loose screen on the iPhone 6?

sir can you please advice me what to do next. The senior advisor said that he can't help since the hardware experts are considering the loose screen as a normal characteristic and this does not affect the functionality of the phone. The phone clicks everytime i press it. Before the service attempt, the phone used to click very intermittently.

Thanks

I can tell you what is causing the issue, in the top left corner at least. The clips which hold the screen in place run all the way up the right side of the screen, but only half way up the left hand side, This is the same design as iphone 5/5c/5s, but due to the larger screen on the 6 the movement is far more noticeable. This is why you're getting the same issue again even after swapping for brand new handset.

I have the exact same issue. Went to Apple Store on Tuesday where they reseated my display and the problem went from intermittent and not too bad to constant and may be 2 or 3 times worse so tonight I went back ... As they told me I should on Tuesday if I had any more problems.

Now I'm in the situation that I have to try taking the phone back to Carphone Warwhouse instead as Apple will not accept that this clicking is a fault. They even documented it for me to show CPW. But they say 'it's due to how the phone is made' that the screen clicks. I say it's faulty becuase they don't all do it.

It's total BS. I have bought every iPhone they have made up to getting 6+ in December. I will think hard before buying any more Apple products.

The option for a 1 time exchange was presented but I declined and am going to fight them on this as far as I can until they fix my phone. Or they can give me money back. They have to accept that these phones are faulty.

Maybe it's because I have AppleCare Plus, but I'm on my 5th iPhone 6 due to the first 4 all having one issue or another (it was number 3 and 4 that had the screen clicking problem, first two had display defects). Finally this 5th one is pretty much perfect (full disclosure, I did hear some screen clicking but it went away and I haven't noticed it again after a while of having it). I don't understand how they're saying you can't swap it out for another after only doing it once since I was able to so many times (unless it was the applecare plus coming into play).

This is definitely a major defect in these phones and hopefully one that will never show up in future models.

my ip6 was replaced with a brand new one due to clicking sound, now they are not replacing this one which has clicking sound too.....they are saying "since the functionality is not affected, we cant replace it".! 😠

As they are happy to do a one time replace with no future comeback - I'm gonna just play the game and wait until I'm at 11 months and 29 days then take them up on a new phone...by then your rights and warranty are pretty much done anyway.

After owning every model of iPhone since the original non 3G launch phone - I will be considering my alternative options in the future now when it's time to get a new phone.

Hi, same problem on mine. bottom right conrer.

If i go to apple store will they give me a refurb one? Whats the deal with them? I got a 1 day's old iphone and it is defective!

I dont want to get a refurb

Is there a way to get a brand new?

Maull Man wrote:

They have to accept that these phones are faulty.

No, they don't. Because they have access to records for a much greater number of iPhones than either you and I. Apple is the final determining body when it comes to deciding if a device is faulty.

I manage 45 iPhone 6 units. None of them exhibit this issue.

TJBUSMC1973Wrote

Maull Man wrote:

They have to accept that these phones are faulty.

No, they don't. Because they have access to records for a much greater number of iPhones than either you and I. Apple is the final determining body when it comes to deciding if a device is faulty.

Agreed of course...they seemed to acknowledge these issues were 'faults' a few months ago...but now may be the issue got so big it's gonna cost them a ton of $$$ so it's better to play the current card - i.e your phone screen is supposed to click. Total BS.

Thanks for letting us know this issue.

I bought a brand new ip6 yesterday and when opening the box at home I found exactly the same issue. -_-!!!

I am just wondering if I can replace a brand new one or refurbished one (from small white box in the genus bar) from apple store?

Thanks in advance

tchc wrote:

Thanks for letting us know this issue.

I bought a brand new ip6 yesterday and when opening the box at home I found exactly the same issue. -_-!!!

I am just wondering if I can replace a brand new one or refurbished one (from small white box in the genus bar) from apple store?

Thanks in advance

Since you bought your iP6 just yesterday, if they won't give you a brand new phone, return it for refund and re-buy it. You have 14 days to get your money back, so you should have no issues here. But don't delay returning the phone.

I have same problem here on my 64 GB iPhone 6 Space Gray. When I press on different sides of screen it makes clicking sound and also its screen moves/fluctuates little bit but (actually very very little)

My iPhone 6 has official guarantee and I already sent it to the authorized technical service the day after I bought the phone. (03.12.2015) However, they said that we could not see any problem after 12 days later.(03.24.2015) I made a phone call with an apple support they only told me to send it to another service. Oh, another 12 days without phone I really cannot stand. Apple should produce iPhone more properly since here in Turkey, there is only 2 Apple Stores (at another city) and other technical services don't care enough which means zero customer satisfaction for me. How technical service cannot know about this issue even they are authorized by Apple.

Ah I really don't know what more can I do? I wasted so much time. Really disappointed and unhappy.

I am now onto my 4th iPhone 6 64GB Space Grey. This one has lasted about 4 weeks before developing the clicking screen. This time its at the very top left corner and very bottom right corner and I have also now noticed there is a small gap appearing between the screen and the frame. Again I am going back to the 'Genius Bar' to see if I can get yet another phone. The last time they opened three phones before I found one that wasn't faulty. This is obviously a massive problem having looked on YouTube there are hundreds of videos from people with the same issues. Apple are keeping silent because people like us just keep buying their products. No doubt I will get another replacement which will again become faulty but I will continue with this until I eventually get a phone that is up to Apples usually high standards. I have contacted several newspapers and also The GADGET SHOW to try and get this problem brought to light but nobody seems interested in taking up the fight. I will keep you all updated on any progress I make. Happy days 😠

Here i am with the exactly same Problem as you all guys have.

I have my brand new iPhone 6 spacegray 64gb since about nearly 1 month. Yesterday i randomly pressed the screen in the bottom right corner and i noticed, that the Screen made some noise. So i watched it more closely and noticed, that the screen doesn't fit exactly in the body. It protrudes a little.

And if i press the screen in the bottom right corner, the screen makes some noise, not everytime, but sometimes. But my biggest "Problem" is, that the screen protrudes a little from the aluminium body.

So i made an appointment at the genius bar...lets see if the gonna exchange it. Ist that an issue or is it normal?

I have no clicking in the left top corner.

i have the same problem here. fresh out of the box iphone 6 silver

-> loose screen on the right bottom corner

-> even some scratches at this region

-> scratches on the lightning port

apple phone support is very poor and can only offer to switch to a refurbished phone. really disappointing as i paid 700$ for a NEW phone, the least i expect is a working and clean version.

should this be the apple quality standard???