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new iPhone 6 and red screen

I today just bought a new iPhone 6 64GB and i wanted to restart it because i wanted to back up all my old messages into my new iPhone. Now its stuck on the apple logo and after a minute or so the screen turns red and goes back to the apple logo. Can some one please help me. Do i have to bring it to a technician or is it something i can fix.

Thanks for the help.

iPhone 6, iOS 8

Posted on Sep 22, 2014 8:24 PM

Reply
53 replies

Sep 13, 2017 2:28 AM in response to kath1223

Make sure you have the latest version of iTunes installed on your computer. Enter DFU mode:

Connect your iPhone to your computer

Turn off your device

Next, hold down the sleep / wake button and the Home button for 10 seconds

Release the power button and hold the main screen button for 10-15 seconds

The screen on the iPhone will turn black and the device will enter DFU mode

Your computer will see the following message in iTunes: "iTunes has detected that iPhone is in recovery mode and you must first restore it with iTunes."

Click OK

Next, click Restore iPhone

Click Restore and Update

Connect your device to your computer and let iTunes restore your iPhone

After you do this, follow the on-screen steps to set the iPhone as a new device.


This solution is from Doctor Telephone : How to fix iPhone stuck in red sreen

Sep 28, 2014 12:34 PM in response to kath1223

I called apple support and had the issue resolved in about 40 mins. It took some time to get it to go into restore mode but we did it and there has been no issue since. I am very happy with my phone despite a few frustrations - early adopter syndrome! I have been round this loop with every new tech I have adopted. Maybe a more public Beta of iOS would help.

Oct 2, 2014 5:59 AM in response to kath1223

I pre ordered my iphone 6 64GB and i got it on the 19th. Now, everything was working fine until they released IOS 8.0.2 and i decided to upgrade. The first few hours after the upgrade everything was working fine! then everything started to freeze a lot and i mean a lot! like i had to restart the iPhone so many times because it would get stuck every where (specially when i wanted to unlock and put the pascode) then after that another problem i kept having was like a blue screen that would pop up randomly every 5 minutes! like literately every 5 min, specially when i was trying to listen to music, unlock my device, or just text someone or even just by trying to bring up the keyboard. But that wasnt all, then it got worst! instead of a blue screen i kept getting red screens and they would just appear every single 1 min with no stopping and then the iphone restarts automatically and it just kept and kept going on non stop! thats when i decided to reset everything from the iphone itself, so i resetted my iphone hoping everything would work fine, but it didn't, same problems! At that time i was ready to just go to the apple store and complain because i need my phone for work and i am basically phoneless i cant even call people because it just crashes within seconds now! like wow apple has messed everything up! So my last try was restoring trough iTunes. It crashed right in the middle of the restore process. Now i have a useless iphone! because it is stuck in the "connect to itunes" part. And every time i want to restore it it crashes in the middle of the process so its impossible to restore the phone! please help! Should i take it to apple? will i get a replacement?

new iPhone 6 and red screen

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