iPhone 6 Plus Volume

I recently purchased an iPhone 6 Plus and I noticed that the volume when on a call is very, very low. I turned the volume all the way up and there is still no improvement. When I had my iPhone 5S, I was able to actually turn down the volume because it was loud. Is anyone else having this problem?


Device: iPhone 6 Plus

Capacity: 128GB

Color: Black/Space Grey


*Phone volume is normal when on a call through Speakerphone or BT connection. Volume level problem is only experienced when using the ear piece.

iPhone 6 Plus, iOS 8

Posted on Sep 22, 2014 2:32 PM

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Posted on Sep 11, 2017 3:12 AM

Me too, I tried almost everything, until I used a piece of facial cotton, with a few drops of alcohol(those for nail polish) and clean my earpiece. Now I have to tune down a little bit of my volume. You may try this, it might be some ash or dirt blocking the earpiece.

291 replies

Aug 4, 2017 8:46 AM in response to KULIK121

I noticed a lot of people were having an issue with the volume on an iphone 6s, when making or receiving a call. Mine had been getting worse and worse. I called tech support and got nowhere, and googled ideas to resolve it, and nothing worked. I called my local US Cellular store, and the answer they gave me worked perfectly! You can either use compressed air or a brush, on the front of the phone-at the top-the long line that runs left to right. Dirt/dust/ear wax all accumulate in there. it was about a 2 second fix, and now I can hear perfectly!

Aug 10, 2017 1:40 PM in response to KULIK121

Folks - I know this is going to sound really obvious... but you might want to check and see if the screen covering the speaker slot is full of lint. If you carry the iPhone around in your pocket/purse it will get clogged like a laundry dryer lint screen over time. this will definitely "lower the volume level" to your ear. To clean just take a piece of sticky tape (like a small piece of duct tape) and place it over the ear slot and work your fingernail over it. Then pull it off - I bet a dollar you'll find a nice strip of lint/gunk - like waxing hair away. Then even give it a scrub with an old toothbrush for good measure. I have found this to happen when "having trouble charging" too... the charger slot was plugged up with lint! Hope this solves your problem because it's not an "Apple Hardware" issue or anything with "Hearing Aid Mode" at all!

Sep 23, 2014 4:35 PM in response to KULIK121

I was having the same problem. I sent a text to my sales rep..... Because I couldn't have heard him on the phone. He called me on my cell and while the call was open had me hit the up volume on the side of the phone. That is how to adjust that volume... Not in settings. The volume control in settings is for the ringtone, and other sund effects. It worked for my phone. Hope it works for yours.

Sep 24, 2014 5:47 PM in response to KULIK121

I just received my 6 Plus today, and I'm having the same issue. When playing a video or music the speaker volume can be increased to the point of being loud. After making a few phone calls and putting the volume up to the max, it was still very low. I had a 5S prior to the Plus and would never be able to put it up to max and keep it anywhere near my ear.

Sep 24, 2014 11:20 PM in response to KULIK121

Ugh! I am also having the same problem! The volume is fine with the headphones or the speaker, but it's so low when just using the phone normally that I often can't hear well. Is this something that can only be addressed by getting a new phone or making a hardware adaptation of some kind, or is it something that could be addressed with a software update in the near future?

Sep 25, 2014 10:20 AM in response to crosswire

I called Apple Support and they had me do both a soft and hard reset/ restore without using the saved backup. Neither worked, volume still too low. I live 1 1/2 hours from the nearest Apple Store. The good news, they are going to send me a new phone. The bad news, they charged me $29 for the express service and put an $800 hold on my credit card until they get my old phone back. I hope my phone was part of a bad batch and not a entire iPhone 6 Plus issue. I'll post the results when my new phone comes in.

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iPhone 6 Plus Volume

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