loose screen on the iPhone 6?

I experienced the same issue. Got my first iPhone 6 from the Apple store in Basel about 2 weeks ago. After 2 days the bottom left corner startet to give way just a little bit when pressing, along with some "click" noise. I returned it and got a new one, which after a few days showed a similar problem at the top left corner. I also returned that one and got a new phone from a german retailer. Same problam again, after a few days the top left corner, close to the volume buttons, startet to move just half a milimeter when pressing gently. Very frustrated, I wanted to return that phone today. Luckily I unboxed the "exchange" phone right in the store, because it showed exactly the same problem as my very first one (bottom left corner, but this time with an even loder click). The manager of the store tried to tell me that "all of the iPhone 6s of our staff have that" and basically told me that I am oversensitive. What he wanted me to believe was that this is some sort of "tolerance" to keep the screen moving a little and prevent the glass from scattering due to tension. Yeah right, it's not a bug it's a feature.

I ordered a new phone from Apple just a few minutes ago, and I can't wait to see which corner is loose thsi time. I'm starting to belive this is a general problem with teh new design. 4 phones, bought in 2 different stores in 2 different countries, that's no longer a coincidence to me.

Don't get me wrong, I rally am a big fan of Apple products and proud owner of more thatn one of their devices. But one of the reasons I pay that much money for a phone, is that I want to have a perfect constructed high end phone, which (to me) the new iPhone 6 does not seem te be.

I have had the same problem too. I replaced the phone and the replacement had a click sound. The store manager (Vodafone) pressed it between her fingers and it isn't clicking any more but it can still be pressed down. She showed me her phone, the phone on display and the 2 phones I had. I guess its a defect with all the phones. Will take it in again for replacement if I notice it going worse!

Hi...

i can't spek english good so i'm sorry if i can't spek good!!!!

i Have an iphone6 gold and i have this issue But unfortunately i'm in iran and in this **** country we don't have any apple store or warranty so i don't know what should to do...

it's gonig to be crezy me.... Please help me... Please

Mehdi998 wrote:

Hi...

i can't spek english good so i'm sorry if i can't spek good!!!!

i Have an iphone6 gold and i have this issue But unfortunately i'm in iran and in this **** country we don't have any apple store or warranty so i don't know what should to do...

it's gonig to be crezy me.... Please help me... Please

iPhone warranty is and always has only been available in the country of purchase. Where did you purchase your iPhone 6? That's where it needs to be sent. But you can't send it yourself directly to Apple. Apple does not accept international shipment, nor will they ship internationally. So you need to either go to the country of purchase or send it to a friend or family member who lives in that country for them to take it to an Apple Store for service and/or exchange.

I haven't seen or touched your phone, so I couldn't possibly answer your question. If you believe there is an issue, you'll need to let Apple take a look at the phone and they'll either fix it or replace it.

LOok this sound ( pop pop ) is not too much i mean if i pay a lot of atention then i can hear that... Now i don't know it get wors or not and i can't go to the apple store because we don't have here ( asia in iran )

That's why you need to send the phone to someone you know in the country where the iPhone was purchased. That's the ONLY way you can get it checked out. None of us can tell you if your phone will get worse or not. But it did come with warranty, just not in Iran.

Experiencing the same issue here. Mine happens when tapping on the middle-right area of the screen. It does go away randomly as some of you have stated.

This is the third 6 I'm on and I'm tired of having it replaced for these little issues. I think with this one (luckily it's not a visual defect in the screen like the others I've had) I'm going to wait a month or two and see if it goes away, then take it in and see what they say. Maybe by that point if it's a replacement they'll have a bit better quality control going on.

This is my experience, It maybe a bit boring, but i am sharing my experience over 3 different iphones and over a period of over 4months. I pay attention to even the most minute issues.

Case 1:Original iphone

Issue 1: I purchased an iphone 6 when it was launched and discovered the clicking and popping of screen on the right corner within 2 weeks. It would randomly come and go when the phone temperature changed and I was not much bothered initially

.

Issue 2: I bought an STM cover the day I bought my phone and it was really rigid but i stopped using it because whenever i removed it, it would stress the phone a lot and whichever corner of the lower sides i removed 1st ,would give a click if i pressed it just after removing,but this was a 1 time click,meaning that the screen was not loose and it was just a flexing a bit. The sound was a gentle tick rather than a click or pop and the screen usually stayed in its place. I started using a silicon cover instead.

Finally one day, when i was playing a heavy game, the phone made a tick audible even meters away, i took it to the service centre, and they refused a replacement without attempting a repair, I called the apple india headquarters and they said let them open it and look into the issue. The service guy discovered that the screen was not sitting properly and thus was declared defective. They replaced my phone with a new one that came in a small sealed box.

Case 2:The 1st replacement

The phone looked normal and I could see a speck of dust/debri inside camera,but stuck in a place away from the lens, and was working absoletely fine until one day when the touch stopped responding. It was again replaced. No click no pops for over a month.

Case3:The 2nd replacement

The phone again looked normal, except 2 barely visible, dust particle sized scratch on the apple logo. I use the normal silicon cover and it was fine until last week when I could feel that sometimes the top left depressed. It does not click like the 1st defective iphone but behaves exactly like how the screen would tick when the cover was taken off the 1st iphone. Infact i noticed it once when i removed the silicon cover. Again, its a one time click, if i press it again, nothing happens, no click nor depression. But if i apply lateral stress on the corner, by which i mean pressing the metal rim,rather than the screen(something similar to removing a cover), just a gentle touch, i can recreate the depression. The force required is so less, it happened everytime i remove the silicon cover which barelly needs and force. I usually remove the silicon cover from the top left corner, and it seems repeatitive removal has flexed the metal in this region.

This is not a very big issue, but the fact that it is there annoys me a lot. All this has happened when I never even it bumped it once, i barely even keep it on a table 😝 Wondering what will happen if it drops or if one fine morning i find it under my belly.

Verdict: These phone do lack quality,even though they a premium made,they loose precision since they are really fragile...

I will go to the service centre again and ask the service boy to just adjust the the 2 screws on the bottom and nothing more. These phones are really unpredictable when it comes to reliability unlike the predecessor 5s,

Any suggestions?

Thanks

I just got back from the Apple store, decided I had enough time today to get in an appointment. The issue was there when I took it in (being an intermittent issue, I was worried it may not happen while in the store) and the genius was able to hear the clicking. He took it to the back and told me he took the screen off and put it back on. So far not hearing anymore clicking! I just got back so it hasn't been very long, but if it starts clicking again I'll post an update here.

I'm the same way dj3144, I'm very OCD about any little issue with the iPhone because of how much it costs and due to having a certain connotation of Apple being that of quality. It's these very reasons that I choose Apple over the other competitors, I don't want to deal with weird bezel plastic sticking out in odd places or weird noises coming from normal use. I'm worried that with the 6, due to how many are being made, perhaps they aren't able to maintain that quality I've grown to love with Apple products.

So far I'm good though, but again I'll see what happens and post an update if it starts up again. Have my fingers crossed it won't, because other than this issue, this 6 is perfect.

With respect to my original post,

I asked the service man to refix the display, the clicking went away, but not for the good,

the screen is freely depressing now 😝 submitted the device and complained to apple head office and their senior advisor got in touch me, addressing my issue and assuring full co-operation. Meanwhile the phone is with them.

Will update...adios

I just came across this thread and thought i would update with my experience. The top left of my iPhone 6 is doing the clicking as mentioned before in the thread and it's noticeable enough to me to bother me. I was told by Apple support chat to take it into a local Apple Store, which just happens to be 2 hours away from where I live to have it replaced. When I arrived I had a condescending and arrogant man (apple genius) explain to me that I was crazy for wanting a replacement since I was just being picky and it didn't affect the usage of the phone I shouldn't be concerned about it. He then told me he took it out back and they all had a good laugh that I thought the phone should be replaced and that he wasnt going to do anything about it.

What should I do from here?

Hey there.

You should report this idiot to Apple. And call Apple Care and let them replace it. Hundrets of Euros should make a clicking sound. I love the iPhone, but from year to year the quality gets worse. That's why I always buy an APP for my phones. Maybe that's why Apple gets so rich.

Thanks for the reply. I was debating on calling Apple support but I figured the complaint would likely go no where. I really do think this guy should be reprimanded since he was extremely belittling. That will be the last time I ever waste my time at that Apple store that's for sure. He even had the nerve to come back and claim the issue wasn't there after he went out back. Obviously when he was out back they applied pressure to it to make it stop. Which as we all know is only a temporary fix.

I do have apple care on this phone as well, which at this point I'm pretty thankful for.

Hi,

I have sort of the same problem, the display in the top left screen is a bit loose it seems. However, I also have a little scratch on the top left corner. The phone is two months old and I am pretty sure it should be under warranty, the scratch is not big. So I went to Media Markt where I bought it, The guy at Media Markt agreed that it should be under warranty. They sent it to an Apple Repair Store (some premium reseller) and the Apple Repair Store said the damage on the top left corner is too big and caused by me, it would not be under warranty anymore. Alright, so I went to the Apple Repair Store directly but they wouldn't want to discuss the issue. They offered me to repair it for 350€, I declined. They sent it back to Media Markt and now Media Markt wants to charge me 40€ for transport. hmmm. I don't feel like being treated as a valuable customer (which I should be if I pay $1k for a phone). Obviously hard to judge for everyone without knowing the actual damage on the top left corner, but let's suppose I am right and its a little bump but nothing more (I have Apple seen replace almost completely crashed phones actually). My plan was to go to an actual Apple Store now and have them checkout the issue, maybe my perception is wrong (although again think the bump is not responsible for the display getting loose). But first I have to get my phone back.. Media Markt insists on me paying 40€ and they don't give it back to me.

Do I have any rights or does anybody have a similar experience? I live in Sweden..