Remove device from "My Devices" list in iCloud.com "Settings"

CALM DOWN BRIAN

After reporting the same problem some weeks ago, I just noticed the iPhone is not showing up anymore. I guess it is a glitch which is solved automatically in due time...

However, a Delete button on the Settings page near the individual devices would be welcome.

Hi All, I'm having a similar issue as everyone here but for me my ghosted devices showed up after i ran os x in a virtual machine on my mac. I only have 1 macbook pro, and 1 iPhone 5. I was able to successfully remove old iPhone references through find my iPhone and iTunes. However the two ghosted devices for devices that don't physically exist show up in my devices under settings. The problem here is I believe it broke continuity as well. since it quit working after this problem showed up.

The macbook pro expects the handoff and continuity features to be there , the iPhone doesn't recognize the features even exist. however sees other devices on my network such as Roku player etc. For me the features seem to turn on and turn off very suddenly and randomly.

here is a screen shot of what's going on. Also keep in mind the ghosted devices don't even show up as a genuine device.

I know I posted a few pictures, but I wanted to show details of the exact issue since it's different then most. The two devices with the iFrog-Media name are the real functioning devices. How the virtualized iPhones showed up I have no idea, i never used the iPhone with vmware virtual machines of os x.

Anyway if anyone has any ideas let me know thanks!

I have this same problem with a phantom device (my broken screen iphone6) showing up in my iCloud devices and also my family sharing notifications are not working??? did you find a fix for this??? are these two things related???? I hope you can help. 🙂

Sigh.

Well guess who just fell down the same rabbit hole.

I think my situation is slightly unique. I think I have a semi-corrupt de-link.

Had an iPhone 5 that I sold this weekend. I followed the erase and reset protocol Apple recommends.

Turned off Find My iPhone > Deleted iCloud Account On the Device > Fresh Restore via Itunes > Restarted Phone and brought it through to an activated state as a fresh phone "orphan" phone with no account links or connection to iCloud. Sent it off to the seller.

Low and behold,

- Whenever I log into Safari on my devices, it sees all the old opened tabs I had on my old phone!

- When I log into iCloud through the Safari browser, it shows that I have an iPhone 5 on IOS8 on the 'My Devices' page in settings BUT oddly enough when I go to Find My iPhone it doesn't show the device at all.

I have the same issue, old phone is removed from find my iPhone (as I signed out) but still present in Settigns. Spoke to Apple support and they said dont worry about it as long as you wiped the device the new user will be able to use it properly.

IT'S NOT REALLY A BIG DEAL FOLKS!

Apple has been fixed it.

Tell me how if the device is not in your possession. Apple has fixed nothing as far as I can tell.

No instant solutions, it will just disappear after 1-2 months.

The reason that something that a multiBillion company cannot dedicate the resources to fix would not, of course, be that the more devices that have stuff stored in iCloud, the more storage one needs to buy. I am certain that Apple would not think in this way...

This guide works. However, make sure to use your @icloud address to login on iCloud and not @mac.com or me.com which does not work !

I got the official information on this problem from an Apple Senior Advisor today...

If you sell or get rid of your device, you first need to go to Settings / iCloud / Find My iPhone (turn off) / General / Reset / Erase All Content and Settings (Clears everything and restores to factory condition.) Next, there are a few places where your device is still listed; delete the device from "Manage Devices" in iTunes, and from supportprofile.apple.com under "My Products." However, the device will STILL be listed on the iCloud site under Settings / My Devices for 30 days (after which it will become inactive and drop off). You cannot delete it from the site yourself, but you can call Apple and have a senior advisor delete it on their end if you are in a hurry. Hope this helps!

I just got the 6 Plus and gave my 6 to my son. I wiped my phone and it is still listed in iCloud.com under my devices. I am just chiming in here to say I am having the problem as well.

Hi iOSJake,

As I explained in my reply (just before your's), this is normal. Your old device will STILL be listed on the iCloud site under Settings / My Devices for 30 days (after which it will become inactive and drop off). You cannot delete it from the site yourself, but you can call Apple and have a senior advisor delete it on their end if you are in a hurry.

Thanks for the clarification whydavewhy. A clear and concise explanation of what to do. It would have been nice if Apple would have been more clear about the protocol to turn off iCloud before a restore to factory settings. They could have had a warning during the erase and restore about the necessity to disconnect from Find My Iphone and iCloud to have a phone that is truly wiped clean. I think myself and a lot of people assumed that a restore to factory settings is exactly that. It would be even better if you could log into your personal iCloud account and actually delete any device at any time you wanted but presently that is not possible. You should not have to contact a senior advisor or go through a 13 page thread to try to figure out what to do. In my case even though I had photo sharing turned off it continued to send photos to my old phone which was not in my possession any more. I was forced to disconnect my new phone in just the way Dave described from iCloud which worked perfectly. Now my new phone is not in my device list in iCloud or connected to iCloud in any way. Of course now I do not have the Find My iPhone feature or iCloud back up on my new phone any more. It has been about thirty days but still see my old phone in the device list in Settings on iCloud. Once it goes away then I will reconnect my new phone to iCloud.