loose screen on the iPhone 6?

I live in Finland and had bought the device from here only. We don't have Apple Stores in Finland, but instead have "Authorised Premium Sellers" Tector. I had submitted the phone to them for replacement, but they didn't sent it to apple.

They just repaired it themselves stating that:

"Clicking sound reduced slightly after repair"

its a "feature" and

"problem may occur again".

When I insisted them to send it to Apple and let Apple take a decision. They said that they would discuss the case with Apple only if I agree to pay them Eur 30 for explaining my case incase Apple doesn't cover it under warranty !!

I have taken the phone back from them, but since they have repaired the problem, the clicking sound has reduced a little bit. I called Apple, and they told me to contact the Carrier from whom I purchased the phone.

Not sure what to do now

No the guy took it to the back and fixed it, however he said if he wasn't able to fix it he would give me a replacement. So just make an appointment at the genius bar and they should take care of you

Please Suggest a Solution

I have this slight clicking on the top right corner(near camera), i noticed it for the first time in the 1st week of my purchase.

I bought it from a Premium Reseller in India and since we do not have genius bars here in India, I took it to them.

The problem is that the clicking is hard to reproduce, it usually returns during usage, when the phone heats up and takes barely any pressure from the thumb. Sometimes It makes clicks that can be heard from a distance of 3 feets. Sometimes you can just feel it under the thumb and at other times it just vanishes.

At the re seller store, I managed to demonstrate the clicking, but they said that the issue does not seem too big and asked me to submit my phone for 3 days.

They told me that it will take 3 days to take it to service center and check out the issue. On my demand for a replacement, they asked me to go to the nearest service center and ask them for it.

I feel that the quality is really lacking and I expect more from a 1000$ phone. What should I do ?

thanks

On Dec 6th we bought two iPhone 6 (64's) at a local warehouse store. A few days later mine (space gray) started clicking on the bottom left when pushed and there seemed to be a very slight deflection where the glass was separating from the case. I had no idea what was going on, but I ended up taking it back and trading it in for a 128 so I didnt think much on it. The new 128 seems fine now with no issues. A few days ago our second iPhone 6 (64, silver) bought on Dec 6th started doing the same thing, but on the lower right side. This struck me as odd for it to happen to another phone, so I started googling and found this thread. I called Apple Care and explained what was going on - they set up an Apple Store Genius Bar appointment for later that day and arranged for a replacement. Went to the Genius Bar appointment and within 15 minutes walked out with a brand new replacement phone. Very easy process, but it seems to me there must be some defects coming out of one of their factories - and I got two phones at the same time that had the issue. I wish the QC was a little better, Apple should have realized there was a problem and fixed this by now - but at least getting a replacement phone was little to no hassle.

I Paid U.K. Price £700 for mine, I sometimes get a tiny click when I hold bottom left or right hand corner of the phone, it doesn't seem like anything major, if it gets worse, I'll visit an Apple Store.

Hi I have an iPhone 6 64GB Silver and found this problem today. I took my case of and tapped the left hand corner and it made a clicking sound. The only thing that could of done this is by taking my case off. If that is the case will I get a new device covered by warranty because on my iPhone 4s I would always take my case off and there was no separation between the screen and the chassis .

Cheers,

Make an appointment at your Apple Store Genius Bar and show it to them. If they believe you have a manufacturing defect, they will replace your phone. Please note, replacements may be refurbished devices, per the terms of Apple Warranty on iPhone replacements. However, that should not be cause for concern as a refurbished phone is new in every way and has been inspected to a higher standard than one coming off the manufacturing line.

They will replace it. But be aware that the new one will have the same issue. I exchanged my iPhone 6 128 GB six times. All of them had this problem. I kept the one with the smallest issue. But this will definitely be my last iPhone, cause Apple seems to be not interested in fixing this. This problem is out there since the iPhone 5. it's because of the really bad fixation of the display. The display is too loose. No Galaxy or Sony phone has such a problem.

I sent videos, a letter and a picture of an opened 5s to Apple (and I highlighted the areas where the problem is), but I never got a response or anyrhing.

Apple is not on a good way. The software became much weaker, the devices come with a lot of hardware problems...

It's more mass production, not class production.

The only thing I don't get is that there are so many users out there who say that they don't mind this 'clicking' or a loose display.

But how can this be ok if you paid 899 Euros for a phone?????

So in November, Apple replaced my iPhone 6 because of the clicking on the bottom left of the screen.

Today, I found that on the new iPhone, the bottom right clicks.

Annoyed, heading to Apole if it gets worse like last time.

See here:

www.youtube.com/watch?v=L8PybOr5kr8

Best advice is probably to put the phone, immediately out of a box, in a hard case and be cautious of not stressing the shell while you do so. Due to the very thin design, the areas around cut-outs may be vulnerable if you plan to carry your phone in your pant's pockets (tighter pants, I.e. Jeans). Based on the youtube movie, the way you put your phone in your pocket--screen vs. shell against your leg-- may also impact how the phone bends and stresses the shell causing or perhaps removing the clicking noise?

FYI, I have this issue and indeed started after a night out in which I carried the phone in my jeans. I have an appointment at the Apple Store next week....

My brother bought my a UAG case that shipped on the same day the iPhone arrived (Sept. 19)

The first iPhone had the clicking right out of the box. The replacement iPhone has recently started clicking - the iPhone has always been in that case since I got it. Also, I don't wear very tight jeans (or other tight-fitting pants), and since it was discovered that iPhones can bend with the right amount of pressure, although unlikely, I always take my iPhone out of my pockets before engaging in any such activities where the iPhone is vulnerable.

I will go to Apple if the clicking gets as bad as it was on my initial iPhone.

How long did it take for the 2nd phone to start clicking?

Watching the YouTube movie and how easily the girl can remove the issue it appears that it takes just a bit of stress on the shell to set it off--no need to truly bend it.

I will wait for my visit at the Apple Store and see what they recommend ....

How long did it take for the 2nd phone to start clicking?

Watching the YouTube movie and how easily the girl can remove the issue it appears that it takes just a bit of stress on the shell to set it off--no need to truly bend it.

I will wait for my visit at the Apple Store and see what they recommend ....

UPDATE: I went to the Apple Store and they did exchange the phone, no questions asked. The employee said it was due to a manufacturing defect, the glass did not bond properly to the LCD. I asked if it has been a common issue and he said not very common for iPhone 6, he said he saw 2-3 iphone 6 with the same issue.

Anyway, new phone for me, the process was easy, I had a iCloud backup, so smooth sailing and walked out of there with a new phone in half an hour. I will post again if I will have problems with the new phone, so far so good. FYI, I have now the phone in a case.

Well Im batting 2 out of 2 with this problem will be going in next to exchange for a new phone. my first phone was delivered with loose glass in the top left... and this one is loose after only a month of use. Starting to miss my iPhone 5 now!

Screw that you shouldn't need to put your phone in a bulky case to protect it from regular use. Maybe apple should give these cases away with the phone or fix the issue with a new design and upgrade everyone for free! I'm really irritated with this problem my first phone shipped with loose glass and my new phone is now loose. Im thinking they are extremely fragile if this damage happened to the first phone during shipping. If i wanted phone problems I would have gotten a galaxy for less than half the price!

APPLE GET IT TO GATHER AND FIX THIS

sincerely,
an almost ex-loyal apple consumer