iCloud uninstall/upgrade error 2343

I have iCloud 3.1 running on Windows 8.1 x64 without problem. I'm trying to upgrade to 4.0 through Apple Software Update and I was getting an error. I have also tried to uninstall iCloud entirely or do a repair and I get the same error each time:

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2343.

On the main uninstall window the step it is on says: Status: Removing INI files entries

I've tried uninstalling with RevoUninstall Free, but iCloud isn't listed in its view. I ran the Microsoft FixIt and it ran for more than 2 hours and never finished. After that, iCloud was missing from the Programs and Features window but I still couldn't install 4.0

I did a System Restore to last week and the same error.

How can I get it fully uninstalled or find out what INI file it is trying to look at?

The only thing I can think of is that I used to have Office 2013 installed which I have since uninstalled and maybe iCloud was still trying to point to that, although I was only using iCloud for Photostream and nothing with syncing contacts or e-mail.

I tried running ProcessMonitor while unininstalling to see if I could see what it was attempting, but didn't find it.

Posted on Sep 22, 2014 2:26 PM

68 replies

Apr 25, 2016 4:13 AM in response to autoexec

Works perfectly for removing icloud. Thanks

Apr 26, 2016 1:02 PM in response to autoexec

Simple and effective. Thanks!

Why on earth does Apple's install/uninstall procedures on Windows have all those problems? I don't even think it is intentional. It must be incompetence or lack of testing (just like the code rot/error creep in El C®apitan). Ahhh... that also helped (the venting ;-)

Apr 27, 2016 5:25 AM in response to autoexec

I would like to award this person for smartest person in the room 2K16 for his help

Jun 1, 2016 7:12 AM in response to MallocArray

Hello,

I had the same problem with my PC with Windows 10.

I could not normally uninstall icloud via Windows control panel.

I made a search for uninstallers and chose IObit Uninstaller.

then I downloaded in link: http://www.iobit.com/en/advanceduninstaller.php (freeware).

I uninstalled icloud using IObit Uninstaller, and also made the same cleaning the registry.

After I restarted the PC and could usually install icloud via Apple update.

Application has been successfully installed.

I have helped.

Hugs.

Oct 19, 2016 4:35 AM in response to autoexec

Thanks Autoexec it worked for me

BeGLAM

Level 1

4 points

Jun 14, 2017 10:32 AM in response to autoexec

This fixed my issue with the simplest solution on this thread Thank you so so much

CramerCC

Level 1

4 points

Jun 22, 2017 9:46 AM in response to autoexec

Thank you, this worked for me.

Aug 16, 2017 9:21 AM in response to autoexec

Thnks. Its done

(The file was already present in the system and I replaced it and it worked.)

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iCloud uninstall/upgrade error 2343