Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Large dark spot on photos taken with iPhone 6 Plus camera

Hi there,


I've got my iPhone 6 plus last friday (4 days ago), and just had the time to play around with it today. I figured out I have a large black spot on photos taken with the iPhone's back camera:


User uploaded file


I've only uploaded a part of the image to make the spot better visible. Does anyone have a similar issue with his brand new iPhone 6 plus? I'm currently on the hotline for advice or replacement.


Cheers

Timo

iPhone 6 Plus, iOS 8

Posted on Sep 23, 2014 9:03 AM

Reply
24 replies

Jul 14, 2015 4:36 AM in response to rodrigosars

Noticed this on my iphone 6 plus last week so booked an appointment with genious and took it into Apple today in White City London, they took one look at it and gave me another phone which they said was brand new.... strange as when I went to do a restore it asked for a password with somebody's elses email address!!! So obviously not new.... at the moment waiting for the restore to finish...

Jul 19, 2016 12:45 PM in response to tjosten

I was having the same problem and I found this on another forum and it worked great for me:


Hey guys, I'm a bit late in responding, but I just encountered the same problem on my iPhone 5, and discovered a solution that worked for me. Upon looking carefully at the lens of my camera, I noticed that there was a piece of dust on the iPhone's lens, but underneath the glass cover. My idea was to dislodge the dust from the lens. Essentially I banged the rear face of the iPhone against a table, which dislodged the offending debris, and deposited it somewhere else in the enclosure where it was no longer visible.


Details: I placed a piece of printer paper against a very flat table to act as a shock absorber and to avoid scratching. I then placed the bottom rear edge of the iPhone flush against the paper, with the rear of the phone at about a 45 degree angle to the paper and table. At this point the rear camera is facing toward the table (at an angle).


Now hold the top of the iPhone (by the earpiece and sleep button) with one hand while applying a downward force (toward the table) with your other hand on the front display (the forces cancel). Then suddenly release the hand holding the top of the phone and allow the phone to accelerate due to the downward force of your other hand toward the table. What will happen is the entire flat backside of the phone will hit the table simultaneously. Repeat as necessary, And between each try, check the camera app to see if the dust spot has disappeared.


Good luck!

Large dark spot on photos taken with iPhone 6 Plus camera

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.