, 2014 8:59 AM

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Posted on Dec 15, 2017 12:56 PM

RESOLVED - I have been having this issue too for several years now. For no specific reasons, I would regularly observe that there was no more text message sound notification (silent switch and Do not Disturb functions were not activated). I would clear the bug by simply rebooting my phone (switch OFF-ON). Today, I tried again to determine the cause of this erractic behavior and I manage to replicate the bug. I can confirm that it is related to the bluetooth. I have a Denon sound system that I have equipped with a Bose bluetooth adapter (optical connection). Earlier this week, I connected to my sound system to listen to Sirius music from an App on my iphone 6. Since then, there was no more text message sound notification. Even if my sound system is turned off and the Sirius App is closed, the phone remained connected to the Bose Bluetooth adaptor. I switched OFF-ON the iphone bluetooth and voila! The Bose bluetooth adaptor was longer connected to the phone and the sound notification of text message went back to normal. I tested one more time to confirm and validated that the same bug occured (no sound), disconnected the bose adaptor from my iphone bluetooth and the notification sound was back.

189 replies

Sep 1, 2015 10:30 AM in response to GIS_Kid

I was having this issue and found the culprit in my case. My Apple Watch. It is the only bluetooth device hooked up to my iPhone. When I disable bluetooth on the phone, I get text tone while the phone is locked. When I turn Bluetooth on and my Apple Watch is the only Bluetooth device connected, I do not get text tones. When I leave bluetooth on my phone turned on and also turn my Apple Watch off, I get text tones while my iPhone screen is locked. When I turn my Apple Watch back on, I stop getting text tones while my screen is locked. It seems that my phone may be treating my Apple Watch like a bluetooth headset, yet no sound comes out of the Apple Watch. In my case, the combo of Bluetooth and my Apple Watch appear to be the culprits here.

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No incoming message sound when locked - iPhone 6, iOS 8

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