loose screen on the iPhone 6?

Does the top left corner of the iPhone 6 have a slight give when you press on it? Every other corner seems to be solid except for that one corner. I will avoid pressing on it but my concern is that it may become loose in the future.

Posted on Sep 22, 2014 6:13 PM

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252 replies

Sep 24, 2014 10:11 AM in response to JB088

Well I just had a chat with apple support and they said they would like to see it, but after I told them I don't want my brand new phone opened up and tampered with they said they would likely just exchange it.


I am going to look at bit mental when I try to demonstrate what I mean, by tapping on the screen and letting them listen for the clicking sound - as you cannot see any movement but it sounds rough.


I will pop in the the local shop on Saturday.


JB088 - does the screen sound all solid and firm all over on your new one?

Sep 27, 2014 1:14 PM in response to JB088

I had the same problem with the right side of the iPhone 6 the screen seemed loose behind the camera it also made a clicking sound when I presssed it although I could not see any movement.

I seem to have sorted the problem by holding the problem area between my index finger and thumb with both hands roughly half way across the iPhone and pressing hard as if to try and bend it don't worry it won't bend your only holding it your fingers

What seemed to happen for me when I performed this is I heard a little click .When I checked the screen the movement had gone .

I Don't know if this will work for everyone but it worked for me!

Good Luck

Sep 29, 2014 11:12 AM in response to JB088

I have iPhone 6 64g. My loose screen is on the bottom right. At first I thought it had something to do with the speaker being right behind it, but after reading this thread (which I'm glad I did), I've made an appointment with the Apple Store. I have a feeling they're going to replace this one because it's pretty loose. Thanks for all the comments. I was just going to take the risk and keep it.

Sep 29, 2014 12:40 PM in response to JB088

Guys, this is the kind of issue you might just want to deal with for awhile, but not for more than a yr. Other issue may come up that are not covered, or, you may start getting scratches and nicks, etc. If you can wait till the 1 yr warranty is about to expire, THEN, go get your new phone and get everything looking brand new again. Better phone, better re-sale. Replace it now, and you'll have a 2 yr old crappy phone when you need to sell it.


And yes, I have the same issue. One reason you might not want to follow my advice above is if you are about to put on a very expensive screen/body protection that you cannot reuse and don't want to have to buy again. But, even the tempered glass protectors are going for reasonable prices now. (Armor Tech Ballistic for example). Just don't let it get SO banged up that apple doesn't cover it because it looks like it was dropped or abused, which will not be covered.


Mark

Oct 8, 2014 10:04 AM in response to JB088

I have this, too. And it's very bad!!! I would have loved to post a video. I can see slight movement when I press down the display there. I exchanged the iPhone 6 three times and only one didn't have this problem. But I had to send it back cause the touch id was broken. All of them had a loose display on the left side, one on the right side. The one with the problem on the left side had a smooth "knock knock" sound, the one with the problem on the right side has a very loud cracking sound. This is so annoying. I guess it is a problem because the iPhone display has a very strange attachment. Other displays like the ones from Samsung are much more tight in place.

The Apple employee from Apple Care told me that they have had some people with this problem before me. The 5S (some of them) had this problem, too. Apple needs to rethink the attachment of the display. 900 Euro for a loose display is way too much.

Oct 16, 2014 7:36 AM in response to Be.Safe

I have had exactly the same problem. My Iphone 6 screen was loose at the top left corner. It made a klicking sound, and a slight movement when pressing the display there. I have send my IPhone 6 back to the Apple store, and i am waiting to get my money back. I want to order a new one but it seems a lot of people have this problem with the screen. Maybe it is better to wait until Apple has a fix for this problem.

Oct 16, 2014 5:45 PM in response to JB088

I have a clicking noise near the volume buttons as well. Sometimes it also clicks in the upper-middle of the screen. It doesn't do it all the time, but when it does do it it almost seems like another button the noise can be so loud. I'm wondering if as the iPhone gets used and heats up internally it causes the clicking (or, conversely, makes it go away); I haven't been able to figure out a pattern in terms of what makes it click or what allows it to go back to being solid to the touch. Any one else experience the clicking in phases? Since it doesn't seem to impact the performance of the screen (it's just kind of annoying and feels cheap) I'm wondering if I should keep the phone for a while and see if it gets worse. I know there's a one year warranty, but is Apple more likely to just replace it for me now than they would, say, 6 months from now? Or, if I bring it in in 6 months with the same problem will they make me send it in to be repaired (meaning that I'd be without a smart phone while it gets fixed)? Anyone know Apple's policy on just replacing a phone with a brand new one as opposed to making you send it in to be repaired? Thanks in advance for your input.

Oct 19, 2014 6:10 AM in response to larsfromomaha

this is the real definition of cheapness !! once they released the phone i bought the 6 plus and it got a bit bended took it to apple store and i asked for the normal 6 so they gave me the iphone 6 i unboxed the phone in apple store and i noticed that loose screen in the top left of the phone where the volume buttons i asked the guy from the store if this is normal he was like ofcourse not and he swapped the phone the new was fine, went home and while i was putting my sim card i noticed that freaking antenna cut the line was not completed for some reason lol drove again to the store showed it to the same sales man and he was very embarrassed swapped the freaking phone again i told him to unbox the phone by him self he unboxed it and he checked the phone by him self and heard the clicking sound from the top left side before evening putting the phone in my hand so as usual he asked for a swap and i was like please NO !!

so he called the manager to do the refunding process and the manager was like you can always come back again to get the phone you wanted without any issues and i was yeah sure 🙂.. 2 weeks after i was like lets give it a shot because i really want that iphone -.- , here we go am at the store after i booked the phone through their website unboxed the phone and BOOOM the screen is loose from that stinky top left side i wanted to smash the phone into the ground but i just smiled at his face and before i even say anything he took out his touch machine and was like should we start with the refund process ?? i was speechless to be honest so i smiled again lol !! the point of this experience is when you aim on Apple brand you do that because of their high standards products and their and you spend thousands at their store knowing that the price's meets the standards (typing this paragraph from one of their products the amazing mac pro ) , but after this experience i have to rethink again about my concept and enjoy my disappointment and say RIP Steve Jobs

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loose screen on the iPhone 6?

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