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KULIK121 Author

Level 2

171 points

iPhone 6 Plus Volume

I recently purchased an iPhone 6 Plus and I noticed that the volume when on a call is very, very low. I turned the volume all the way up and there is still no improvement. When I had my iPhone 5S, I was able to actually turn down the volume because it was loud. Is anyone else having this problem?

Device: iPhone 6 Plus

Capacity: 128GB

Color: Black/Space Grey

*Phone volume is normal when on a call through Speakerphone or BT connection. Volume level problem is only experienced when using the ear piece.

iPhone 6 Plus, iOS 8

Posted on Sep 22, 2014 2:32 PM

291 replies

Jan 26, 2015 5:57 AM in response to AdmontVT

Hi I had the same problem I have removed my plastic screen case now and the volume is perfect 🙂

Jan 26, 2015 5:59 AM in response to gruffalo62

CCheers this worked saved me a trip to Apple

FISC1997

Level 1

8 points

Jan 28, 2015 8:15 AM in response to RPW1948

i have the same issue on my 6 plus but not all the time - sometimes I hear the caller perfectly well other times not at all and it can change within the same call - I just updated the software to 8.1.3 - no change

Feb 8, 2015 11:24 AM in response to KULIK121

Go to Settings>General>Accessibility and turn off Phone Noise Cancellation. That works 🙂

Morpheby

Level 1

0 points

Feb 8, 2015 3:10 PM in response to KULIK121

I've disassembled the body, removed the earpiece and put it back. It actually did the thing and the sound is back to normal. The earpiece connection seems to be quite prone to oxidizing. Obviously, I would NOT recommend doing this, better just bring your phone to AppleCare.

tgp7

Level 1

8 points

Feb 19, 2015 12:01 PM in response to Justnslayer

Uh, you're wrong dude. Stay out of this discussion.

chrizile

Level 1

0 points

Feb 22, 2015 11:37 PM in response to KULIK121

http://www.howtoisolve.com/how-to-fix-low-or-increase-call-volume-in-iphone-6-6- plus/

found a solution

Kentter9

Level 1

0 points

Mar 7, 2015 11:09 PM in response to chrizile

Turn off phone noise cancellation and then turn on your mono audio. Its under general > accessibility.

Mar 8, 2015 7:51 PM in response to Kentter9

I had a problem with no volume at all when I rec'd a call or while trying to play music over my iPhone 6+. Started reading these posts which got me looking at settings. I turned my Bluetooth setting to off and the audio started working fine. Not necessarily a fix to all these problems but it worked for me. FYI

kali58

Level 1

0 points

Mar 27, 2015 6:31 AM in response to KULIK121

My ear piece on my 6 plus had low volume I tried all the suggestion you guys had mentioned ... But what I did , was I got a Q-Tip put a little alchol moisiened the tip a little bit and cleaned the ear piece,And low and behold my volume was restored.. The ear piece was dirty and clogged.. Try it...

Gary990

Level 1

0 points

Apr 8, 2015 8:28 AM in response to gruffalo62

Class, I was that numpty, thank you!

Apr 21, 2015 4:30 AM in response to Gary990

I also have a 64gb 6+ with very low call volume. Making a call while driving is nearly impossible. I tried reset settings, factory restore, bt off apple store and now doing mono audio but havent made a call yet. I purchased from Sprint in November 2014, actually my 2nd unit the first one earpiece was dead upon opening.

When i took phone to Apple Store the tech told me this volume was normal and he let me hear his which was also low. My phone does not have the protective cover on it but it does have the Glass Invisible Shield. My wife has the 6 with the same Shield and hers sound drastically louder than mine.

Apr 21, 2015 4:29 PM in response to kali58

Same problem. For me at first the volume was fine (maybe a little bit lower than with my iphone 5, but not low enough to be bothersome). However, a few days ago I got a phone call and could barely hear the other person. I thought it was their issue but then it happened with every caller after that, the volume was so low I could barely hear them and I even had to appologize and hang up on a few callers. I also tried listening to old voicemail messages and those were barely audible as well. I tried everything mentioned in this forum and nothing worked. Resetting, restoring to default settings, deleting the phone and starting over, turning off noise cancellation, switching to mono...nothing. Then I read kali58's suggestion and thought I would just try, not really expecting it to work.

But it did work!

I dipped a Q-Tip in alcohol and rubbed it on the earpiece, then dried it with the dry end of the Q-Tip. I did it 4 or five times but it wasn't even coming out visibly dirty. Then I tried listening to a voice mail message and it did seem to sound louder, I did the Q-Tip thing a couple more times and then made a phone call and it DEFINITELY sounds normal now. Thank you kali58!