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GIS_Kid Author

Level 1

72 points

No incoming message sound when locked - iPhone 6, iOS 8

Hi All...

I've been trying to find an answer to this question, but have yet to resolve it. I have a new iPhone 6 plus. When a new message is received, the screen wakes up and displays the message info, but there is no associated sound. I have a sound set for messages in settings, but it doesn't matter what I choose, it still does not make a sound when an iMessage or text message comes in. The sounds do work when the phone is unlocked. I do not have Do Not Disturb turned on, the volume switch is turned on and the volume is at the top value.

Is this an iOS 8 bug? I've rebooted several times and I've done a soft reset.

Please help! 🙂

iPhone 6 Plus, iOS 8

Posted on Sep 22, 2014 8:59 AM

189 replies

Philly_Phan

Level 7

20,725 points

Jul 13, 2015 7:08 AM in response to GIS_Kid

First, it's not a bug.

Do you have ANY "Do Not Disturb" functions turned on? If so, that will silence ALL txt alerts.

Jul 18, 2015 1:21 PM in response to xeonic84

Thanks - this works

My problem was that all other sounds EXCEPT message notifications worked and your solution sorted it.

Thanks again!

Prezzy

Level 1

0 points

Jul 21, 2015 6:26 AM in response to GIS_Kid

Must be just a glitch they can sort with next update. Mine didn't work after using the Jack socket to connect to my car stereo & Bluetooth for hands free phone. Text sounds & music stopped playing through phone speakers. Quick reboot & it worked again

Jul 26, 2015 6:20 PM in response to GIS_Kid

I have a similar problem; I get the sound but it is so soft I can hardly hear it when the phone is next to me. Across the room, no. The phone ringtone is ok. Rebooting helps, but it doesn't last.

bigrin

Level 1

0 points

Aug 10, 2015 7:33 PM in response to bernakovichfromde

Similar problem as articulated in this thread. Went to my settings, notifications and activated alert sounds for each item; ie: messages, incoming emails, etc. All good now.

Aug 23, 2015 12:15 PM in response to GIS_Kid

Go to settings.

Sounds.

Lock Sounds.

Turn it off.

This worked for me with iPhone 5

Sep 1, 2015 10:30 AM in response to GIS_Kid

I was having this issue and found the culprit in my case. My Apple Watch. It is the only bluetooth device hooked up to my iPhone. When I disable bluetooth on the phone, I get text tone while the phone is locked. When I turn Bluetooth on and my Apple Watch is the only Bluetooth device connected, I do not get text tones. When I leave bluetooth on my phone turned on and also turn my Apple Watch off, I get text tones while my iPhone screen is locked. When I turn my Apple Watch back on, I stop getting text tones while my screen is locked. It seems that my phone may be treating my Apple Watch like a bluetooth headset, yet no sound comes out of the Apple Watch. In my case, the combo of Bluetooth and my Apple Watch appear to be the culprits here.

osy2015

Level 1

0 points

Sep 14, 2015 6:13 PM in response to Tyler.Reichelt

It was exactly the same case for me. I un-pair Apple watch and text notification sound back with locked screen.

I also noted that Apple Watch battery was almost off (never happened to me before). Probably Apple Watch stuck with something...

Sep 26, 2015 2:26 AM in response to GIS_Kid

I noticed that my iPhone 6 has gotten stuck in "Headphone mode" - with the result that i do not hear the messages http://www.iphonetopics.com/iphone-stuck-in-headphones-mode/ With headphones on i hear the keyboard being clicked and messages coming in!

When unplugging headphones the phone still is in headphone mode though… :-(

Sep 27, 2015 11:20 AM in response to iBrando

After trying everything in this thread, up to here, this worked! Who'd-a-thunk.....there's a do-not-disturb setting for each individual contact. Useful if you know about it. A possible nightmare if you don't! This is a new 6S. Must set up with this option activated. At least I learned something new. Thanks.

Oct 5, 2015 3:36 PM in response to GIS_Kid

I Just went to setting, pulled up notifications, went down to messages, and the messages were turned off in the notifications. We have to have the notifications turned on regarding the messages in order for us to get sound when we're texted. Have a blessed and pleasant evening everyone.