loose screen on the iPhone 6?

I live in Finland and had bought the device from here only. We don't have Apple Stores in Finland, but instead have "Authorised Premium Sellers" Tector. I had submitted the phone to them for replacement, but they didn't sent it to apple.

They just repaired it themselves stating that:

"Clicking sound reduced slightly after repair"

its a "feature" and

"problem may occur again".

When I insisted them to send it to Apple and let Apple take a decision. They said that they would discuss the case with Apple only if I agree to pay them Eur 30 for explaining my case incase Apple doesn't cover it under warranty !!

I have taken the phone back from them, but since they have repaired the problem, the clicking sound has reduced a little bit. I called Apple, and they told me to contact the Carrier from whom I purchased the phone.

Not sure what to do now

I have the same problem too!! Top left is popping and didn't notice until I took the case off. Taking it to Apple tomorrow and they better give me a new one 😠

Did they give you a new one? Have the same problem. Bought my iPhone 6 yesterday and I am experiencing the clicking noise at the top left corner.

No the guy took it to the back and fixed it, however he said if he wasn't able to fix it he would give me a replacement. So just make an appointment at the genius bar and they should take care of you

I had got mine repaired last Monday, and after 7 days the screen has become loose again and the clicking sound is back. Will go again to Apple/Carrier.

Please Suggest a Solution

I have this slight clicking on the top right corner(near camera), i noticed it for the first time in the 1st week of my purchase.

I bought it from a Premium Reseller in India and since we do not have genius bars here in India, I took it to them.

The problem is that the clicking is hard to reproduce, it usually returns during usage, when the phone heats up and takes barely any pressure from the thumb. Sometimes It makes clicks that can be heard from a distance of 3 feets. Sometimes you can just feel it under the thumb and at other times it just vanishes.

At the re seller store, I managed to demonstrate the clicking, but they said that the issue does not seem too big and asked me to submit my phone for 3 days.

They told me that it will take 3 days to take it to service center and check out the issue. On my demand for a replacement, they asked me to go to the nearest service center and ask them for it.

I feel that the quality is really lacking and I expect more from a 1000$ phone. What should I do ?

thanks

You should ask Apple to replace the device under warranty. Use the Contact Us link at the bottom of this page.

On Dec 6th we bought two iPhone 6 (64's) at a local warehouse store. A few days later mine (space gray) started clicking on the bottom left when pushed and there seemed to be a very slight deflection where the glass was separating from the case. I had no idea what was going on, but I ended up taking it back and trading it in for a 128 so I didnt think much on it. The new 128 seems fine now with no issues. A few days ago our second iPhone 6 (64, silver) bought on Dec 6th started doing the same thing, but on the lower right side. This struck me as odd for it to happen to another phone, so I started googling and found this thread. I called Apple Care and explained what was going on - they set up an Apple Store Genius Bar appointment for later that day and arranged for a replacement. Went to the Genius Bar appointment and within 15 minutes walked out with a brand new replacement phone. Very easy process, but it seems to me there must be some defects coming out of one of their factories - and I got two phones at the same time that had the issue. I wish the QC was a little better, Apple should have realized there was a problem and fixed this by now - but at least getting a replacement phone was little to no hassle.

I got a replacement phone from Apple finally, as the problem resurfaced within 7 days. The new phone seems ok

I Paid U.K. Price £700 for mine, I sometimes get a tiny click when I hold bottom left or right hand corner of the phone, it doesn't seem like anything major, if it gets worse, I'll visit an Apple Store.

Hi I have an iPhone 6 64GB Silver and found this problem today. I took my case of and tapped the left hand corner and it made a clicking sound. The only thing that could of done this is by taking my case off. If that is the case will I get a new device covered by warranty because on my iPhone 4s I would always take my case off and there was no separation between the screen and the chassis .

Cheers,

Make an appointment at your Apple Store Genius Bar and show it to them. If they believe you have a manufacturing defect, they will replace your phone. Please note, replacements may be refurbished devices, per the terms of Apple Warranty on iPhone replacements. However, that should not be cause for concern as a refurbished phone is new in every way and has been inspected to a higher standard than one coming off the manufacturing line.

My question is that if it was me by taking my case off surely they would replace it because surely an iPhone 6 can withstand a case being taken off without the screen and chassis seperating

cheers,

Putting on or taking a case off an iPhone should not cause the screen to be loose.

The case is rather a tight fit but do you reckon they will replace the unit for me?