iPhone 6 Plus Volume

e 6 today i did the activation then res tored all data from my PC after that i tried to make a call but I can't hear the person and also he's cant hear me as well even the speaker options inactive ?

The volume for voice calls can be adjusted only when you are on a voice call. To

turn up the volume, first make a call. After the call is answered, press the

Volume up key until the preferred volume is reached

I think the majority of us know this. At least I hope so.

You really helped me with this post. Had exact same problem and just noticed that the original film was covering the mike. Simple Works! Thanks!

That plastic film that came on the phone isn't designed to be a screen protector, it's packing material. There are clear film and solid screen protectors you can buy to cover the glass, but with normal use since launch day, I don't have a single scratch on my phone. I've had every iPhone since 2007 and have never used anything to cover the glass.

Its a product issue, not sure if hardware or software. After swapping 2 phones, its still the same. I am so much into apple ecosystem that moving to Android so soon is hard too. Just trying to adjust with this huge limitation(at least for me) on my $1000 phone.

Funny that when I called apple care, they suggest to put phone right 'on the ear'. However, the phone has high SAR rating and we better keep a distance of 5mm between ear and phone. They are asking us to choose between voice clarity or potential brain cancer 🙂

my 6 plus froze during update, so i was at the apple store yesterday.. they restored and updated the phone, but when i asked them about the low call volume (i thot it was better, but it's still way low compared to my old 4s), they took it into the back and when the guy came back he said it sounded normal to him and to the tech.. he came up with several excuses not to exchange the phone for me.. so as much as i would like to "like" this phone, for $1000, i can't justify it anymore.. returning it tmrw..

Hi also recently purchased IPhone 6plus and had the same problem. After removing the plastic film originally from the package my problem with the low volume was solved and hope it works for you too.

Same problem here....

Device: iPhone 6 Plus

Capacity: 64GB

Color: Silver

Even worse is that the speaker phone does not work either. When using speaker phone, it becomes one way communication. The recipient could not hear anything I said, but ironically, I could heard from the recipient with norma volume with speaker on.

I ended up using headphones to take phone calls.

I Had the same problem. I kept the original screen protector on until my glass one came. Once I took it off I didn't have any more problem. Check if that's the issue. If not you may just have a defective phon

Not trying to offend anyone...

Respectfully, can we please not talk about that protective screen that comes with the phone.

I am not the smartest person around but that protective screen very visibility covers the earpiece and most of the folks remove it before using the phone.

For my phone, for sure, its not the case. Quick test with my old iPhone 5 shows there is an issue with my iPhone 6 plus

update: so i went back to koodo and told them how the apple store had disappointed me.. the koodo girl gave me a new phone to try.. i had her try out the call volume of the new one while i was there.. from the landline, she agreed the call volume was really low.. but then from her cell phone, the call volume was ok (not perfect, but hearable).. the new headphones much better than the ones that came with my original 6+.. so i'm trying to take most calls on the headphones too.. i'm still 6+er for now..

Respectfully, at least 8 or 10 people have responded here in this very thread saying that leaving the plastic cover on WAS their problem. I've also seen it many more times than this in other threads on this forum over the years, so it absolutely is a valid troubleshooting step for this problem. Although it might not be the solution to YOUR problem, the suggestion has obviously helped more than a handful of people, so why would you think it should not be mentioned if could help people other than yourself?

Double post, my apologies.

I just picked up a new iPhone 6 Plus (64GB, Black, Verizon) from Best Buy few days ago and discovered this low phone call volume issue that everyone on this post is experiencing. I too was frustrated to find that such a basic feature of a telephone is causing such grief for many; let's face it, as smart a phone this may be it's still a phone which must provide its basic needs, which is call quality.

After having read all the posts and finding no credible fix, let alone discovering what is the actual problem, i.e., hardware or software issue, I had decided I would be returning the phone back to BB. However, this morning I discovered something which may shed some light onto this problem and a solution as well. By the way I had followed all the advices which had been posted previously to my post, including removing the film over the earpiece by way of cutting out the portion covering the earpiece, all to no avail however.

The fix, at least for me was the following: go to 'Settings' --> 'General' --> 'Accessibility'. From 'Accessibility' scroll down to 'Hearing' section to find 'Phone Noise Cancellation'. Set the PNC to 'Off" position (by default the PNC is set to 'On'). Once I did this the call volume increased dramatically, almost to the point of this becoming a non-issue. This apparently lends me to believe is a software issue because the purpose of PNC is to reduce ambient noise during phone calls when one is holding the receiver to one's ear. Therefore, once PNC is disabled the phone does not interfere with the incoming call volume.

For now, I may just keep my iP6+ because aside from this call volume issue, which is now addressed via PNC setting, is a great piece of hardware. I hope many would read my post and try this adjustment to confirm if positive results can be had like mine. Please follow up by posting your results.