loose screen on the iPhone 6?

Wow that ***** what you're going through. As soon as you get the phone back, never go back to that ****** third party place. Always go direct to Apple for service. If you don't have an Apple store near you, contact Apple on the phone, they can send you a new one and then have you send back the defective one (although they may put a hold for like $800 on your credit card before they'll send a replacement while you still have the original, then cancel the charge once they receive the defective unit back).

I guess if I want to have it back in time, I might have to pay. I know what my customer rights are but I don't know how to enforce them. I can hardly jump over the counter and take the phone with me. Is there a difference between going to an Apple Store to replace it and sending it to Apple? That Premium Reseller was rough, they said I had lost all the warranty on my phone. So even if the home button breaks now, I don't get it repaired. But the only damage is really that the display is getting loose in the top left corner and there is this scratch/bump on the outside of the phone on the top left corner. Maybe I am missing something but I thought that Apple is sort of flexible w.r.t. that and I actually expected that when I bought the phone.. or am I completely off the track?! All my friends tell me they got almost completely crashed phones replaced...(during the first few months)

Lol, wow I have horrible luck. Just noticed a piece of dust under the display on my replacement.

I'm really feeling weird about this, this is my 4th iPhone 6 that's had one issue or another. I'm starting to think it's not possible to get an iPhone 6 that doesn't have some kind of problem.

I don't even know what I'll do now. The dust is going to annoy the heck out of me, I know it will. But I can't just keep going back and forth from the Apple store each and every time I find the next issue. Maybe I'll go with the online support people and just have one shipped to me. 😟

just received a call from one of the senior advisor from apple india.

The senior advisor had a word with the service centre which claims that the depression of screen is withing acceptable limits and is common on other iphone 6 as well. Moreover, according to them the clicking is too intermittent to be of any concern and hence will not be entertaining any replacement in this case. Repair is not an option.

Final solution provided to me: The service centre will not give me a replacement, instead the team from advisor side will send me a fresh piece in the name of customer satisfaction and quoted it as a one time exception replacement since the service centre accepted that an intermittent issue exists.

Verdict: The service center people will not entertain such issues in future unless absolute necessary. I do agree that my click was intermittent, but them telling that it was normal and screen depression is common was unexpected 😐 Now waiting for a new set, fingers crossed!

Good to hear Apple doesn't stand for dust (I think it might actually be a small hair). I ended up using the online Chat support and they're going to ship a replacement instead of me having to go back to the store again.

I'm on my Second phone now [ iPhone 6 space grey 64 GB ]. First phone had loose screen after two weeks so took it in and they replaced the screen, this last about 6 hours before becoming loose so went back to the store where they gave me a replacement phone. 50 mile round trip each time i have to visit the store. I thoroughly checked this phone before leaving the store and all was fine. By the time I got home the same thing was there again, loose screen in top left corner near the volume buttons. So this means another trip to the apple store. This is obviously a massive problem with this handset and something that Apple should be concerned about. The build quality of these handsets is no where near that of the older models. Apple should hang their heads in shame when they are charging us £600 for this trash. I will be going back to the store again where they will no doubt give me another phone. I am also going to contact my carrier o2 to see what they can do about this and see if I can switch to another brand i.e. Samsung or HTC. I can not believe that Apple are not admitting there is a problem with this, burying your head in the sand is not an option and we all need to speak up and be heard or nothing will be done. One very disappointed Apple customer here.

I was assured a replacement and now its been over week and I am without a phone, moreover the apple people are just saying we will provide you a solution soon. they are not being clear, I am now feeling harrased 😢

dj3144 wrote:

I was assured a replacement and now its been over week and I am without a phone, moreover the apple people are just saying we will provide you a solution soon. they are not being clear, I am now feeling harrased 😢

And what, exactly, are you expecting anyone here to do about it?

If Apple has said they are going to replace your device, then contact Apple and ask for an update.

Ask to speak to a Senior Advisor if the person you talk to doesn't give you a good answer.

sorry but it seems you didn't read my previous posts.

The service center in india says that it is normal characteristics for a screen to get loose,

It is the senior advisor itself who assured me a replacement and now being equivocal. My phone is with them and they have been diagnosing things for over a week now.

sir can you please advice me what to do next. The senior advisor said that he can't help since the hardware experts are considering the loose screen as a normal characteristic and this does not affect the functionality of the phone. The phone clicks everytime i press it. Before the service attempt, the phone used to click very intermittently.

Thanks

I can tell you what is causing the issue, in the top left corner at least. The clips which hold the screen in place run all the way up the right side of the screen, but only half way up the left hand side, This is the same design as iphone 5/5c/5s, but due to the larger screen on the 6 the movement is far more noticeable. This is why you're getting the same issue again even after swapping for brand new handset.

I have the exact same issue. Went to Apple Store on Tuesday where they reseated my display and the problem went from intermittent and not too bad to constant and may be 2 or 3 times worse so tonight I went back ... As they told me I should on Tuesday if I had any more problems.

Now I'm in the situation that I have to try taking the phone back to Carphone Warwhouse instead as Apple will not accept that this clicking is a fault. They even documented it for me to show CPW. But they say 'it's due to how the phone is made' that the screen clicks. I say it's faulty becuase they don't all do it.

It's total BS. I have bought every iPhone they have made up to getting 6+ in December. I will think hard before buying any more Apple products.

The option for a 1 time exchange was presented but I declined and am going to fight them on this as far as I can until they fix my phone. Or they can give me money back. They have to accept that these phones are faulty.

Maybe it's because I have AppleCare Plus, but I'm on my 5th iPhone 6 due to the first 4 all having one issue or another (it was number 3 and 4 that had the screen clicking problem, first two had display defects). Finally this 5th one is pretty much perfect (full disclosure, I did hear some screen clicking but it went away and I haven't noticed it again after a while of having it). I don't understand how they're saying you can't swap it out for another after only doing it once since I was able to so many times (unless it was the applecare plus coming into play).

This is definitely a major defect in these phones and hopefully one that will never show up in future models.

my ip6 was replaced with a brand new one due to clicking sound, now they are not replacing this one which has clicking sound too.....they are saying "since the functionality is not affected, we cant replace it".! 😠

As they are happy to do a one time replace with no future comeback - I'm gonna just play the game and wait until I'm at 11 months and 29 days then take them up on a new phone...by then your rights and warranty are pretty much done anyway.

After owning every model of iPhone since the original non 3G launch phone - I will be considering my alternative options in the future now when it's time to get a new phone.